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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

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3.66

Based on 1,313 reviews, last reviewed 19th Nov 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1313)

Refuse to follow instructions

After more than 30 years of trouble free banking I now find myself forced to look elsewhere. 7 months ago we received notification that we were to be 'upgraded' to an Advance account, and a list of the 'benefits' of this. Having reviewed the 'benefits' we concluded that the Advance account did not suit our requirements. I visited the local branch and agreed that this 'upgrade' would not take place. It was upgraded anyway. 2 further visits to the branch finally got it switched back. A month ago, we received notification that the account was to be 'upgraded' again. A further visit to the branch, this time somewhat less friendly, resulted in an assurance that the matter would be dealt with.. This morning the new Advance debit cards arrived......... Goodbye HSBC, not wasting any more time on this matter. Reviewed on: 8th July 2016

Helpful

Popped in to pay in a cheque and asked ad advosor in the branch for some advice. She was really helpful and advised me about the best way to minimise the risk of fraud and cheapest way to transfer money between accounts and earn some interest while still having instant access should I need it Reviewed on: 29th June 2016

customer service

I recently had a small problem with my current account and tried to contact hsbc to resolve this over the phone. I rang three times , was left on hold for 30 minutes each time. left messages for someone to contact me.Three weeks later no one has been in touch. I am now trying to contact them via e-mail but so far have just got automated answers. I think it will be easier to change banks Reviewed on: 28th June 2016

No problems

You won't get any huge rates of interest but the service is good and the online banking system is excellent. They seem to keep a close eye on accounts for fraudulent activity and the branch staff are friendly and helpful. Reviewed on: 28th June 2016

Best bank account

Great customer service always contacts you about your account any fraud etc Reviewed on: 26th June 2016

Friendly staff, loyal and trusting

I only hold a bank account with HSBC -which has now been for 12 years! Friendly staff, very loyal, keeps your money safe! Reviewed on: 24th June 2016

great customer service 24/7

great company competitive rates always willing to help Reviewed on: 23rd June 2016

Easy to change details

I went into the branch to change my name after I got married. They let me know what documents I would need, and it was all done quickly and easily. Reviewed on: 23rd June 2016

Awful

awful bank to deal with. Customer service is awful and you cannot speak to anyone english. Also expensive bank charges and I just find them really useless Reviewed on: 22nd June 2016

Averagw

Average day to day banking experience Reviewed on: 20th June 2016

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