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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

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3.65

Based on 1,313 reviews, last reviewed 19th Nov 2025

86% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1313)

First direct

Love first direct and been with them from nearly their start. Only gripe is that now semi retired don't have the high income to access some of their products which seems a bit mean for loyal customers Reviewed on: 12th February 2017

Disappointing

Want to change to a more moral bank Reviewed on: 11th February 2017

How to punch you when you are down.

One of the biggest banks in the country, yet when you ask for help after a difficulty few months you get a knock back, even after being a customer for over 20 years. Time to move banks. Reviewed on: 11th February 2017

step up the damn online banking a notch or 10

theyre too slow and out of date with the online stuff. its like living in the stone age when others have super sophisticated online banking. only just upgraded and its still naff. bleh Reviewed on: 11th February 2017

average

Nothing to complain about but nothing to particularly praise either! Reviewed on: 11th February 2017

Excellent bank

I have been with HSBC since I was a child and their service is top notch. Whether I've just had general enquiries or needed to change my account type, they have always been extremely helpful Reviewed on: 11th February 2017

No issues

No bad things to say does what it says on the tin and always been great whatever we need and they don't bug you Reviewed on: 11th February 2017

Hard to get anything sorted

I've been in to get statements sent out to me which they didn't put through so held up my house move by another two weeks. Got asked if i wanted to upgrade accounts for free, agreed to it, it never got put through. Went in on another occasion to complain and get the account upgraded same happened again. Reviewed on: 10th February 2017

Unethical

Still completely unethical and involved with wildlife destroying palm-oil. SHAME ON YOU HSBC. Reviewed on: 10th February 2017

Easy Banking and free stmts

Day to day business with Bank is very simple and good experience all the time. Reviewed on: 10th February 2017

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