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Hinckley & Rugby Building Society: Savings reviews

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4.82

Based on 1,337 reviews, last reviewed 28th Feb 2025

8% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

2%

0%

1%

Latest highest rating:

5

Visit to Lutterworth Branch We popped into the Lutterworth branch to inquire about opening some sort of account. We came out with an account chosen and opened. Natalie talk us t... Read more Reviewed on: 28th February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1337)

Swift and efficient postal account opening

5

Opened some savings accounts via post: + HRBS used first class mail to speed things up. + Clear account operating details in passbook Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Room for improvement - New Accounts

3

I completed a new 5 Yr Fixed ISA form & returned it by post as requested as H&R do not allow this account to be opened on line. I then received a phone call from a member of staff to say my form had been received, but to finalise opening the account, I needed to transfer the opening amount of £20,000 & she then proceeded to tell me the new Sort Code, Account No. & Reference No. I did say that I would prefer to receive a letter or email with the account information, but she said this was not possible (or words to that effect), because I had to pay in to the account within 5 days of it being opened. After considering this request, I thought it could be a scam, as it seemed a strange way of opening an account. I telephoned the next morning to say I did not want to go ahead and gave the reason why, and asked that the account be closed. The lady I spoke to understood my concerns, but said that as the account had been opened, they couldn’t close it, but that she would speak to Head Office and get back to me. She rang back after speaking to Head Office and said they would send a letter with a SAE, with the account information and would give me an extended period to either send a cheque or transfer the opening balance electronically. I received the letter, transferred the £20,000 and I have since received an email confirmation and that a Passbook was on its way. I do think H&R need to look at their procedures as a member of staff ringing to ask a customer to transfer a large sum of money over the phone has all the hallmarks of a scam. If anyone from Head Office would like to speak to me about my experience of opening an account, I would be more than happy to oblige. Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

5 Year Fixed Rate Bond

5

We are delighted with this company, the service has been excellent, very rapid & efficient. Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Very Friendly Service

5

I recently opened a savings account with the Nuneaton Branch by post, to my surprise I received a phone call from them letting me know they had received my application and that my passbook would be with me shortly. I had a further telephone conversation with the branch and in both cases was very impressed with their level of service and friendliness. Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Efficient service

5

The process of opening an account was simple and straightforward. Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Rainy Day Account: First class service and product

5

Simple straight forward process to set up account. Took me back a bit as you actually talk to people and get a passbook. A pleasantly grounding experience of how we once operated before the world went mad. Good of you Hinckley and Rugby ! Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

An amazing Building Society

5

I took out a postal savings account, mainly, I admit because of the competitive interest rate on offer. The H&R is different because; a) you are able to speak to a person literally within seconds of calling, b) the efficiency of the service is incredible - I sent a passbook with a cheque on Wednesday (second class) and received the passbook back and updated on Friday. Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Very friendly and efficient

5

The staff at Hinckley and Rugby were very helpful it’s very refreshing to receive friendly personal service. Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Excellent customer service

5

I went to the Rugby branch to open a new account, having already downloaded the application form. The transaction was dealt with quickly by a very pleasant lady, who I think was called Jeanette. I had previously made a phone enquiry and that was also dealt with pleasantly and helpfully. Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Quick and easy

5

It was quick and easy. The negatives were explained to us which enabled us to make the decision and transfer our money into a higher rate account. Reviewed on: 26th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 27th January 2023

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