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Carol G

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Review of the Hinckley & Rugby Building Society, Savings:

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Happy & Friendly

Was dealt with efficiently & professionally by Kacey. She explained everything in detail. She was happy & friendly & it was a pleasure dealing with her. I must say we have always had excellent service at the Castle Street Building Society & they're all such lovely people to deal with Reviewed on: 26th January 2026

Reply from Hinckley & Rugby Building Society Hi Carol. Thank you for taking the time to share such positive feedback. We’re delighted to hear that Kacey dealt with your enquiry efficiently and professionally, explaining everything clearly and in a friendly manner. It’s also lovely to know that you continue to receive excellent service from the team at our Castle Street branch. We’ll be sure to pass on your kind comments. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

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