Write a review

HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1306 reviews)

View other HSBC products

3.67

Based on 1,306 reviews, last reviewed 31st Jul 2025

81% decrease in 5 star reviews

in the past 90 days

43% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

I feel my money is secure with HSBC with the use of... I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released. The layout is improved ... Read more Reviewed on: 5th July 2025

Latest lowest rating:

1

DO NOT DEAL WITH THESE PEOPLE. DO NOT DEAL WITH THESE PEOPLE. Absolutely USELESS the lot of them. Complete TIME WASTERS. I had a HSBC creditcard i paid off about 15/20 years ago, ap... Read more Reviewed on: 31st July 2025

Read all reviews Write a review

About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

Review HSBC: Bank account now

Help others make smarter decisions by sharing your own experience.

Write a review

HSBC Bank account reviews (1306)

Worlds Global Bank

Not really anything negative to say, it's nice travelling round the world and there's always an HSBC nearby. Reviewed on: 2nd February 2017

Great bank but need to update App

HSBC is a great bank to be with but their App needs to be updated as you can't transfer money in it like my friends can with their Apps from other banks. Reviewed on: 1st February 2017

Always friendly

Always friendly in person and phone, and helpful when changing overdraft and private details. Reviewed on: 1st February 2017

A loyal customer for over 15 years but all I got was grief!

I stayed with HSBC purely as I didn't know how easy it was to switch and my parents had been customers for what seems like forever. I'm so glad I switched. Looking back I had poor rates of interest, poor communication and poor customer service from both telephone support and in branch help. Reviewed on: 20th January 2017

HSBC hard to beat!

I have banked with HSBC for 11 years and I personally find them hard to beat. Excellent customer service care which makes you feel valued. I have never had any issues with them throughout my varied financial situations. Reviewed on: 19th January 2017

Terrible un-ethical investments and Poor interest rates

I set up and ISA with HSBC a year ago. I have since received a letter almost every month telling me the interest rates have dropped again. To the point where I may as well not have an ISA at all. I have also just found out HSBC is funding palm oil companies who are destroying rainforest in Indonesia. Forest destruction causes fires which are linked to thousands of deaths & help push orangutans closer to extinction. This is something I am extremely against! Time for me to find a new bank! Reviewed on: 19th January 2017

Great service

Really helpful service, every time I contact them with a query they are always extremely friendly and very helpful. Reviewed on: 16th January 2017

ABSOLUTELY AWFUL

the security to get into your bank is absolutely appauling! you have to have 3 password, 5 security questions, a memorable name, a security code and then you need to download the app to generate a random code ontop - this happens EVERY TIME YOU TRY TO LOG IN!!!!!!!! i've been locked out several times for forgetting one of these million codes and each time you have to wait in a que on the phone for 1 hour, to be connected with an idian who you cant even understand and is useless at his job!!! the next time i manage to actually get into my bank to withdraw money, i am closing it as soon as! worst bank i've ever been with! do not go with them! Reviewed on: 10th January 2017

happy with bank

happy with bank happy with bank happy with bank happy with bank Reviewed on: 9th January 2017

Never had any real issues with HSBC

I'm happy with HSBC customer service and using their mobile app, which is convenient for quickly checking my balance and transferring money is straight forward. If I ever need to get any help with setting anything up, I've always received quick and professional customer service. Reviewed on: 5th January 2017

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current Accounts
from London Community Credit Union 1.00 from 3 reviews
Plutus Account
from Plutus 0.00 from 0 reviews
Debit Card (discontinued)
from Fineco Bank (inactive company) 0.00 from 0 reviews

Want to see more from HSBC?

Stocks and shares ISA
from HSBC 4.70 from 6 reviews
Regular Saver
from HSBC 4.43 from 25 reviews
Business Insurance
from HSBC 4.33 from 3 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub