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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1347 reviews)

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4.81

Based on 1,347 reviews, last reviewed 11th Mar 2025

22% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Personal service Bev from Nuneaton phoned to advise me I'd not sent all the necessary documents and was most helpful when I visited the office Reviewed on: 11th March 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1347)

Review of the Hinckley & Rugby Building Society, Savings:

Great branch

Helpful and friendly staff, easy experience of opening an accounr Reviewed on: 1st December 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to pass on your comments about our Rugby branch. It’s great to hear you found the account opening process straightforward and our staff friendly. We look forward to serving you in the future, please do not hesitate to reach out if we can be of any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th December 2024

MandySouthWigston

The teller was smartly dressed and both professional and personable. Their product knowledge was most exemplary and informative. Reviewed on: 8th May 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for your feedback about the service you received from Mandy at our South Wigston office. It’s wonderful to hear you found her to be knowledgeable, personable, and professional. We’ll happily pass on your comments to her directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th May 2024

Received a phone call to say that they received my a...

Received a phone call to say that they received my application form for my savings account and asked me a few questions on the phone regarding my type of account i wish to open and my missing/ no answers on my form and informed me I had 5 days to send my deposit to them & the next steps once they receive my deposit. Reviewed on: 7th May 2024

Reply from Hinckley & Rugby Building Society Hi Sanjay, Thanks for letting us know about the service you received at our Castle Street branch. Should you need any further information or assistance from our team please do not hesitate to reach out, we’re always happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th May 2024

I left feeling very happy !

A very smooth and satisfactory procedure. Excellent customer service and everything clearly explained. Reviewed on: 7th May 2024

Reply from Hinckley & Rugby Building Society Hi Carolyn, Thank you for letting us know how you got on at our South Wigston branch. It’s great to hear feedback like that about the service our teams are providing, so thank you very much for taking the time to pass on your thoughts. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th May 2024

Quick, easy and hassle free.

Quick, easy and hassle free. Staff courteous and friendly Reviewed on: 3rd May 2024

Reply from Hinckley & Rugby Building Society Thank you for this very encouraging feedback. We appreciate you taking the time to pass this on to us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th May 2024

Staff member was very helpful and the whole experien...

Staff member was very helpful and the whole experience in opening a new savings account simple and. quick . Reviewed on: 2nd May 2024

Reply from Hinckley & Rugby Building Society Hi Brain, thank you for taking the time to pass on your comments. Good to hear the team in Lutterworth delivered a pain free and efficient service. Thank you for choosing the Society for your savings – should you need any further help please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th May 2024

Taking out an ISA with H&R

Very pleasant and knowledgeable staff, all in all a good experience . I am an elderly lady and was treated with kindness and patience by Ethan who guided me through the process of setting up an ISA Reviewed on: 29th April 2024

Reply from Hinckley & Rugby Building Society Thank you very much for your feedback Norma. Patience and kindness are absolutely attributes we want all our staff to demonstrate so it’s music to our ears to hear that’s what you experienced when you visited our branch in Castle Street. Should you need any further help with your ISA, or any other services we offer, please do not hesitate to pop by any of our branches again, we'd be more than happy to assist. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ or give our friendly team a call on 0800 434 6343. Response date: 14th May 2024

Thanks go to Jamie for his service in particular poi...

Thanks go to Jamie for his service in particular pointing out that the Hospice Affinity Account was at a lower interest rate cf to the account I was closing. My reply was the thinking behind the Hospice Account - it is a pity it doesnot offer a higher rate. Reviewed on: 24th April 2024

Reply from Hinckley & Rugby Building Society Thank you for feedback regarding our service and products. We are keen to ensure that our members are in the best account for their needs with everything considered, so it’s good to hear Jamie was able to provide the information you required to make a decision which suited your requirements best. I will, of course, pass on your comments regarding our Hospice account. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 3rd May 2024

Great and quick service

I went into the branch to switch my account, and I was seen to immediately, and courteously. The service advisor walked me through the changes, and checked through the application afterwards to ensure that it was correct so that there would be no delay. Great service. Reviewed on: 22nd April 2024

Reply from Hinckley & Rugby Building Society Hi Sheilesh Thanks for taking the time to tell us about the service you received at our Nuneaton branch. Great to hear we were able to help you with your application, thank you for choosing the Society to look after your savings. Should you need any further assistance please do not hesitate to get in touch with our Savings team on 0800 434 6343 or pop back into branch, we’ll be happy to help! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 3rd May 2024

Excellent help

Excellent help on phone . Great communication via email and text. Very helpful face to face advice Reviewed on: 19th April 2024

Reply from Hinckley & Rugby Building Society Hi Penny Thanks for posting your feedback, we appreciate you taking the time. It’s great to hear you received clear communication and helpful service from our team however you dealt with us. Should you need any further assistance in the future please do not hesitate to get in touch, we’d be more than happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2024

Savings made easy

I find form filling stressful, but Jill at the Spalding Agency did all the work for me. She guided me through the process of transferring some of my money from an existing savings account into an ISA. She explained each step clearly and did not hurry me. I was very grateful. Reviewed on: 18th April 2024

Reply from Hinckley & Rugby Building Society Hi Paul Thank you very much for your feedback. It’s always nice to hear our team making things easy for our members, this is what we expect from our people. We will share your comments with Jill who I am sure will be delighted to see them. Thank you for choosing to save with the Society. Should you have any further queries please do not hesitate to pop in and see Jill or get in touch with our team at head office 0800 434 6343. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2024

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