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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1332 reviews)

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4.82

Based on 1,332 reviews, last reviewed 21st Feb 2025

19% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Excellent Customer Service, can go into the branch o... Excellent Customer Service, can go into the branch or pick up the phone to talk to a person and not a robot. Love Hinckley & Rugby Building Society - ... Read more Reviewed on: 21st February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1332)

Review of the Hinckley & Rugby Building Society, Savings:

Really friendly people, who were not rushed and very...

Really friendly people, who were not rushed and very polite and helpful, regarding accounts , a credit to the company. Reviewed on: 3rd January 2025

Reply from Hinckley & Rugby Building Society Hello Dawn, Thank you for taking the time to tell us about your visit to our branch in Nuneaton and how you were treated by the team. It’s always great to hear about our people providing polite and helpful service to our members, who are of course, always, our priority. We are very proud of our branch teams, and we will ensure this feedback is shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th January 2025

Person in NUneaton branch, really helpful, answered...

Person in NUneaton branch, really helpful, answered all my questions and help me reinvest. Reviewed on: 26th February 2024

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your comments about our team in Nuneaton. It's great to hear you found them friendly and helpful and that you have again chosen the Society to look after your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 29th February 2024

No title.

Called in branch to make a deposit. Was offered advice on both my existing, out of date account and the range of new accounts available. Thought about options and called in next day to open new account. The advisor was very helpful and explained things clearly. Reviewed on: 23rd February 2024

Investing in new savings accounts.

Good service at my local branch. Very efficient at sorting out my new accounts, and speedy service at returning my new pass books. Staff always very helpful. Reviewed on: 21st February 2024

Reply from Hinckley & Rugby Building Society Hi Joyce, this feedback is great to hear - thank you for taking the time out of your day to share it! We pride ourselves on our service in our branches so it's always great to hear when our members have had a positive experience. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd February 2024

Lovely Lutterworth

Always a pleasure to visit the Lutterworth branch, always helpful, efficient and friendly. New account set up without a hitch. Reviewed on: 15th February 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on this great feedback - it's great to hear you've chosen to open a new account with us and found it all nice and straightforward. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 16th February 2024

Just felt like I was receiving good old fashioned se...

Just felt like I was receiving good old fashioned service Reviewed on: 6th February 2024

Reply from Hinckley & Rugby Building Society Hi Jeffrey Thank you for your kind words! Providing a personal and positive experience is at the heart of what we do, and we're delighted that it resonated with you. If there's anything else you need or if you have further feedback to share, please feel free to reach out. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th February 2024

Renewing and Expiring Fixed Bond

The representative answered my questions about the payment of interest and explained how the new Fixed Bond would work and what would happen to the old and new bond once I had completed the application form Reviewed on: 1st February 2024

Reply from Hinckley & Rugby Building Society Thank you for sharing your experience with us! We're delighted to hear that you received clear and helpful information about renewing your fixed rate bond and, of course, that you chose to continue saving with the Society. It's important to us that our customers feel well-informed throughout the process. If you have any more questions or need further assistance in the future, feel free to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th February 2024

Found the staff very helpful and knowledgeable, got...

Found the staff very helpful and knowledgeable, got the best account for myself and granddaughter good all round experience. Reviewed on: 31st January 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your positive experience with us Graham. We're very happy to hear that our team at South Wigston were helpful and knowledgeable and that you found a safe home for your savings and your granddaughter’s. Providing a good all-round experience is what we aim for, and it's fantastic to know we've met your expectations. If there's ever anything else we can assist you with, please don't hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th February 2024

I always receive fantastic service

I always receive fantastic service at the branch in South Wigston. Everybody is always happy to help and makes you feel welcome. Reviewed on: 31st January 2024

Reply from Hinckley & Rugby Building Society Thank you so much for your wonderful feedback! We're delighted to hear that you consistently receive fantastic service at our South Wigston branch. Our team takes pride in creating a welcoming environment and being happy to help all members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel We appreciate your support and look forward to serving you again soon! Response date: 7th February 2024

Very helpful and informative.

Very helpful and informative. Welcoming. Reviewed on: 27th January 2024

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Marilyn. We're thrilled to hear that you found our team in Lutterworth helpful, informative, and welcoming. We truly appreciate your feedback. If you're interested in further contributing to the evolution of our services, we invite you to join our Member Panel. For more details, please visit https://www.hrbs.co.uk/member-panel. Response date: 31st January 2024

Excellent Service

Every contact both telephone and in person were to the highest standard possible. Reviewed on: 25th January 2024

Reply from Hinckley & Rugby Building Society Hello Rob, we're incredibly grateful for your feedback and are delighted to know that your experiences with us, both over the phone and in person, have met the highest standards. Your recognition of our efforts is highly valued, thank you for taking the time. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 31st January 2024

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