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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

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3.65

Based on 1,313 reviews, last reviewed 19th Nov 2025

86% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1313)

great app

it has a great online site and app that is so easy to use compared to other sites i have used. Reviewed on: 10th February 2017

Poor customer service

Rude and unhelpful. The worst customer service of any of the banks I've been with. Reviewed on: 10th February 2017

Great Bank, Never Problems

Never had a problem, always helpful and friendly! Reviewed on: 9th February 2017

Dreadful bank, avoid

They were so unhelpful when I got made redundant during the financial crisis. I was over my overdraft limit and they wouldn't freeze the charges, so u had no possible way of getting. Back within my overdraft. Reviewed on: 9th February 2017

Not as good

Less branches open nowadays and their mobile app isn't as good as other banks around Reviewed on: 8th February 2017

Great all round bank

During my ten years with HSBC I have found the services that HSBC offer to be excellent. I recently experienced a cheque going missing in the system, this was dealt with efficiently and contact with staff was easily accessible and very professional. Reviewed on: 8th February 2017

Indian call centers!

When ringing HSBC it is very frustrating to be put through to a call center in India. I feel there would be a better connection with customers if the centers were based in the UK. Reviewed on: 8th February 2017

Absolutely useless incompetent bunch of idiots to deal with

They haven't got a clue what they offer, or how they offer it. I called them after having technical issues when trying to open a savings account online and was rudely told that you can't open them online. I had to explain two times that their website clearly has the option of opening it online and was then told maybe it does, but said if you have issues you'll have to come into a branch - what is the point of online banking?? Reviewed on: 7th February 2017

A good reliable company

My card stopped working and I went into my local HSBC bank. They quickly sorted out sending me a new card and it arrived pretty quickly Reviewed on: 7th February 2017

penalising people on low incomes.

HSBC are the scum of the earth, over draft charges for being 3p overdrawn, branches shutting down so they can save money, utter cowboys. Reviewed on: 7th February 2017

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