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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1263 reviews)

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3.67

Based on 1,263 reviews, last reviewed 6th Mar 2025

500% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Friendly staff helped my teen set up bank account After running into problems trying to set my under-18 year old up with an HSBC My Money account online, we visited the Derby branch. The member of sta... Read more Reviewed on: 6th March 2025

Latest lowest rating:

2

Easy to use. Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1263)

Review of the HSBC, Bank Account:

Shocking

Used telephone banking to change my address as I have moved. The person I spoke to was not at all clear and spoke very quietly I asked them if they would talk louder but throughout the call they spoke very quietly. They told me after about half an hour that I had not passed the security questions and that the account was locked and I would have to go into a branch of the bank to rectify. The only branch in Northampton is in the town center is closed until 19th December?? My personal account details are being sent to the old address where all the occupants will now have access to my account?? Reviewed on: 25th November 2022

Competent and safe

The bank is welcoming and very attentive to your needs Reviewed on: 16th March 2023

Not responsive for calls

Not the best bank. Would not use it if there is choice Reviewed on: 16th March 2023

HSBC Premier current account

It is okay--but not easy to open. customer care is not easy to get a response to--if one sends a secure message the response if often--phone in. The card costs more to use overseas than digital only banks. Reviewed on: 16th March 2023

Not very user friendly

I have banked with HSBC for decades. It is extremely difficult to speak to customer services. The chat is very limited in topics and even after requesting a call back it didn't happen. Reviewed on: 16th March 2023

Excellent service !

Excellent service provided by this Bank, App/website is very secure as well as easy to navigate and very happy to investment accounts as well. Reviewed on: 16th March 2023

Amazing

This bank is amazing. I really love it and is have referred several friends. Reviewed on: 16th March 2023

Worst Bank in the UK

Old fashioned products, web UX and App. Nothing customer centric and too slow to move or innovate Reviewed on: 16th March 2023

No customer service India based unable to under over telephone

Customer service very long waiting times India based do not understand problems poor understanding of English Reviewed on: 16th March 2023

Inefficient bank

HSBC are inefficient in every aspect, I've maintained an account as its a graduate account with free overdraft. Phone broke and trying to sort on new one was an absolute nightmare, calling them you wait for hours too! Rubbish! Reviewed on: 16th March 2023

No branches

Have used them for many years but now moving away as all nearby branches have closed Reviewed on: 16th March 2023

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