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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.47 (363 reviews)

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4.59

Based on 363 reviews, last reviewed 10th Dec 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

Latest highest rating:

5

Very fast processing. Very fast processing. I was expecting this to be taking more time but it was very fast. I am very pleased. Reviewed on: 10th December 2024

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Your home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make an informed decision.

Hinkley & Rugby Building Society is a mutual organisation that provides a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident with the terms, conditions and interest rates. Always contact the lender or an independent advisor if you have any questions or need help understanding your options.

Are you considering Hinckley & Rugby Building Society as your mortgage lender? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out what mortgage products homeowners have and how satisfied they have been throughout the term. Learn more about the customer service received and whether borrowers would recommend the lender to family and friends. All of this and more can be found in our Hinckley & Rugby Building Society mortgage reviews.

Did Hinckley & Rugby Building Society help you purchase your dream home? Share your experience with others by writing a review. Tell us why you chose Hinckley & Rugby Building Society. Did you feel supported throughout the application process? Has the Society kept you up to date with any important mortgage news and changes? Would you recommend your mortgage product to family and friends? Write a Hinckley & Rugby Building Society mortgage review today.

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Hinckley & Rugby Building Society Mortgages reviews (363)

Never Again!

After months of what felt like going around in circles and being asked for the same info multiple times, we finally got there. Sarah was great, but I’ve never experienced such scrutiny for such a small unregulated mortgage where affordability, experience as a landlord and excellent credit rating were applicable. It felt like every other day another document was required instead of simply requesting what was needed in one request. We ended up sending over 70 individual documents in the end. I was even asked to confirm via email that I understood the contents of a document I had already signed to say I understood the contents! As the title says - never and I mean never again. Steer well clear if you want to keep your sanity and blood pressure down. Reviewed on: 25th January 2021

Reply from Hinckley & Rugby Building Society Thanks for your feedback. We’re really sorry you feel this way. We’d love to investigate the circumstances and provide you with a personalised response – please can you email the Head of Underwriting - [email protected] with your name and account number? Response date: 27th January 2021

excellent service provided by staff at Castle Street office.

Good service and very efficient. Reviewed on: 20th January 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 21st January 2021

Excellent !!

Simple brilliant , can’t express words very prompt response.. nothing less than 5 star.. would highly recommend.. Reviewed on: 18th January 2021

Self Build Mortgage - More Straightforward than expected

I had heard a few horror stories when researching self-build mortgages so have been pleasantly surprised with the ease of arranging and completing such a mortgage with HRBS. Reviewed on: 24th December 2020

Working with you.

A very difficult episode in my life in my later years was made a little more secure with the professional services of HRBS. Reviewed on: 23rd December 2020

Fine, so many questions though!!

Took a while but all sorted now. Reviewed on: 23rd December 2020

Competitive products with professional services

In the midst of the pandemic, the staff from Hinckley & Rugby Building Society me throughout the mortgage application process to completion. Staff are always approachable and yet professional with a deep knowledge of their products. The communication has always been there and as I have experience with other mortgage companies as well. I would highly recommend Hinckley & Rugby to anyone. I would like to give then a shout out here as my token of appreciation. Regards, Edmund from East London Reviewed on: 11th December 2020

Efficient service during difficult circumstances

In what has been a stressful year HRBS were excellent in assisting myself and fiancé in obtaining a mortgage. We previously lost out on another property and the HRBS were very understanding and efficient when we found another property. Thank you once again. Reviewed on: 1st December 2020

Friendly and reliable service

From our first interaction with the mortgage team, to completion, they have been nothing but friendly, knowledgeable and helpful. We are so pleased we picked H&R as our mortgage provider. Thank you to all of the staff for all of your hard work! Reviewed on: 2nd November 2020

Good service

Courteous and polite. Thank you. Reviewed on: 3rd October 2020

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave us feedback - we’re delighted that you were impressed by our polite staff. Please feel free to contact us at any time during the life of your mortgage if you need any assistance. Response date: 12th October 2020

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