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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (1995 reviews)

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4.86

Based on 1,995 reviews, last reviewed 21st Apr 2026

513% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

So nice to speak real, friendly and helpful people I like to talk to real people and the staff I spoke to at H&R were great Reviewed on: 21st April 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1995)

Excellent service

Excellent service very good and the staff that serve you are very efficient . Reviewed on: 8th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback! We're really glad to hear you received excellent service from our Nuneaton team. It's great to know our staff were efficient and helpful - exactly what we aim for every day! If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

The staff was very polite and very helpful with my n...

The staff was very polite and very helpful with my new bond Reviewed on: 8th October 2025

Reply from Hinckley & Rugby Building Society Thank you, David, for your kind words! We’re so pleased to hear that the team at our Castle Street branch provided polite and helpful service while assisting with your new bond. We’re very grateful to you for you taking the time to share your experience, and very happy you chose to save with the Society. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

Visit to Lutterworth

I have visited the Lutterworth branch who have assisted in registering a lasting power-of-attorney on my parents account. The accounts were not held at the Lutterworth office but with the rugby office, however all of the staff at Littleworth went out of their way to provide this service seamlessly, their attention to their customers is excellent and the service that I have received to support my parents is outstanding. Reviewed on: 8th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for sharing your experience Helen. We’re really pleased to hear that the team at our Lutterworth branch went out of their way to support you with registering your lasting power-of-attorney, that’s exactly what we’d expect from our teams. We believe face-to-face service is incredibly important, especially when it comes to sensitive matters like supporting loved ones. Feedback like yours truly highlights the value of the personal care and attention our branch teams strive to provide every day. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

EXcellent lutterworth branch.

We had a superb experience at the Lutterworth branch. Jo was professional, friendly, and extremely knowledgeable. She took the time to explain the products thoroughly, making sure we understood everything. Excellent service! Reviewed on: 8th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind review Seona. We’re delighted to hear about your experience at our Lutterworth branch, and especially pleased that Jo took the time to explain everything so thoroughly. We believe face-to-face service is incredibly important, it allows us to ensure our members feel confident and well-informed. Feedback like yours really highlights the value of that personal touch, and we truly appreciate you sharing it. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

Helpful staff and clear and simple application forms

Very clear and easy forms to complete and exceptionally helpful customer service staff; in particular Lucy Gash. Reviewed on: 7th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind feedback Gail. It’s wonderful to hear that your experience at our Coalville branch was so positive, and we’re especially pleased to hear Lucy made such a great impression. We place a high value on the service we offer in our branches, and it’s great to know that our forms were clear and easy to use. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

Explained clearly and a good understanding of products.

Upgrade of account. Explained clearly and a good understanding of products. Reviewed on: 7th October 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback following your visit to our Coalville branch. We're so pleased to hear that everything was explained clearly and that you left with a good understanding of your savings options. We believe it's incredibly important that our members feel confident and informed, and we're proud to offer face-to-face service that supports that. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

Nuneaton Branch always provide a great service.

Nuneaton Branch always provide a great service. Popped in with some queries and were really helpful and provided me with information needed. Thank you Diane and Jo Reviewed on: 7th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Rebecca! We're really glad to hear that Diane and Jo at our Nuneaton branch were able to help with your queries and provide the great service you’ve come to expect. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

Bravo Diane!

I always receive wonderful service at Nuneaton Branch! Today it was Diane who served me at the counter. She was cheery and friendly and very helpful regarding some queries I had. Well done to all the staff. Keep up the good work Nuneaton! Reviewed on: 7th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely review Carol! We're delighted to hear that Diane and the team at our Nuneaton branch provided such friendly and helpful service. We’ll be sure to pass on your kind words, Bravo indeed! If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

Lutterworth branch.

Lutterworth branch. Clear explanations of investment opportunities. Reviewed on: 6th October 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave your feedback about our Lutterworth branch. We're really pleased to hear that our team provided clear explanations around the savings opportunities we offer. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

The ladies in the Lutterworth branch are lovely and...

The ladies in the Lutterworth branch are lovely and explained everything to me really well. Also very quick and efficient. Reviewed on: 4th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback Maddy! We’re delighted to hear that the ladies at our Lutterworth branch were quick, efficient, and took the time to explain everything clearly. We really value the personal service our branches offer, and it’s great to know it made a positive difference to your experience. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again – I know our branch team will be happy to welcome you back anytime we can be of service. Response date: 6th October 2025

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