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Diane W

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Review of the Hinckley & Rugby Building Society, Savings:

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Great local branches are vitally important

Local branches matter to local communities and are desperately important to local populations who find travel difficult or restricting! Today we opened a savings account in the Lutterworth H&R Building Society for and with my elderly father who is no longer able to pay cheques into his Lloyds Bank Account at the Lutterworth Hub as they don’t process cheques anymore. The staff at the H&R branch were wonderful on several prior occasions when we were investigating H&R savings account options and also when opening the account today. Everything was explained, and staff, especially Jo, were very helpful and reassuring. It is likely that, due to the convenience of the local branch, run by knowledgeable and helpful staff, further funds will be transferred from Lloyds to H&R for ease of access and support. Please keep local branches open….. they are vital and the only reason we opened the account. Reviewed on: 28th January 2026

Reply from Hinckley & Rugby Building Society Hi Diane. Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that your experience at our Lutterworth branch was positive and that Jo and the team were helpful and reassuring throughout the process. We’re proud to play a role in supporting our local communities and appreciate your kind words about the importance of local branches. It is also wonderful to know that our branch made accessing your father’s savings account easier. We truly appreciate your support and kind words about the value of local branches. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

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