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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1306 reviews)

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3.67

Based on 1,306 reviews, last reviewed 31st Jul 2025

81% decrease in 5 star reviews

in the past 90 days

43% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

I feel my money is secure with HSBC with the use of... I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released. The layout is improved ... Read more Reviewed on: 5th July 2025

Latest lowest rating:

1

DO NOT DEAL WITH THESE PEOPLE. DO NOT DEAL WITH THESE PEOPLE. Absolutely USELESS the lot of them. Complete TIME WASTERS. I had a HSBC creditcard i paid off about 15/20 years ago, ap... Read more Reviewed on: 31st July 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1306)

Easy to change details

I went into the branch to change my name after I got married. They let me know what documents I would need, and it was all done quickly and easily. Reviewed on: 23rd June 2016

Awful

awful bank to deal with. Customer service is awful and you cannot speak to anyone english. Also expensive bank charges and I just find them really useless Reviewed on: 22nd June 2016

Averagw

Average day to day banking experience Reviewed on: 20th June 2016

Friendly

I always do my banking in the branch and the staff are always helpful and can't do enough for you. Reviewed on: 20th June 2016

Difficult and unfriendly.

I've found HSBC's online banking a nuisance to use, and I hate telephone banking. I feel like I have to run a gauntlet of unnecessary passwords and processes just to access my own money. I've also changed my name, and HSBC has refused to help me until I make an appointment with a local branch. I'm considering moving to a new bank. Reviewed on: 19th June 2016

Bardzo poleca

Ok ok okbok ok wery good ok ok ok ok Reviewed on: 17th June 2016

HSBC is not good

Is bad services, not good choice, night interest Reviewed on: 24th May 2016

Very good customer service

I had great customer service at HSBC until I opened a new bank account with Santander and they stopped caring for me as a customer even though I didn't want to leave them. Reviewed on: 23rd May 2016

not good!

as a 17 year old i kept getting put into minus money, then as soon as i paid it in the black, they took a fee and put me in red again this went on for months until i closed the account down never to go back! Reviewed on: 19th May 2016

Needs some work doing

It's very much "computer says yes / no" with HSBC. No personal touches at all sadly Reviewed on: 4th May 2016

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