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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1327 reviews)

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4.81

Based on 1,327 reviews, last reviewed 29th Jan 2025

41% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Opening a new account The business of opening a new account was smoothly and efficiently dealt with and staff were most helpful in helping fill out the paperwork. As we ar... Read more Reviewed on: 29th January 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1327)

Review of the Hinckley & Rugby Building Society, Savings:

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

Great customer service and values

Really great service from Mandy from the moment my call was answered to the point, a few hours later, where I had completed my application for a new savings Bond. Nothing was too much trouble and timescales were flexed to accommodate me. Very much appreciated, and great to see that face-to-face customer service is still valued and prized at HRBS. Reviewed on: 22nd November 2023

Reply from Hinckley & Rugby Building Society It was heartening to hear how much you appreciated the personal service you received from Mandy at our branch in South Wigston. We definitely feel having face-to-face access to our teams is of value and we plan to keep this maintained for our members. Thank you for taking the time to pass on your comments, which we will share with Mandy and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

RosT

I would highly recommend the Hinkley and Rugby Building Society. I recently opened a saving account and the process was quick, easy and efficient ( and a great rate ) . From start to finish it took less than 48 hours to make the application, deposit the money and have all the necessary checks completed. I made the application by mail and received a phone call from customer service the next morning advising me that my application had been received and would be processed that day. Great service. Reviewed on: 22nd November 2023

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback about the service you received at our Nuneaton branch. It’s great to hear we met your requirements efficiently and you were happy with the rate we were offering, and, of course, that you decided to open an account with the Society. We will enjoy passing your comments on to the team in question. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

Friendly and efficient

The manager at the Rugby branch was so friendly, efficient and professional. The service was excellent. We went there for a fixed rate savings deal , we were new customers and they made us feel very welcome and made the process smooth. Bricks and Mortar, friendly staff , FSCA backing so highly recommend. Reviewed on: 18th November 2023

Reply from Hinckley & Rugby Building Society It’s wonderful to hear about your experience at our Rugby branch and we’re really pleased to welcome you as Society savers. Your comments will be shared with Simon and the team, thank you for giving us the opportunity to do so. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 20th November 2023

Building society

Lovely building society friendly and personal with face to face interaction Reviewed on: 18th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch and tell us about the service our team at Coalville delivered. It’s great to hear you found them friendly and personal, we believe this is very valuable to our members. We will make sure your comments are shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 20th November 2023

New ISA

Straightforward and great customer service Reviewed on: 15th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your comments about the service you received from our South Wigston branch when opening your new ISA savings account. ‘Straightforward’ and ‘great customer service’ are absolutely what we’re aiming for. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th November 2023

Kids Saver Accounts

I had telephoned the Hinckley branch with questions regarding the kids saver accounts & was impressed with the way my questions were dealt with. Because of this I visited the branch that morning to open four accounts for my grandchildren. Jamie was very helpful & courteous, it wasn’t a problem to open all four accounts that day & I didn’t get rushed. I was also given a free book for each grandchild which is a lovely story to encourage saving, the oldest grandchildren have loved reading the book already. The Hinckley & Rugby weren’t my first choice of building society/bank but because they were more helpful & welcoming than my original choice they were the ones who I decided to invest with. Thank you. Reviewed on: 14th November 2023

Reply from Hinckley & Rugby Building Society We are very happy to hear you chose the Society to look after your grandchildren’s savings. It’s heartening to hear you were impressed by the service you received over the phone and also by Jamie when you visited our branch. This type of feedback is a joy to hear, and we will happily share this with the team involved. We’re also delighted to hear your grandchildren are enjoying their copy of How Roommates Became Savers – this book was written and illustrated by one of our employees so it’s very special to us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th November 2023

Great customer service

The staff in the Coalville branch were great, knowledgable helpful and friendly. Reviewed on: 11th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your thoughts about our team in Coalville. It’s great to hear you had a positive experience with our people who work hard to deliver the service you received. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th November 2023

Young Saver

Opened a Young Saver account for my newborn son. Great rate and fab service from the lovely staff at the Nuneaton branch. Reviewed on: 7th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received from our Nuneaton branch team. It’s great to hear you found them to be the friendly bunch we know and love. It’s also wonderful to hear we’ve welcomed your newborn son to our family of savers. We will ensure your feedback is passed on to the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th November 2023

Friendly and warm welcome

We visited to open accounts for our baby twins. Amy was fantastic in assisting with this, whilst helping us entertain our children when filling in paper work. We had a brilliant experience and would recommend. Reviewed on: 3rd November 2023

Reply from Hinckley & Rugby Building Society Firstly, many congratulations on your baby twins!! And secondly thank you very much for taking the time to pass on this lovely feedback about the service you received from Amy at our branch in Hinckley. It’s great to hear you received the type of service we all hope would be delivered when visiting with your family. Also, a very warm welcome to the Hinckley & Rugby family to your babies. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 6th November 2023

Great customer service!

I opened up 2 savings accounts with Liam at Hinckley & Rugby branch - he was brilliant in helping me get it all set up! Highly recommend Reviewed on: 31st October 2023

Reply from Hinckley & Rugby Building Society Thank you for this lovely feedback about the service you received from Liam at our Castle Street branch. It’s great to hear he made such a good impression and to pass on comments like this to the individual is a pleasure. We will ensure that your comments are shared with Lee and his manager. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd November 2023

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