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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1306 reviews)

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3.67

Based on 1,306 reviews, last reviewed 31st Jul 2025

81% decrease in 5 star reviews

in the past 90 days

43% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

I feel my money is secure with HSBC with the use of... I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released. The layout is improved ... Read more Reviewed on: 5th July 2025

Latest lowest rating:

1

DO NOT DEAL WITH THESE PEOPLE. DO NOT DEAL WITH THESE PEOPLE. Absolutely USELESS the lot of them. Complete TIME WASTERS. I had a HSBC creditcard i paid off about 15/20 years ago, ap... Read more Reviewed on: 31st July 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1306)

Brilliant current account

I have had my current account with HSBC since I was 11 years old. The customer service team have always been extremely helpful when I have a query, and the savings account I opened with them last year offered a good rate of interest. Reviewed on: 2nd January 2017

Loyalty not important

I had my HSBC current account for over 21 years and during her time took out loans and stayed in credit 99% of the time. Basically I think I was quite a good customer of the bank and I even introduce them to my wife so that she could open her account with them. However this year I decided to shop around and see if I could get a slightly more favourable deal. Co-op were offering £150 to switch so I went to my bank and asked them if they would match that. They weren't interested even though they were offering £200 to new customers. I ended up having quite a long chat with somebody at HSBC customer services about the unfairness of offering financial incentives to new customers but not being prepared to do anything for existing customers of 21 years standing. In the end it seems that loyalty has no value any more, and I will probably switch from Bank to bank in the future as long as they are incentivising me to change. I think this is a shame as I would rather have continued a long-standing relationship with a bank but in the end Money Talks. Reviewed on: 2nd January 2017

TRUSTED, RELIABLE AND HELPFUL BANK

I wanted to compare my mortgage with what HSBC was offering. Adviser was very helpful, adviser did not pressurized me and offered a very clear and detailed explanation of their products. When I told her how many years I the mortgage for she tailored it according to my request. I did transferred the mortgage with them in the end as they offered the best. deal. Reviewed on: 28th December 2016

No Hassle Banking

HSBC has been my bank of choice for years and I have no hassle with them at all. Great experience all round. Reviewed on: 27th December 2016

HSBC

I've had a bank account with HSBC for nearly 20 years. I find their customer service exceptional Reviewed on: 24th December 2016

Great friendly bank

Excellent customer service. easy to navigate to live chat Reviewed on: 24th December 2016

Reliable but falling behind

HSBC are not competing at the level they once were, whereas other banks have moved forward by offering incentives around cashback HSBC remains stagnant and unmoved on giving back to their customers. Reviewed on: 24th December 2016

Pretty good bank, no complaints

My experience of HSBC is generally very good. They are very hot on security and react very quickly to any unusual activity on your account. I have tried to make a payment from my phone one time in a poor signal area, they closed down my card immediately thinking it may have been stolen, and I had to wait for a new one. The only problem I have ever had with HSBC is when phoning them and trying to understand the persin on the other end. Reviewed on: 21st December 2016

Friendly staff

I was paying in cheques the other day at my local branch, and the teller asked after my husband. I thought it was really friendly and nice of him. Reviewed on: 18th December 2016

OK

I feel my money is safe but the interest rate is rubbish and I get no benefits Reviewed on: 18th December 2016

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