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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2110 reviews)

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4.84

Based on 2,110 reviews, last reviewed 22nd Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Rita looked after us very well and talked us through... Rita looked after us very well and talked us through every step Reviewed on: 22nd July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2110)

New Customer - Opening a Savings Bonds

After researching interest rates, Hinckley & Rugby were offering a competitive rate for fixed rate bonds. I have never had an account with you before, the advice, customer service was excellent; personal care tailored to my needs. I opened a savings bond and the efficiency and after care advice was sound and wise. I liked the personal, in-branch contact and friendliness of all the staff when it's now lost to on-line transactions. I needed to discuss options of what to do with my money following a family bereavement and appreciated their kindness and compassion. Reviewed on: 18th January 2026

Reply from Hinckley & Rugby Building Society Good morning. Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that you found our fixed rate bond competitive and that the advice and customer service you received were tailored to your needs. We’re especially pleased that you valued the personal, in-branch service and the friendliness of our team. Providing thoughtful, face-to-face support is something we pride ourselves on, particularly at important moments. We’re very sorry for your loss and appreciate you trusting us during such a difficult time. Your kind words about the care, kindness and compassion shown by our staff will be shared with the team. Thank you again for choosing Hinckley & Rugby, and for your generous feedback. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Always Such Friendly Staff

Paid in some money, Neil was - as always - so friendly and helpful Reviewed on: 16th January 2026

Reply from Hinckley & Rugby Building Society Hi Greg. Thank you for your kind feedback. We’re delighted to hear that Neil was, as always, friendly and helpful. We’ll be sure to pass on your comments to him. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Great service and always with a smile

Great service and always with a smile Reviewed on: 16th January 2026

Reply from Hinckley & Rugby Building Society Hi Viren. Thank you for your kind feedback. We’re delighted to hear you received great service and a warm welcome from our team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Great service.

The staff are very helpful and polite. They always explain all the rules and answer any questions you have about the account. Reviewed on: 15th January 2026

Reply from Hinckley & Rugby Building Society Hi Elaine. Thank you for your kind review. We’re pleased to hear that our staff were helpful and polite, and that they took the time to clearly explain the account details and answer your questions. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Happy Customer

I've always found the staff to be very helpful, I have never felt that what I am asking for is too much trouble and have always been served politely and with a smile, whilst ensuring all my needs have been met. Reviewed on: 14th January 2026

Reply from Hinckley & Rugby Building Society Hi Cynth. Thank you for your continued support and kind words. It’s wonderful to hear that our team have made you feel welcome and well looked after at every visit. We value your feedback and look forward to continuing to support you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

helpful and knowledgeable

Neil was was very helpful and knowledgeable Reviewed on: 14th January 2026

Reply from Hinckley & Rugby Building Society Hi Tom. Thank you for your feedback. We’re pleased to hear that Neil was so helpful and knowledgeable, and we’ll be sure to pass on your kind comments to him. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Experience of opening a savings account

I was met with a friendly welcome. all aspects of my enquiry were clearly explained and I felt my views were listened to. The only complaint I would have is that I attempted to assign my everyday Nationwide account to my newly opened Hinckley and Rugby account. I was unable to complete this because a physical bank statement was required. As is standard practice by every bank/building society I was encouraged to go paperless. I was able to access my online Nationwide account through the banking app and show or take screen shots of my statements in the presence of H & R staff. This is not acceptable. This makes me feel very frustrated and questioning 'What is the point of going paperless if Banks and Building Societies won't accept paperless applications?' Very frustrating. To conclude I was very happy with the staff at H & R who dealt with me on the day. Reviewed on: 8th January 2026

Reply from Hinckley & Rugby Building Society Good morning. Thank you for your feedback. I'm pleased to hear you received a friendly welcome and that our team took the time to clearly explain everything and listen to your views. I'm sorry for the frustration caused by the requirement for a physical bank statement. We appreciate you sharing your experience with us. Your comments will be passed on for review. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Great friendly Service.

Great friendly Service. Quick and easy to open a savings account. Reviewed on: 7th January 2026

Reply from Hinckley & Rugby Building Society Hi Lisa. Thank you for taking the time to leave such a positive review. We’re pleased to hear you enjoyed our friendly service and found opening your savings account straightforward. Your feedback means a lot to our team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Fixed Isa application

Neil was very helpful going through the whole process and as I have hearing issues he fully explained fully on all the points raised Reviewed on: 7th January 2026

Reply from Hinckley & Rugby Building Society Hi Jane. Thank you for your kind words! We’re so pleased to hear that Neil was able to guide you through everything clearly and provide the support you needed. We always aim to make the process as easy and accessible as possible for all our members, and it’s great to know that Neil delivered such helpful service. We’ll be sure to pass along your feedback to him. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Staff very helpful working under difficult condition...

Staff very helpful working under difficult conditions as the computer terminals were not fit for purpose. Its very Sad when places are so short of staff and spend most of their time apologizing for something that is not their fault. Reviewed on: 6th January 2026

Reply from Hinckley & Rugby Building Society Hi Dorothy. Thank you for taking the time to share your feedback. We really appreciate your kind comments about our staff and recognise the patience shown while they were working under challenging conditions. We’re sorry for any inconvenience caused and your comments have been noted. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 7th January 2026

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