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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1378 reviews)

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3.76

Based on 1,378 reviews, last reviewed 25th Apr 2026

5% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

No reward for loyalty Had an hsbc bank account for 37 years. Have a large amount of money in most of the time. I have never received a perk or any kind of incentive to stay... Read more Reviewed on: 16th April 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1378)

Excellent bank

I have been with HSBC since I was a child and their service is top notch. Whether I've just had general enquiries or needed to change my account type, they have always been extremely helpful Reviewed on: 11th February 2017

No issues

No bad things to say does what it says on the tin and always been great whatever we need and they don't bug you Reviewed on: 11th February 2017

Hard to get anything sorted

I've been in to get statements sent out to me which they didn't put through so held up my house move by another two weeks. Got asked if i wanted to upgrade accounts for free, agreed to it, it never got put through. Went in on another occasion to complain and get the account upgraded same happened again. Reviewed on: 10th February 2017

Unethical

Still completely unethical and involved with wildlife destroying palm-oil. SHAME ON YOU HSBC. Reviewed on: 10th February 2017

Easy Banking and free stmts

Day to day business with Bank is very simple and good experience all the time. Reviewed on: 10th February 2017

great app

it has a great online site and app that is so easy to use compared to other sites i have used. Reviewed on: 10th February 2017

Poor customer service

Rude and unhelpful. The worst customer service of any of the banks I've been with. Reviewed on: 10th February 2017

Great Bank, Never Problems

Never had a problem, always helpful and friendly! Reviewed on: 9th February 2017

Dreadful bank, avoid

They were so unhelpful when I got made redundant during the financial crisis. I was over my overdraft limit and they wouldn't freeze the charges, so u had no possible way of getting. Back within my overdraft. Reviewed on: 9th February 2017

Not as good

Less branches open nowadays and their mobile app isn't as good as other banks around Reviewed on: 8th February 2017

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