Write a review

Newsletter

Go to business site

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.73 (473 reviews)

View other Hinckley & Rugby Building Society products

4.73

Based on 473 reviews, last reviewed 13th Aug 2026

54% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Super helpful, explained the detail I needed in a la... Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

Visit provider site Read all reviews Write a review

About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Mortgages reviews (473)

Remortgage

Remortgage of existing buy to let property with H&R, very easy process with H&R offering to move to new improved rate before redemption period and at no cost. Fab experience from H&R again. Reviewed on: 8th June 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 9th June 2022

A brilliant team

We have been with you for 20 years and can honestly say had no problems at all, every person I have spoken with has always been very helpful . Reviewed on: 6th June 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 7th June 2022

Great service

Consistently professional & efficient service. Reviewed on: 6th June 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 7th June 2022

Great customer service, although the final part of the process lacked

This company has been more than helpful from the start they’ve been great and talking through each step of the process. Where it fell over for me was the fact that the money did not reach my solicitor in time for the exchange and it made a very stressful day in constant chasing. I’m not sure where the mistake lied although if you were to know that part of the process I’ll be more than happy to return as a customer. Reviewed on: 1st June 2022

Reply from Hinckley & Rugby Building Society Thank you for your feedback, and for your kind comments regarding our communication and helpfulness. We will be in touch shortly to talk through the timeline of events leading to completion of your mortgage, and answer any questions you may have. Response date: 6th June 2022

Excellent Service

Great service, each time I call I speak to the lady dealing with the account and she efficiently & effectively deals with the question / issue. Competitive product Reviewed on: 26th May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 27th May 2022

Mr Matthew Gauntlett

Everything went well, and it was made clear exactly what was needed to complete the mortgage. Reviewed on: 21st May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 23rd May 2022

A friendly mortgage provider

Ever since being recommended to Hinckley and Rugby I have been 100% impressed by their service, the friendly approach of their staff and the excellent range of mortgage products on offer. H & R are by far the best mortgage provider that I have ever dealt with and would recommend them highly to any prospective customer. Reviewed on: 18th May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th May 2022

Review of H&R

Only want to take this opportunity to thank Sylwia.. my oh my she is a CREDIT to your team. So so friendly, efficient, personable & explains everything so well. Absolutely fabulous service from her - I’ve only dealt briefly with another two members - a very lovely guy I don’t recall his name. & Kimberley.. I didn’t find her all too helpful with the whole saga of sending my partners boss a employee report, or easy to contact.. poor communication skills there but I always contacted Sylwia who directed me to the right person. I’m not complaining of anyone I just like to point out those members of staff that communicate well and do a great job really make a difference in the whole experience and how we then go on to recommend. Reviewed on: 18th May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th May 2022

Outdated system

Please step into the modern era, not only was the process heavily outdated but we were constantly asked for documents and information that we'd already provided The rates were very strong though so kudos for that Reviewed on: 4th May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th May 2022

Champions!

From start to finish, a great experience! Thank you! Reviewed on: 3rd May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th May 2022

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Tracker Rate Mortgage
from Newcastle Building Society 4.03 from 1 reviews
Fixed Rate Mortgage
from Halifax 4.25 from 167 reviews
Mortgages
from Earl Shilton Building Society 0.00 from 0 reviews

Want to see more from Hinckley & Rugby Building Society?

Savings
from Hinckley & Rugby Building Society 4.84 from 2136 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub