Write a review

Go to business site

HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

View other HSBC products

3.65

Based on 1,313 reviews, last reviewed 19th Nov 2025

86% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

Read all reviews Write a review

About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

Review HSBC: Bank account now

Help others make smarter decisions by sharing your own experience.

Write a review

HSBC Bank account reviews (1313)

Too many high charges

There have been a few occasions over the years that I've gone into overdraft because of various things and the fact that they charge for every day is ridiculous I think... I know they have caps on this but still too high Reviewed on: 6th February 2017

Quick and Response Customer Service with Flexible Overdraft

A very customer friendly bank. Great online feature to ask questions without needing to go through a call centre. Very flexible on overdrafts. My online gripe is the upselling at the end of calls but then I just quickly end the conversation. Reviewed on: 4th February 2017

Advantage Account Amazing

Great service, love having access to preferential rate savings. I have been with HSBC for 10 years and wouldn't change it! Reviewed on: 4th February 2017

Not very customer focused

Not very customer focused. When ringing up about something feel I am just a number Reviewed on: 3rd February 2017

Always excellent service

I have banked with the HSBC for a long time and am anyways impressed with their customer service be that face to face or in the phone. The Internet banking is really easy to navigate and use. When I had fraud committed on my account they made me aware and managed the situation really well. Reviewed on: 3rd February 2017

Local Branch Closures

HSBC has closed my local branch and split it's customers between the two next nearest branches, there was no consultation to see which of the two branches suited the customer best. It is difficult to park in the town I have been allocated so now after been a customer for over 30 years I am looking to leave as I do not feel my custom is of any value to HSBC. Reviewed on: 3rd February 2017

A customer for 17 years

HSBC have excellent online banking and live chat help, who have saved me having to call up to answer any questions I have had. I'm a long term customer and won't be switching anytime soon. Reviewed on: 3rd February 2017

Worlds Global Bank

Not really anything negative to say, it's nice travelling round the world and there's always an HSBC nearby. Reviewed on: 2nd February 2017

Great bank but need to update App

HSBC is a great bank to be with but their App needs to be updated as you can't transfer money in it like my friends can with their Apps from other banks. Reviewed on: 1st February 2017

Always friendly

Always friendly in person and phone, and helpful when changing overdraft and private details. Reviewed on: 1st February 2017

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

FlexAccount
from Nationwide 4.41 from 933 reviews
Current account
from Citibank 2.71 from 10 reviews
Student Account
from NatWest 4.27 from 89 reviews

Want to see more from HSBC?

Stocks and shares ISA
from HSBC 4.78 from 6 reviews
Home Insurance
from HSBC 4.46 from 7 reviews
Regular Saver
from HSBC 4.42 from 25 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub