Write a review

Go to business site

HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1378 reviews)

View other HSBC products

3.76

Based on 1,378 reviews, last reviewed 25th Apr 2026

5% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

No reward for loyalty Had an hsbc bank account for 37 years. Have a large amount of money in most of the time. I have never received a perk or any kind of incentive to stay... Read more Reviewed on: 16th April 2026

Read all reviews Write a review

About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

Review HSBC: Bank account now

Help others make smarter decisions by sharing your own experience.

Write a review

HSBC Bank account reviews (1378)

Good all rounder bank

Fantastic on-line banking and you can do face to face in the store if any problems with my accounts. Reviewed on: 12th February 2017

Annoying rules.

Had some issues as I tried to change my address in store but was told I absolutely had to do it online, did it online and it only changed my address for certain correspondence and so my new debit card got sent to my old address because I got told the wrong info and wasn't just allowed to change my address in store which would have taken two minutes. Very insecure!! Reviewed on: 12th February 2017

Friendly helpful

Any problems on my account have been dealt with swiftly 13 years Reviewed on: 12th February 2017

good customer service

I would just like to say how important and appreciated it is as a customer to have a bank with excellent personal customer service. This is something that my local HSBC branch do really well. Reviewed on: 12th February 2017

efficient service

Helpful, well informed staff, modern service, allowing choice of contact methods & account management. Reviewed on: 12th February 2017

First direct

Love first direct and been with them from nearly their start. Only gripe is that now semi retired don't have the high income to access some of their products which seems a bit mean for loyal customers Reviewed on: 12th February 2017

Disappointing

Want to change to a more moral bank Reviewed on: 11th February 2017

How to punch you when you are down.

One of the biggest banks in the country, yet when you ask for help after a difficulty few months you get a knock back, even after being a customer for over 20 years. Time to move banks. Reviewed on: 11th February 2017

step up the damn online banking a notch or 10

theyre too slow and out of date with the online stuff. its like living in the stone age when others have super sophisticated online banking. only just upgraded and its still naff. bleh Reviewed on: 11th February 2017

average

Nothing to complain about but nothing to particularly praise either! Reviewed on: 11th February 2017

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current account
from Handelsbanken 5.00 from 5 reviews
Current account
from Cater Allen 0.00 from 0 reviews
Cash account
from TSB 3.78 from 98 reviews

Want to see more from HSBC?

Stocks and shares ISA
from HSBC 4.89 from 7 reviews
Home Insurance
from HSBC 4.63 from 7 reviews
Online Bonus Saver
from HSBC 4.35 from 15 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub