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HSBC: Bank account reviews

Name: Bank account
Rating: 3.77 (1301 reviews)

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3.69

Based on 1,301 reviews, last reviewed 15th Jun 2025

30% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

great HSBC app Never had issues while using HSBC bank accounts. App is easy to use and use it for most activities. Reviewed on: 15th June 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 22nd April 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1301)

Advantage Account Amazing

Great service, love having access to preferential rate savings. I have been with HSBC for 10 years and wouldn't change it! Reviewed on: 4th February 2017

Not very customer focused

Not very customer focused. When ringing up about something feel I am just a number Reviewed on: 3rd February 2017

Always excellent service

I have banked with the HSBC for a long time and am anyways impressed with their customer service be that face to face or in the phone. The Internet banking is really easy to navigate and use. When I had fraud committed on my account they made me aware and managed the situation really well. Reviewed on: 3rd February 2017

Local Branch Closures

HSBC has closed my local branch and split it's customers between the two next nearest branches, there was no consultation to see which of the two branches suited the customer best. It is difficult to park in the town I have been allocated so now after been a customer for over 30 years I am looking to leave as I do not feel my custom is of any value to HSBC. Reviewed on: 3rd February 2017

A customer for 17 years

HSBC have excellent online banking and live chat help, who have saved me having to call up to answer any questions I have had. I'm a long term customer and won't be switching anytime soon. Reviewed on: 3rd February 2017

Worlds Global Bank

Not really anything negative to say, it's nice travelling round the world and there's always an HSBC nearby. Reviewed on: 2nd February 2017

Great bank but need to update App

HSBC is a great bank to be with but their App needs to be updated as you can't transfer money in it like my friends can with their Apps from other banks. Reviewed on: 1st February 2017

Always friendly

Always friendly in person and phone, and helpful when changing overdraft and private details. Reviewed on: 1st February 2017

A loyal customer for over 15 years but all I got was grief!

I stayed with HSBC purely as I didn't know how easy it was to switch and my parents had been customers for what seems like forever. I'm so glad I switched. Looking back I had poor rates of interest, poor communication and poor customer service from both telephone support and in branch help. Reviewed on: 20th January 2017

HSBC hard to beat!

I have banked with HSBC for 11 years and I personally find them hard to beat. Excellent customer service care which makes you feel valued. I have never had any issues with them throughout my varied financial situations. Reviewed on: 19th January 2017

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