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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (1995 reviews)

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4.86

Based on 1,995 reviews, last reviewed 21st Apr 2026

513% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

So nice to speak real, friendly and helpful people I like to talk to real people and the staff I spoke to at H&R were great Reviewed on: 21st April 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1995)

Closing interest on bond paid by cheque!

I had a fixed rate bond which matured and I reinvested the capital into a new bond. Despite the fact that you pay the annual interest direct to my bank current account you only pay the closing interest by cheque. How old fashioned and inconvenient! Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with our process for the closing interest. Please be assured that we do feed comments like yours back to the relevant teams, and they are genuinely appreciated as part of our ongoing efforts to improve our services. If you’d like to help shape the future of how we do things, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thank you again for your continued support and choosing the Society for your savings. Response date: 15th October 2025

Always a pleasure

Always a pleasure very friendly helpful staff. Always clean quite accessible. I have been a customer since the 70s Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely review. It’s wonderful to hear that you’ve consistently had such a positive experience with our friendly and helpful staff, and that our branches continue to meet your needs. It’s wonderful to hear you’ve been a member since the 1970s, we’re incredibly grateful for your loyalty! If there’s ever anything more we can help with, please don’t hesitate to get in touch or pop into your local branch, we’re always happy to assist. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for being such a valued member. Response date: 15th October 2025

Very helpful and friendly with our enquiries

Very helpful and friendly with our enquiries Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words. We're really pleased to hear that our team in Lutterworth was helpful and friendly with your enquiries, that’s exactly what we’re here for, and why we continue to offer face-to-face branch services. If there's anything else we can assist you with, please don’t hesitate to get in touch or pop into the branch. We're always happy to help. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your support. Response date: 15th October 2025

The ladies at south Wigston branch are fantastic.

The ladies at south Wigston branch are fantastic. I’m always greeted by name, and treated like someone special. Very helpful with any queries, Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Stepahnie! We're delighted to hear that the team at our South Wigston branch have made you feel welcome and valued, it's exactly the kind of experience we strive to deliver every day. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks for taking the time to tells us about your experience and choosing the Society for your savings - we really appreciate it! Response date: 15th October 2025

Counter staff, Diane, in your Nuneaton branch dealt...

Counter staff, Diane, in your Nuneaton branch dealt with my business with charm and professional competence. It was most refreshing experience to deal with an engaging person rather than a computer sceen. Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to share your experience with us Warren. We're delighted to hear that Diane at our Nuneaton branch provided such a human and professional service. It’s always wonderful to hear how our team members make a real difference - especially when it comes to offering that personal, face-to-face experience. We truly value feedback like yours, as it highlights just how important our branch teams are in helping members feel supported and valued. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-pane Response date: 10th October 2025

Extremely helpful advice, very useful

Extremely helpful advice, very useful Reviewed on: 9th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your feedback, Lynn. We're really pleased to hear that the team at our Rugby branch provided helpful and useful information. It’s always great to hear how our teams are supporting members, thank you for taking the time to share this with us. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

First Class Customer Service from Jade

My wife and I visited the Castle Street branch today and we were greeted by Jade, a very charming assistant providing great customer service. Jade listened carefully to our requests and dutifully checked the required details. Finding a minor issue, Jade informed us clearly in a friendly way and helped resolve this very quickly. During our exchange Jade demonstrated her thorough product knowledge and signposted us to H&R B. Society's new app and online facilities of which we were unaware. Knowing that we can continue to easily use the H&R B Soc. has helped retain us as investors, since we expected to have to close our account if we moved away from the area and were unable to get to a branch. It was a pleasure doing business with Jade and we left feeling content and happy that our needs were fully met. If an employee of the month award exists, we would be delighted to nominate Jade for this accolade. Sincere thanks. Bill and Gillian H. Reviewed on: 9th October 2025

Reply from Hinckley & Rugby Building Society Bill and Gillian, thank you so much for taking the time to share such a thoughtful and detailed review. We truly appreciate the care that went into your feedback, it means a great deal to us. We’re absolutely delighted to hear about the first-class service you received from Jade at our Castle Street branch. It’s wonderful to know she made such a positive impression and supported you so thoroughly. We’ll make sure both Jade and her manager see your kind words, and we’ll be sharing them with the wider team too! It’s especially great to hear that Jade was able to introduce you to our app and online services. Knowing that you can continue managing your savings with us, even if you move away, is wonderful to hear. We're so pleased this helped you feel confident about staying with us. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your time, kind words and choosing the Society for your savings. Response date: 10th October 2025

Excellent service in Rugby branch

Was served in the Rugby branch by Neil. He was polite and friendly and explained what he was doing and why. Excellent customer service. Reviewed on: 9th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind feedback, Sally. It’s fantastic to hear about the excellent service you received at our Rugby branch, and we’re especially pleased Neil made such a positive impression. Hearing how our team members take the time to explain things clearly really highlights the value of the face-to-face service we’re proud to offer. Feedback like yours means a lot to us. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

Very friendly and professional staff at the Rugby br...

Very friendly and professional staff at the Rugby branch Reviewed on: 9th October 2025

Reply from Hinckley & Rugby Building Society Thanks, David! We're so pleased to hear that the team at our Rugby branch made a great impression with their friendly and professional service. We really value the face-to-face support we offer in our branches, it’s a key part of helping our members feel confident about their savings and valued. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

Nuneaton staff were very helpful with my ISA enquiry...

Nuneaton staff were very helpful with my ISA enquiry today. Thank you for answering all my questions. Reviewed on: 9th October 2025

Reply from Hinckley & Rugby Building Society Thank you for your positive feedback Diane. We're so glad the Nuneaton team were able to help with your ISA enquiry and answer all your questions. We really value the face-to-face service we offer in our branches, it’s great to hear it made a difference for you. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

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