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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1232 reviews)

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3.61

Based on 1,232 reviews, last reviewed 5th Feb 2025

43% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

24%

11%

16%

Latest highest rating:

5

Easy to use, always helpful Easy to use, always helpful. Really appreciate their app. Reviewed on: 5th February 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 15th January 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1232)

Review of the HSBC, Bank Account:

Absolutely Horrendous Treatment of a Loyal Customer!

I have been an HSBC customer for several years, with both a mortgage and credit card. I have never missed a payment to HSBC or any lender, and my credit rating is excellent (AAA). Despite this, I am still waiting for a decision on my remortgage application, which is now jeopardising my upcoming house move scheduled for the end of the month. The application was submitted at the start of December, and while I acknowledge my situation is slightly more complex (I recently changed jobs and have a limited company employing my wife), I have provided all requested documents, including employment details, bank statements, and proof of earnings. Some of the requests felt excessive, bordering on an invasion of privacy, but I complied fully. My frustration lies not with the due diligence process, but with the complete lack of communication or progress. Despite countless follow-ups, I am still in the dark, with no decision or timeline in sight. Even a decline would be preferable at this point, as it would allow me to explore other lenders. Instead, I am stuck in limbo, with my property purchase now at serious risk. This treatment of loyal customers is unacceptable, and I would strongly advise anyone considering HSBC for their mortgage needs to think twice. Reviewed on: 14th January 2025

great service as always.

great service as always. Always supports me when i need it. Easy to transfer between accounts an i would recommend to everyone Reviewed on: 21st May 2024

Do NOT use HSBC!

Do NOT use HSBC! I have been trying to access my the money in my account for 2 years! I got the Australian banking watchdog AFCA involved & STILL can´t get my money! They seem to be getting hacked as they keep having the wrong phone number listed for me despite me having to change it. Their website fails half the time too! Reviewed on: 18th May 2024

Impossible to withdraw cash over the counter

If you are thinking of opening an HSBC… If you are thinking of opening an HSBC Advance Bank account or transferring from another bank, I highly recommend changing your decision. If you deposit your money you won’t be able to withdraw it back in cash. I visited two different branches yesterday and today and was declined to withdraw a small amount of cash over the counter. I was asked to provide official documents in order to get my money back. I had to listen an hour of lecture as they are only doing it to protect myself. I'm now considering to close the account after 23 years of having it. But there is also a problem/ they don't have any cash in their vaults to give me. I will also need to book an appointment with the area manager if I decide to close the account. Doesn't HSBC have a reputation as the most non-compliant AML bank in the world? Reviewed on: 14th May 2024

Good value for money, excellent customer services

Good value for money, excellent customer services Reviewed on: 11th May 2024

Great app and customer service, easy to contact and...

Great app and customer service, easy to contact and feel protected against fraud Reviewed on: 7th May 2024

They closed my account without giving me any reason,...

They closed my account without giving me any reason, didn't even give me time to switch my account to other banks. Left me with no money for a few days. Couldn't pay my direct debits which effects my credit score. Worse Bank ever. They are fraudsters not a bank. They think that they are above the law. Reviewed on: 26th April 2024

Good overall account the online banking application...

Good overall account the online banking application could improve Reviewed on: 17th April 2024

Easy to deal with and the prices are excellent compa...

Easy to deal with and the prices are excellent compared to other banks. It is wonderful Reviewed on: 17th April 2024

Great products and reliable bank

Great products and reliable bank Reviewed on: 16th April 2024

safe , good job is confident and good for...

safe , good job is confident and good for investiment Reviewed on: 15th April 2024

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