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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1318 reviews)

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4.81

Based on 1,318 reviews, last reviewed 19th Dec 2024

24% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Superb service! Really clear information, friendly and cheerful discussion, can't fault it! Reviewed on: 19th December 2024

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1318)

Review of the Hinckley & Rugby Building Society, Savings:

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

I spoke with Liam Hollis at the Castle Street Branch...

I spoke with Liam Hollis at the Castle Street Branch in Hinckley, He was polite, friendly and professional explaining all queries satisfactory. I did think the area given for completing paperwork was cramped and very basic. Reviewed on: 5th September 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for your feedback about your visit to our Castle Street branch with Liam. It’s great to hear you found his service to be polite, friendly and professional, and all queries were answered. Please do not hesitate to get in touch should you need any further assistance in future. I will ensure your comments regarding the private room we use for completing the paperwork are passed on to the management team. It’s always valuable to hear both the positives and negatives from our members experiences, so this is equally appreciated. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 6th September 2024

My experience I had when opening an ISA account Dia...

My experience I had when opening an ISA account Diane from Nuneaton was very friendly, professional and knowledgeable. Reviewed on: 3rd September 2024

Reply from Hinckley & Rugby Building Society Hi Leigh and thank you for taking the time to tell us about your experience opening an ISA with Diane. It’s always great to hear our team described as friendly, professional and knowledgeable, as that is exactly what we’re aiming to deliver for our members, and we’re delighted to hear you have chosen the Society to help grow your ISA funds. I will happily share your comments with Diane and the team over in Nuneaton. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 6th September 2024

Reasonable products.

Reasonable products. Worth checking out as interest rates fall. Reviewed on: 3rd September 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to pass on your feedback. We fully encourage all members to keep updated with the interest rate paid on their variable accounts, as they can indeed increase and decrease. This is particularly worthwhile when there are changes to the Bank of England Base Rate. Please visit our website to view our current savings rates: https://www.hrbs.co.uk/savings/existing-customers/important-account-information/interest-rate-history/ For more information regarding the Bank of England Base Rate and how it can impact rates offered by banks and building societies visit: https://www.bankofengland.co.uk/monetary-policy/the-interest-rate-bank-rate If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 6th September 2024

The member of staff assisted us to open a savings ac...

The member of staff assisted us to open a savings account. at the Nuneaton branch. He was very helpful, polite and friendly. It was a good experience and we would not hesitate to return to the branch. Reviewed on: 27th August 2024

Reply from Hinckley & Rugby Building Society Hello Peter, It’s great to hear you found our branch welcoming and the service helpful. I know the team will be delighted to serve you again in the future. Thank you for taking the time to share your feedback with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024

talked through the product I required and informatio...

talked through the product I required and information etc required to open.Came in a few days later, all documentation ready and within five minutes, signed and bob's your uncle, done. Reviewed on: 27th August 2024

Reply from Hinckley & Rugby Building Society Hi Glennis, Thanks for your comments about your experience with our branch team in Hinckley. It’s great to hear we were able to assist you with your savings and that we managed to keep things hassle free for you. Should you need any further assistance in the future please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024

A Real Building Society

Nice, friendly & knowledgeable staff. Slight issue with branch opening hours, nothing past 14.00hrs Reviewed on: 27th August 2024

Reply from Hinckley & Rugby Building Society Hi Warren, Thank you for your valuable feedback. It’s great to hear you found the staff knowledgeable and friendly. Regards our opening hours please be aware if there was something you needed to discuss with our team, private appointments are available after 2pm on weekdays – please just contact the branch you’d like to visit to arrange this. Also, we open Saturday mornings until 12pm if that suits you better. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024

Excellent customer service

The Lady we saw Dianne Harris was friendly ,knowledgable and extremely efficient. Reviewed on: 23rd August 2024

Reply from Hinckley & Rugby Building Society Hello Michael Thanks for taking the time to pass on your comments about the service you received from Diane at our branch in Nuneaton. It’s wonderful to hear you came away feeling that you’d received a friendly and knowledgeable service, that’s always our aim so great to hear that it’s been delivered. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024

Excellent and friendly customer service

Excellent and friendly customer service Reviewed on: 22nd August 2024

Reply from Hinckley & Rugby Building Society Hi Colin, Thank you for your feedback about your experience with our team in Coalville. Its music to our ears to hear you found the service to be of a high standard. I know the team work hard to ensure our members feel welcome, as you are, of course our highest priority. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024

Savings account

Liam served me & I have no complaints, but one thing he didn't clarify, which I would have liked him to, was, what happens re the interest, eg no loss of interest, when converting my 120 day notice account to the 180 day notice version. Reviewed on: 20th August 2024

Reply from Hinckley & Rugby Building Society Thank you very much for this valuable feedback and choosing the Society to look after your savings. I will share this with the team so we can ensure this point is made clear in future. I trust that you are now aware that you will not lose any interest moving your money as noted, however should you have any further queries please do not hesitate to get in touch either in branch, or by contacting our customer service team 0800 434 6343. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th August 2024

Friendly, welcoming and very helpful!

I had a complex savings issue to deal with, on behalf of a member of my family with particular needs. Caven was really helpful and understanding. He went the extra mile to find the old account details and resolve the problem to our satisfaction. Other members of the team were friendly and welcoming too. Reviewed on: 19th August 2024

Reply from Hinckley & Rugby Building Society Hi Gary, Thank you for taking the time to pass on your feedback. It’s great to hear Caven was able to help you with your enquiries and provide all the information you needed, also that you found the team welcoming and friendly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th August 2024

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