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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

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3.66

Based on 1,313 reviews, last reviewed 19th Nov 2025

86% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1313)

No problems

hsbc have been professional and helpful everytime I have contacted them. Reviewed on: 8th December 2016

Extremes of good and bad

Online banking is great, but telephone contact is a nightmare Reviewed on: 6th December 2016

HSBC - Waste of Time!!

I opened an HSBC account online. They confirmed the account had been opened but after another 3 weeks I still hadn't heard anything. I went into the nearest branch, spent between 30-60 minutes there, and the guy apparently sorted everything out. However he now wasn't sure if they would still give me the £150 switching bonus which was being offered when I opened the account (and was part of the reason I opened the account to begin with). He said he would speak to the manager and get back to me - which didn't happen. Another 3 weeks later, and I have suddenly received 2 of everything: 2 cards, 2 pin codes etc. Obviously the first application has finally come through after 6 weeks. So I went back into the branch, another 30-60 minutes. The guy that helped me before is now away on holiday, and his colleagues are saying they cannot honour the £150 switching bonus. I've just decided to close both accounts (lets hope they can get that right) - really not worth the trouble - trying to deal with a bank who can't even open your account without hassle. I would not recommend HSBC at all. Reviewed on: 6th December 2016

excellent

customer service excellent after thinking of leaving for tesco bank, i am now not closing my account there as there service is horrible sticking with HSBC Reviewed on: 28th November 2016

very helpful

every time I have a problem, I am approached inside the bank and every thing is resolved very quickly Reviewed on: 22nd November 2016

Good value for money

Have an overdraft with HSBC and the interest is very reasonable. Usually is about 2-3 pound a month. Have had overdrafts with other banks where the charges are 1 a day which makes it difficult to pay off. Reviewed on: 20th November 2016

great service

i origonally went for hsbc when i was 16 becuase they had sparkly bank cards but iv since found that they are a great bank for me & the account i have. Reviewed on: 17th November 2016

HAve been with them 20 years.

I fond they are easy to use, helpful and willing to consider choices. Reviewed on: 15th November 2016

Very average

Nothing particularly noteworthy about this current account. Like all of them, interest rates are non existent, but no problems with the actual account. There is quite a good phone app that they provide, but I got locked out of it for several months when I lost my little plastic key fob. It felt way harder than it should have been to get everything up and running again. Reviewed on: 15th November 2016

OK

Online OK but delays when you try to contact by phone. Reviewed on: 15th November 2016

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