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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1306 reviews)

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3.67

Based on 1,306 reviews, last reviewed 31st Jul 2025

65% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

I feel my money is secure with HSBC with the use of... I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released. The layout is improved ... Read more Reviewed on: 5th July 2025

Latest lowest rating:

1

DO NOT DEAL WITH THESE PEOPLE. DO NOT DEAL WITH THESE PEOPLE. Absolutely USELESS the lot of them. Complete TIME WASTERS. I had a HSBC creditcard i paid off about 15/20 years ago, ap... Read more Reviewed on: 31st July 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1306)

Hard to get anything sorted

I've been in to get statements sent out to me which they didn't put through so held up my house move by another two weeks. Got asked if i wanted to upgrade accounts for free, agreed to it, it never got put through. Went in on another occasion to complain and get the account upgraded same happened again. Reviewed on: 10th February 2017

Unethical

Still completely unethical and involved with wildlife destroying palm-oil. SHAME ON YOU HSBC. Reviewed on: 10th February 2017

Easy Banking and free stmts

Day to day business with Bank is very simple and good experience all the time. Reviewed on: 10th February 2017

great app

it has a great online site and app that is so easy to use compared to other sites i have used. Reviewed on: 10th February 2017

Poor customer service

Rude and unhelpful. The worst customer service of any of the banks I've been with. Reviewed on: 10th February 2017

Great Bank, Never Problems

Never had a problem, always helpful and friendly! Reviewed on: 9th February 2017

Dreadful bank, avoid

They were so unhelpful when I got made redundant during the financial crisis. I was over my overdraft limit and they wouldn't freeze the charges, so u had no possible way of getting. Back within my overdraft. Reviewed on: 9th February 2017

Not as good

Less branches open nowadays and their mobile app isn't as good as other banks around Reviewed on: 8th February 2017

Great all round bank

During my ten years with HSBC I have found the services that HSBC offer to be excellent. I recently experienced a cheque going missing in the system, this was dealt with efficiently and contact with staff was easily accessible and very professional. Reviewed on: 8th February 2017

Indian call centers!

When ringing HSBC it is very frustrating to be put through to a call center in India. I feel there would be a better connection with customers if the centers were based in the UK. Reviewed on: 8th February 2017

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