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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.48 (382 reviews)

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4.55

Based on 382 reviews, last reviewed 10th Oct 2025

17% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Excellent service Excellent experience from start to finish with my mortgage application Reviewed on: 10th October 2025

Verified source

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (382)

Good Service from H&R

Very happy with service from H&R, all the work they did was very smooth. As it was a self-build mortgage we had gone through some intermediaries and if anything the few minor hiccups were on that side not H&R. would definitely recommend. Reviewed on: 24th May 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Our mortgage team are constantly striving to ensure they provide the highest level of service to our customers and will be delighted to know how happy you are with the service you received. Response date: 25th May 2021

Very quick and efficient process

All staff have been very helpful and willing to assist with any queries Reviewed on: 17th May 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. The efficiency of our service is a key priority for us and we’re delighted that you were happy with the service you received. Response date: 18th May 2021

Nicole and others were professional and efficient

The product is expensive but the staff behaved professionally and efficiently. I had a very unprofessional and inefficient broker and had I not left it too late to look around I would have bought a more competitive mortgage. My financial details clearly showed that the mortgage was affordable but I think that Hinckley&Rugby exploited my age in charging such a comparatively high rate of interest. Was it really necessary to charge me an extra £50 admin fee for reverting to a previous offer? Reviewed on: 17th May 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback - we’re pleased that our staff provided a professional and efficient service. Thanks also for allowing us to explain a little more about how we price our products, when we contacted you last week. We hope that you will remain a member of the Society for a long time. Response date: 24th May 2021

Painfully slow

Very please to have finalised the mortgage, but it was an incredibly painful process for a fairly standard application. I almost lost the house purchase and became awfully stressful Reviewed on: 16th May 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback - we’re really sorry that your experience was not more positive. We’d love to investigate the circumstances behind the slow progress and provide you with a personalised response – if you’re happy for us to do so, please email [email protected]. Response date: 18th May 2021

Unusual financial circumstances

Given my quite complicated financial circumstances I was relieved to have my mortgage application approved in good time. Once Hinckley & Rugby had all the relevant information, the survey and decision were made quickly and efficiently. Reviewed on: 7th May 2021

Great

Holly and Louise made a stressful process very easy and went beyond to help me get the mortage I wanted. Would highly recommend! Reviewed on: 5th May 2021

LENDING AS IT SHOULD BE!

One word.... OUTSTANDING.... That is how I will describe my experience with Hinckley & Rugby Building Society. From start to finish their expertise, customer service and professionalism was exceptional. Being a relatively small lender Hinckley & Rugby provide an intimate and personal service. This ensures that you are not just an applicant, but a member of an amazing family! Reviewed on: 26th April 2021

Slow process - got there in the end!

The whole process was slow and time consuming probably due to Covid and the amount of information requested and the level of detail required. Got there in the end though, so thank you HRBS! Reviewed on: 14th April 2021

Complicated and lengthy

Not clear at the beginning everything that is needed so created delays, solicitor sends information but not always acknowledged or misplaced/ ignored. Reviewed on: 3rd April 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback and for allowing us to discuss your comments with you in more detail. As discussed, we are following up some of your specific points and will be in contact again. Your feedback is really valuable to us and allows us to continue refining our service. Response date: 15th April 2021

Efficiency

Very prompt, quick and efficient service; very friendly staff. Reviewed on: 31st March 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback, its great to hear you found the service quick and efficient. We will share the feedback back to the mortgage department who will be please you found them friendly. Response date: 1st April 2021

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