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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1328 reviews)

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4.81

Based on 1,328 reviews, last reviewed 10th Feb 2025

43% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Rita was very helpful, very clear and took me throug... Rita was very helpful, very clear and took me through a number of options re opening a new savings account. She was very polite and smiley, as were h... Read more Reviewed on: 10th February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1328)

Review of the Hinckley & Rugby Building Society, Savings:

Personal Service.

Ability to make an appointment to suit us was very good and enabled them to have all necessary documents to hand thereby saving time. Reviewed on: 31st December 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for passing on your thoughts about the service you received from the Society. The option to book appointments is something we’re keen to offer our members, along with the ability to pop in without prior arrangement, ensuring we’re providing options to suit everyone. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd January 2025

Just felt like I was receiving good old fashioned se...

Just felt like I was receiving good old fashioned service Reviewed on: 6th February 2024

Reply from Hinckley & Rugby Building Society Hi Jeffrey Thank you for your kind words! Providing a personal and positive experience is at the heart of what we do, and we're delighted that it resonated with you. If there's anything else you need or if you have further feedback to share, please feel free to reach out. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th February 2024

Renewing and Expiring Fixed Bond

The representative answered my questions about the payment of interest and explained how the new Fixed Bond would work and what would happen to the old and new bond once I had completed the application form Reviewed on: 1st February 2024

Reply from Hinckley & Rugby Building Society Thank you for sharing your experience with us! We're delighted to hear that you received clear and helpful information about renewing your fixed rate bond and, of course, that you chose to continue saving with the Society. It's important to us that our customers feel well-informed throughout the process. If you have any more questions or need further assistance in the future, feel free to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th February 2024

Found the staff very helpful and knowledgeable, got...

Found the staff very helpful and knowledgeable, got the best account for myself and granddaughter good all round experience. Reviewed on: 31st January 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your positive experience with us Graham. We're very happy to hear that our team at South Wigston were helpful and knowledgeable and that you found a safe home for your savings and your granddaughter’s. Providing a good all-round experience is what we aim for, and it's fantastic to know we've met your expectations. If there's ever anything else we can assist you with, please don't hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th February 2024

I always receive fantastic service

I always receive fantastic service at the branch in South Wigston. Everybody is always happy to help and makes you feel welcome. Reviewed on: 31st January 2024

Reply from Hinckley & Rugby Building Society Thank you so much for your wonderful feedback! We're delighted to hear that you consistently receive fantastic service at our South Wigston branch. Our team takes pride in creating a welcoming environment and being happy to help all members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel We appreciate your support and look forward to serving you again soon! Response date: 7th February 2024

Very helpful and informative.

Very helpful and informative. Welcoming. Reviewed on: 27th January 2024

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Marilyn. We're thrilled to hear that you found our team in Lutterworth helpful, informative, and welcoming. We truly appreciate your feedback. If you're interested in further contributing to the evolution of our services, we invite you to join our Member Panel. For more details, please visit https://www.hrbs.co.uk/member-panel. Response date: 31st January 2024

Excellent Service

Every contact both telephone and in person were to the highest standard possible. Reviewed on: 25th January 2024

Reply from Hinckley & Rugby Building Society Hello Rob, we're incredibly grateful for your feedback and are delighted to know that your experiences with us, both over the phone and in person, have met the highest standards. Your recognition of our efforts is highly valued, thank you for taking the time. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 31st January 2024

Very helpful opening a new account

Very helpful on opening a new isa Reviewed on: 23rd January 2024

Reply from Hinckley & Rugby Building Society Hi Haley, we are very pleased to hear about your positive experience while opening a new ISA with us. Our team is committed to providing helpful and efficient service, and it's wonderful to know that we met your expectations. We value your feedback as it helps us continue to improve our services. If you're interested in further contributing to the development of our services, you might like to join our Member Panel. For more information and to express your interest, please visit https://www.hrbs.co.uk/member-panel. Thank you for choosing Hinckley & Rugby Building Society for your savings needs. Response date: 24th January 2024

Opening my savings account was very quick and effici...

Opening my savings account was very quick and efficient and was dealt with with promptly. Reviewed on: 20th January 2024

Reply from Hinckley & Rugby Building Society Hello Ash, thank you for taking the time to share your experience with our team in Nuneaton. We're happy to hear that opening your savings account was a quick and efficient process. Ensuring prompt and effective service is a priority for us, and it's great to know that we've achieved this with you. Your satisfaction as our member is our top priority. Should you wish to have a more active role in shaping our future services, consider joining our Member Panel. More details can be found at https://www.hrbs.co.uk/member-panel. We appreciate your support and look forward to serving you in the future. Response date: 24th January 2024

Staff friendly and helpful and dealt swiftly

Staff friendly and helpful and dealt swiftly Reviewed on: 16th January 2024

Reply from Hinckley & Rugby Building Society Thank you, Mary, for taking the time to get in touch to tell us about the service you received from the Society. We are always working to make our processes and services as efficient as possible so to hear this type of feedback is very encouraging. We will ensure that your comments are shared with our Lutterworth branch. If you are interested in helping us shape the products and services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 19th January 2024

Opening New Accounts -My experience.

I had a telephone call with a member of staff the previous day who gave a wide range of information regarding the savings accounts I was interested in, I called in to the Office the next day and received a very efficient informative visit with my accounts being opened there and then. I came away fully satisfied with the service. The lady Rita was lovely. My new passbooks have arrived today giving all of the correct information. Perfect service UI couldn't ask for more, I have been a customer of H & R for a long time and will remain so for the future .Thank you. Reviewed on: 12th January 2024

Reply from Hinckley & Rugby Building Society Hi Paula, thank you for your feedback and your loyalty to the Society. We’re very happy to hear your experience opening new accounts with us went smoothly, and you will be remaining a saver with the Society in future. Should you need any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th January 2024

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