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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1326 reviews)

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4.81

Based on 1,326 reviews, last reviewed 24th Jan 2025

40% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Helped to Open a New Account Liam was very helpful, ensuring that I was aware of the terms and conditions that applied to the account that I wished to open. He was efficient and f... Read more Reviewed on: 24th January 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1326)

Review of the Hinckley & Rugby Building Society, Savings:

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

Excellent service

We received superb service from Joanne who dealt efficiently and professionally with opening our new saving account. Reviewed on: 8th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received from Joanne. It’s great to hear our people have made such a good impression and to pass on comments like this to the individual is a pleasure. We will ensure that your comments are shared with Joanne and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

30 Month Cash ISA

I went into my local branch to open a new 30 Month Cash ISA. I was looked after by a knowledgeable member of staff, who ensured that it was the correct product for me. Fast and efficient service at a company that I would recommend Reviewed on: 7th December 2023

Reply from Hinckley & Rugby Building Society Thank you for choosing to invest your Cash ISA savings with the Society, it’s very encouraging to hear you found the staff knowledgeable and they were keen to ensure the account you chose was suitable for your needs. We appreciate you taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Great service

Opened a new savings account, very quick and easy, excellent service Reviewed on: 7th December 2023

Reply from Hinckley & Rugby Building Society Thank you for getting in touch to tell us about the service you received from our branch team in Nuneaton. It’s always great to hear feedback like this. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

What a great, friendly and helpful building society

My main contact Rita did everything she said she would and kept me informed of the progress in opening a new account in a short space of time. Thanks Rita! You’re a great asset to HRBS Reviewed on: 6th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received. Our teams work hard to ensure the service they provide is of a high standard, so it’s great to hear this type of feedback direct from our members. We will make sure that this is shared with Rita and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Great

very helpful staff building society was very Clean the cashier was very helpful Reviewed on: 6th December 2023

Reply from Hinckley & Rugby Building Society Thank you for your feedback, it’s always good to hear our members find our people to be helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Good service

We were given good service and good information Reviewed on: 6th December 2023

Reply from Hinckley & Rugby Building Society It’s great to hear the service and information you received from our team at Castle Street was of a good standard. Thank you for your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Very easy website and helpful over the phone

Opened account easily , All very efficient Reviewed on: 6th December 2023

Reply from Hinckley & Rugby Building Society We are really happy to hear you found our website easy to use and the process of opening an account with us simple. Thank you for choosing to save with the Society and taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Professional, easy and straightforward

Even though they were busy the staff took the time to run through everything, extremely knowledgeable about the accounts, explained everything clearly Reviewed on: 5th December 2023

Reply from Hinckley & Rugby Building Society Thanks for taking the time to pass on your thoughts about the service you received at our Coalville branch. It’s great to hear our staff provided the type of service you should expect. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

The gentleman new what we needed and was polite and helpful

We came in and were able to get the product we required Reviewed on: 5th December 2023

Reply from Hinckley & Rugby Building Society Thanks for your feedback about the service you received from our Castle Street branch – it’s wonderful you decided to save with the Society and we appreciate you taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Not writing anything

Don’t force me into writing anything. Reviewed on: 5th December 2023

Reply from Hinckley & Rugby Building Society Thank you for your review, it's great to see you felt we were worthy of 5 stars! Response date: 5th December 2023

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