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HSBC: Bank account reviews

Name: Bank account
Rating: 3.77 (1304 reviews)

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3.69

Based on 1,304 reviews, last reviewed 24th Jul 2025

81% decrease in 5 star reviews

in the past 90 days

71% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

I feel my money is secure with HSBC with the use of... I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released. The layout is improved ... Read more Reviewed on: 5th July 2025

Latest lowest rating:

1

Totally, Seriously Unhelpful I havevan elderly housebound disabled relative who banks with HSBC. He cannot use the phone to ring out, so asked me if I could ring his bank and get ... Read more Reviewed on: 24th July 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1304)

The helpful bank

Excellent bank - lots of features available in their online banking, which makes life easier and so much simpler! There are several ways of contacting the banking staff, who are always happy to help. Reviewed on: 11th December 2016

No problems

hsbc have been professional and helpful everytime I have contacted them. Reviewed on: 8th December 2016

Extremes of good and bad

Online banking is great, but telephone contact is a nightmare Reviewed on: 6th December 2016

HSBC - Waste of Time!!

I opened an HSBC account online. They confirmed the account had been opened but after another 3 weeks I still hadn't heard anything. I went into the nearest branch, spent between 30-60 minutes there, and the guy apparently sorted everything out. However he now wasn't sure if they would still give me the £150 switching bonus which was being offered when I opened the account (and was part of the reason I opened the account to begin with). He said he would speak to the manager and get back to me - which didn't happen. Another 3 weeks later, and I have suddenly received 2 of everything: 2 cards, 2 pin codes etc. Obviously the first application has finally come through after 6 weeks. So I went back into the branch, another 30-60 minutes. The guy that helped me before is now away on holiday, and his colleagues are saying they cannot honour the £150 switching bonus. I've just decided to close both accounts (lets hope they can get that right) - really not worth the trouble - trying to deal with a bank who can't even open your account without hassle. I would not recommend HSBC at all. Reviewed on: 6th December 2016

excellent

customer service excellent after thinking of leaving for tesco bank, i am now not closing my account there as there service is horrible sticking with HSBC Reviewed on: 28th November 2016

very helpful

every time I have a problem, I am approached inside the bank and every thing is resolved very quickly Reviewed on: 22nd November 2016

Good value for money

Have an overdraft with HSBC and the interest is very reasonable. Usually is about 2-3 pound a month. Have had overdrafts with other banks where the charges are 1 a day which makes it difficult to pay off. Reviewed on: 20th November 2016

great service

i origonally went for hsbc when i was 16 becuase they had sparkly bank cards but iv since found that they are a great bank for me & the account i have. Reviewed on: 17th November 2016

HAve been with them 20 years.

I fond they are easy to use, helpful and willing to consider choices. Reviewed on: 15th November 2016

Very average

Nothing particularly noteworthy about this current account. Like all of them, interest rates are non existent, but no problems with the actual account. There is quite a good phone app that they provide, but I got locked out of it for several months when I lost my little plastic key fob. It felt way harder than it should have been to get everything up and running again. Reviewed on: 15th November 2016

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