Write a review

HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1227 reviews)

View other HSBC products

3.61

Based on 1,227 reviews, last reviewed 20th Dec 2024

50% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

Personal Customer Service Experience I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024

Latest lowest rating:

1

Worst banking experienced in have ever had Basic thing like doing a transfer they are unable to do in promised time. They still use fax technology in order to do telegraphic transfers. Staff ha... Read more Reviewed on: 20th December 2024

Read all reviews See your review

About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1227)

Review of the HSBC, Bank Account:

Switching was painful

I decided to take HSBC up on their switching offer, however it was a painful process from start to finish. Very little communication, when I rang up to find out where my bank card was - I was told that one was never ordered. This was for my current account, not sure how I was meant to use it without a card? Telephone banking was a slow process, on hold for up to half hour at a time before getting through to a representative that didn't seem to understand the offer. Overall, although the switch went through, I have not been impressed with HSBC's service. Reviewed on: 28th March 2016

Worst banking experienced in have ever had

Basic thing like doing a transfer they are unable to do in promised time. They still use fax technology in order to do telegraphic transfers. Staff have no idea how long it takes and you get different information from every person and department you talk to. Compounded by the fact they are being sued by ASIC for failing their obligations many times, I would recommend staying away from this bank Reviewed on: 20th December 2024

Personal Customer Service Experience

I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024

Great experience at Hayes Town Branch

I had such a great service with hand bank in Hayes town.Great service was given by Miss Jatinder .She was very helpful and extended great help. Reviewed on: 29th November 2024

Good everyday bank account.

Good everyday bank account. No issues. Would recommend, Reviewed on: 28th November 2024

Basic things not up to standard

HSBC was the only bank which accepted me when i first came to UK so i felt obliged to show them some loyalty for a few years. After 5 years i decided to take my business somewhere else. Their joint account offered 2% interest while other banks were offering 4%. Transferring money to my stocks and shares ISA was always a problem as sometimes i had to repeat the process because something crashed mid way. I did not have the same issue with Monzo. My wife had a very hard time transferring euros to her mom's account with HSBC but with Revolut it was a breeze Reviewed on: 28th November 2024

My son is a student and has an a with HSBC.

My son is a student and has an account with HSBC. He has been waiting for a replacement debit card since September, now 3 months. They keep saying it has been sent but it never arrives. We have gone so far as to send him things through the post to make sure the postal system works and they arrived next day. What a terrible way to treat a young student away from home for the first time. He has spoken to several staff but they just don’t care. Luckily he has friends who can give him cash but it really restricts his activities. Shame on you Reviewed on: 27th November 2024

The app is mediocre at best.

The app is mediocre at best. If you value having a branch you can walk up to, HSBC may be for you. If you qualify for their Premier account, the travel insurance is worth it. Otherwise, there are much better alternatives on the market. Reviewed on: 25th November 2024

How nice of you to lie to someone with mental health.

How nice of you to lie to someone with mental health. Are you trying to kill customers and steal there money? Is it a habit of taking peoples mental health as a joke? 100% on ignoring health conditions and 100% on lying to customers Reviewed on: 20th November 2024

One of worst bank, try opening bank account online 2...

One of worst bank, try opening bank account online 20june, got declined, open account with another bank, other bank after opening ACC contacted after 1 month we will be cancelling the account as cifas marker issued by HSBC. Upon enquiring to cifas , they issued letter and advised. I should contact HSBC. Contacted HSBC, they accepted the mistake and open the account and reassured cifas marker will be removed. I was issued with HSBC card and banking services. Then end of 23 Oct, I was using ATM machine and HSBC card was retained and all online banking services blocked. Contacted the customer service and advised to visit branch for further information. Visited the branch and they advised my account has been closed after reviewed. HSBC not connected, I had to attend branch to get information. I will advise everyone not to apply for bank account with HSBC. I am retired pensioner and left with no access to my money and banking services. Reviewed on: 28th October 2024

Good service and customer service is efficient

Good service and customer service is efficient Reviewed on: 11th October 2024

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

HSBC has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub