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HSBC: Bank account reviews

Name: Bank account
Rating: 3.93 (1392 reviews)

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3.93

Based on 1,392 reviews, last reviewed 4th Sep 2026

44% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1392)

Hsbc advance current account

The biggest benefit I feel is the customer service I receive when using telephone banking for queries, seem to get through very quickly and issues always resolved efficiently with excellent customer service Reviewed on: 6th November 2017

Great Day to Day Banking

Excellent online services although can be a little robotic to deal with over the phone. All in all, I would definitely recommend. Reviewed on: 6th November 2017

Reliable

My HSBC bank account is fee free and easy to use. I pay all my direct debits from this account every month and have always had friendly staff assistance when needed. Reviewed on: 6th November 2017

OK

Need more staff within branches to deal with queues Reviewed on: 6th November 2017

Online banking needs to be modernised

I have been with HSBC since I was 7 years old. I keep my current account because its the one I have memorised over the years! In terms of internet banking, they are lagging behind - the app is outdated and clunky to use. Fingerprint log in would be a good start HSBC - come on! Reviewed on: 5th November 2017

easy to use

online interface is very easy to use and navigate. Reviewed on: 26th October 2017

The decline of HSBC and banks in general

As the Midland Bank, HSBC were really good. Even as HSBC they used to be good, but gradually all the local branches closed down and they became totally impersonal. This has happened to nearly all banks - eventually I suppose, almost all banking will be done online. Though this has some obvious advantages, the personal experience will be virtually zero. Reviewed on: 4th October 2017

Not too shabby

Overpriced but you pay for what you get Reviewed on: 11th September 2017

Nice and Simple

Basic bank account is good and online banking is simple and easy to use. No fee for account, no interest...I have no experience of overdraft so no idea about this side of the account. Lots of branches with, in my experience, helpful staff and plenty of ATMs. Reviewed on: 6th September 2017

Good online banking

Fast service over the phone & good mobile app Reviewed on: 23rd August 2017

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