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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2110 reviews)

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4.84

Based on 2,110 reviews, last reviewed 22nd Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Rita looked after us very well and talked us through... Rita looked after us very well and talked us through every step Reviewed on: 22nd July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2110)

Brilliant staff!! .

Chloe was very helpful and friendly as always. Reviewed on: 27th January 2026

Reply from Hinckley & Rugby Building Society Good afternoon. Thank you for taking the time to share your feedback. We’re delighted to hear that Chloe was so helpful and friendly, and we’ll be sure to pass on your kind comments. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

Went in to open a new savings bond didn't have to m...

Went in to open a new savings bond didn't have to make an appointment Lucy talked me through and filled in the paperwork lovely person and the second time I've dealt with her an asset to the coalville branch Reviewed on: 27th January 2026

Reply from Hinckley & Rugby Building Society Hi Andy. Thank you for taking the time to share your feedback. We’re delighted to hear that Lucy provided such helpful and friendly support when opening your savings bond. It’s wonderful to know she continues to make a positive impact at our Coalville branch. We’ll be sure to pass on your kind comments. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

Happy & Friendly

Was dealt with efficiently & professionally by Kacey. She explained everything in detail. She was happy & friendly & it was a pleasure dealing with her. I must say we have always had excellent service at the Castle Street Building Society & they're all such lovely people to deal with Reviewed on: 26th January 2026

Reply from Hinckley & Rugby Building Society Hi Carol. Thank you for taking the time to share such positive feedback. We’re delighted to hear that Kacey dealt with your enquiry efficiently and professionally, explaining everything clearly and in a friendly manner. It’s also lovely to know that you continue to receive excellent service from the team at our Castle Street branch. We’ll be sure to pass on your kind comments. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

Excellent Service

Prompt and efficient service and very friendly and courteous staff. It’s always a pleasure to visit the Hinckley & Rugby premises. The products suit our needs perfectly too! Reviewed on: 26th January 2026

Reply from Hinckley & Rugby Building Society Hi Christine. Thank you for taking the time to share such positive feedback. We’re delighted to hear that you found our service prompt and efficient, and that our staff were friendly and courteous. It’s also great to know that our products suit your needs so well. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

Great service very helpful polite

Great service very helpful polite Reviewed on: 25th January 2026

Reply from Hinckley & Rugby Building Society Hi Dave. Thank you for taking the time to share your feedback. We’re delighted to hear that our team provided helpful and polite service. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

Explained everything very helpful and professional

Explained everything very helpful and professional Reviewed on: 25th January 2026

Reply from Hinckley & Rugby Building Society Good afternoon. Thank you for taking the time to share your feedback. We’re glad to hear our staff were helpful and professional in explaining everything. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

Good building society with traditional approach

Fairly simple process of setting up a new account transferring funds from a conventional savings account with H & R. Reviewed on: 23rd January 2026

Reply from Hinckley & Rugby Building Society Hi Geoffrey. Thank you for your feedback. We’re pleased to hear you found the process of setting up your new account and transferring funds straightforward. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

As usual staff dealt with my request quickly and eff...

As usual staff dealt with my request quickly and efficiently. Reviewed on: 23rd January 2026

Reply from Hinckley & Rugby Building Society Hi Danny. Thank you for taking the time to share your feedback. We’re delighted to hear that our team were able to assist you quickly and efficiently. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

excellent custoemr service, friendly staff, very hel...

excellent custoemr service, friendly staff, very helpful, felt like a personal experience Reviewed on: 21st January 2026

Reply from Hinckley & Rugby Building Society Hi Joanne. Thank you for your kind feedback. We’re really pleased to hear you felt welcomed and well supported by our team. Providing a personal, helpful service is very important to us, and we appreciate you taking the time to share your experience. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 22nd January 2026

Simple, easy and good customer service

Opened an easy access saver in branch by Rachel - very good, personal service, Clear explanation as to what was happening. Good to set up a nominated account for ease in the future as well. Taken to a nice quiet area of the branch for privacy. Reviewed on: 19th January 2026

Reply from Hinckley & Rugby Building Society HI Henry. Thank you for your kind feedback. We’re delighted to hear that Rachel provided personal, clear, and helpful service when opening your easy access saver. It’s great to know that the quiet area and assistance with setting up a nominated account made the experience even better. We’ll be sure to pass your comments on to Rachel. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

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