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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (461 reviews)

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4.71

Based on 461 reviews, last reviewed 19th Jun 2026

156% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Very friendly, good communication, good offers. Very friendly, good communication, good offers. Very informative. Reviewed on: 19th June 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (461)

Great Customer Service (because they are easy to get hold of and speak to, and deal with queries quickly and efficiently).

In April 2022 I corresponded with Alisha, Jo, and Simone from the Contract Variations Team with regard to switching my existing mortgage product. I found all of them to be very polite, courteous and helpful. As a bonus, all of them were happy, jovial and cheerful - making the whole customer experience more enjoyable. I am also grateful to them for dealing with my mortgage switch very quickly, which again highlights their commitment to great customer service. Reviewed on: 26th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 27th April 2022

Excellent Building Society

I have been a customer now for 5 years. This is a remortgage for me, with H&R. All the staff are so courteous and professional. And things get done, at pace. I love this organisation. I'll be keeping my mortgage with H&R until it's paid off in future. Reviewed on: 22nd April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 25th April 2022

Fantastic service

Very friendly staff always on there if you need any advice Reviewed on: 22nd April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 22nd April 2022

Far to slow in administering the mortgage application

I first applied for a a mortgage in January and it took until April for it to be completed. This was for a £100,000 loan on a property without any mortgage which is worth over £1,000,000. Reviewed on: 22nd April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 22nd April 2022

Super fast remortgage

I had an existing mortgage with H&R which was coming to the end of its fixed rate term. A pack was sent to me with new mortgage offers, and the turnaround time was so quick - a matter of a few days to get the new (better rate) mortgage set up and done, all via electronic comms. Really impressed and excellent! Reviewed on: 21st April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 22nd April 2022

Expectations hugely exceeded

I received a letter from Hinckley & Rugby dated 6th April advising that my existing mortgage product was coming to an end in 3 months time. I then selected one of the new product options which were offered and very easily and quickly completed the application process online. I called the contract variations department the following day explaining I would be on holiday when the new mortgage offer was being sent (4 weeks before the new mortgage start date) and I was told I would receive the new mortgage offer in 7 working days which was in itself brilliant. The lady on the phone was very friendly and helpful. However I received all the paperwork the following day by secure email. The day after I emailed a signed copy of my acceptance which allowed me the option of starting this new product within 7 days without incurring any early redemption charges. I then received an email advising I would receive a completion letter in a few days. However I received this letter, again by secure email, on the same day. The whole process from start to finish took 3 days. Quite remarkable! Reviewed on: 14th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th April 2022

Great service as always

We had a mortgage with this company over 20 years ago and when we moved and needed a shorter term mortgage, they have been great again. Always helpful. Reviewed on: 14th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 14th April 2022

Personal and responsive service

We were impressed how straightforward it was to communicate with H&R. The people we spoke to were extremely responsive, helpful and professional. They offered a very personal service which is hard to find in this day and age. Reviewed on: 13th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 14th April 2022

Amazing!

Hinckley & rugby have been great, helping us with a complex mortgage offer and The help I have received every time I have phoned as been amazing, quick and helpful, especially Shannon & Jessica! thank you so much. X Reviewed on: 12th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 13th April 2022

Bankole

Very straightforward and helpful Reviewed on: 11th April 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 12th April 2022

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Hinckley & Rugby Building Society: Mortgages reviews

156% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Hinckley & Rugby Building Society: Mortgages now

Hinckley & Rugby Building Society Mortgages reviews (461)

Great Customer Service (because they are easy to get hold of and speak to, and deal with queries quickly and efficiently).

Excellent Building Society

Fantastic service

Far to slow in administering the mortgage application

Super fast remortgage

Expectations hugely exceeded

Great service as always

Personal and responsive service

Amazing!

Bankole

Do you have a different Hinckley & Rugby Building Society product?

Want to see more from Hinckley & Rugby Building Society?

Savings

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