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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1346 reviews)

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4.81

Based on 1,346 reviews, last reviewed 11th Mar 2025

22% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Personal service Bev from Nuneaton phoned to advise me I'd not sent all the necessary documents and was most helpful when I visited the office Reviewed on: 11th March 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1346)

Review of the Hinckley & Rugby Building Society, Savings:

Staff always helpful, friendly and professional

Staff always helpful, friendly and professional Reviewed on: 17th December 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide us with this encouraging feedback. It’s great to hear the staff are consistently helpful, friendly and professional, that’s exactly the type of service we aim to provide to for our members every time they get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd January 2025

Personal service

Bev from Nuneaton phoned to advise me I'd not sent all the necessary documents and was most helpful when I visited the office Reviewed on: 11th March 2025

Very helpful in the South Wigston Branch

Very helpful in the South Wigston Branch Reviewed on: 7th March 2025

First Class

Polite, knowledgeable about company's products on offer..dealt with quickly and efficiently. Diane Harris is an asset to H and R Reviewed on: 7th March 2025

Disgraceful service, waiting for complaints team.

Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my postal account as other financial institutions are only too willing to provide envelopes. Very disappointed from day one with the service. Spoke to head office, Tracy about same, she left me on hold 4 times to ask a supervisor the answer to my questions. 20 minutes speaking to her about a prepaid envelope. I have put in a complaint to their complaint team. Awaiting a call. Disgraceful service. Reviewed on: 6th March 2025

Reply from Hinckley & Rugby Building Society I am sorry to hear you are unsatisfied with the service you’ve received from our team. I have shared your contact details and comments with our Complaints team, who will be in touch with you. Thank you for bringing this to our attention. Response date: 6th March 2025

Friendly efficient service from pleasant staff

Friendly efficient service from pleasant staff. Good customer service Reviewed on: 5th March 2025

Setting up new account

Seems quite old fashioned to have to leave passbook for transfer to be done to new account. But I like to have account with local BS Reviewed on: 5th March 2025

The lady was very good at explaining the various sav...

The lady was very good at explaining the various savings accounts and helping me decide on the right one for me. She was very kind and patient as I do not understand figures very well. I came away feeling I had made the right decision. Reviewed on: 5th March 2025

Answered my queries, excellent product, great cystom...

Answered my queries, excellent product, great cystomer service Reviewed on: 4th March 2025

Reply from Hinckley & Rugby Building Society It’s great to hear you were happy with the service you received from our customer service team via the phone. We believe it’s really important our members receive the same great service however they choose to deal with us. Thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th March 2025

The Building Society has been very made it very easy...

The Building Society has been very made it very easy for local councils to set up new savings accounts that meet our financial regulations as well as providing a good range of savings accounts and good rates of interest. Reviewed on: 3rd March 2025

Reply from Hinckley & Rugby Building Society Hello Gabriella, It’s wonderful to hear you found our process to open a Local Council account easy and you were happy with the range of products we were able to offer. That was exactly our aim when designing these accounts so its great to hear they are delivering. Should you need any assistance in the future please don’t hesitate to get in touch and thank you very much for taking the time to send your review. Response date: 5th March 2025

Visit to Lutterworth Branch

We popped into the Lutterworth branch to inquire about opening some sort of account. We came out with an account chosen and opened. Natalie talk us through all options and was very informative and patient. Reviewed on: 28th February 2025

Reply from Hinckley & Rugby Building Society Hello Dorothy, It’s great to hear we were able to help you find a suitable home for your savings and it’s lovely to hear how pleased you were with the service you received from Natalie. Should you need any further assistance please do not hesitate to get in touch, we’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th March 2025

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