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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

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3.66

Based on 1,313 reviews, last reviewed 19th Nov 2025

86% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1313)

No Hassle Banking

HSBC has been my bank of choice for years and I have no hassle with them at all. Great experience all round. Reviewed on: 27th December 2016

HSBC

I've had a bank account with HSBC for nearly 20 years. I find their customer service exceptional Reviewed on: 24th December 2016

Great friendly bank

Excellent customer service. easy to navigate to live chat Reviewed on: 24th December 2016

Reliable but falling behind

HSBC are not competing at the level they once were, whereas other banks have moved forward by offering incentives around cashback HSBC remains stagnant and unmoved on giving back to their customers. Reviewed on: 24th December 2016

Pretty good bank, no complaints

My experience of HSBC is generally very good. They are very hot on security and react very quickly to any unusual activity on your account. I have tried to make a payment from my phone one time in a poor signal area, they closed down my card immediately thinking it may have been stolen, and I had to wait for a new one. The only problem I have ever had with HSBC is when phoning them and trying to understand the persin on the other end. Reviewed on: 21st December 2016

Friendly staff

I was paying in cheques the other day at my local branch, and the teller asked after my husband. I thought it was really friendly and nice of him. Reviewed on: 18th December 2016

OK

I feel my money is safe but the interest rate is rubbish and I get no benefits Reviewed on: 18th December 2016

FAWLTY TOWERS OF BANKING

Applied to open a new community account, the amount of stuff they ask you for is ridiculous compared to other banks. They wouldn't accept my personal bank statement as its with First Direct which is part of hsbc! The documents i supplied kept getting rejected. Tried phoning the helpline, it's never answered even after on hold for 20-30mins at a time. Went to local branch, waste of time there as well, as the bank employee hadnt a clue kept referring to personal banking evidence and kept having to tell her it was a community account, in the end she went and got a leaflet and sat and read it to me!! really??? absolutely farscial, had to look for the hidden tv cameras as i thought it was a wind up, but sadly it was all true...#wasteoftime Reviewed on: 16th December 2016

Brilliant

Have been with HSBC for 20+ years and have never had a problem. They have called me in the past to let me know if they suspect fraudulent activity. They have always been very flexible with my overdraft limit and you can have several savings accounts so it is easy to separate your money for each purpose Reviewed on: 12th December 2016

The helpful bank

Excellent bank - lots of features available in their online banking, which makes life easier and so much simpler! There are several ways of contacting the banking staff, who are always happy to help. Reviewed on: 11th December 2016

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