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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.33 (213 reviews)

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2.12

Based on 213 reviews, last reviewed 14th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Nervous Breakdown with HSBC For over 50 years, I placed my trust in HSBC (formerly Midland Bank), holding four accounts with them. But in the past two years, that trust has been ... Read more Reviewed on: 14th February 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (213)

Review of the HSBC, Business Banking:

Nervous Breakdown with HSBC

For over 50 years, I placed my trust in HSBC (formerly Midland Bank), holding four accounts with them. But in the past two years, that trust has been shattered. The frustration and struggle I have endured with their customer service have been nothing short of exhausting. For the past month, I have been trying—without success—to complete the FATCA process. Each time the form is rejected, yet no one is willing to guide my accountant on how to correct it. It feels like shouting into a void, with no real support or solutions. To make matters worse, I attempted to apply for a business loan, only to find that my only option was an impersonal online form—one that was promptly rejected, with no clarity on how to proceed. I am now desperately searching for a bank that genuinely values its customers and provides in-person assistance when needed. If you care about your time, sanity, and financial well-being, I strongly advise avoiding HSBC—unless you’re willing to endure endless frustration and disappointment. Reviewed on: 14th February 2025

SHOCKING!!!!

Discusting customer service on the phone, RUDE, have no mannars and they are spitefull!!!! their attitude absolutely reeks!!! Reviewed on: 21st November 2016

Good service in Newcastle branch

I was told I needed to go into branch to get a letter required by our investors. I was met promptly and my request was dealt with within 10 min. Knocked off a star, as would have been easier for them to email or mail me this letter! Reviewed on: 28th September 2016

ABSOLUTELY DISGUSTING THEIVS

TERRIBLE CUSTOMER SERVICE, CHARGING FOR ACCOUNT, THEN ADD ON EXTRA CHARGES AS AND WHEN THEY SEE FIT, WAIT FOR A LONG TIME FOR CALL TO BE ANSWERED, THEN THEY DON'T HAVE A CLUE WHATS GOING ON WITH MY ACCOUNT, CHEQUES NOT BEING GRACED WHEN THERE IS MORE THAN ENOUGH MONEY IN ACCOUNT, BILLS NOT BEING PAID WHEN SUFFICIENT FUNDS, THEN AGAIN FEES ARE ADDED! WOULD AVOID LIKE THE PLAGUE!! USELESS THIEVING AND INCOMPETENT. Reviewed on: 31st August 2016

As useful as a chocolate fire guard

This bank can't even give you a letter which confirms they have approved you. That took a month and lots of calls. Customer service is unacceptable. Use at your peril! Reviewed on: 19th August 2016

Awful service noone answering phone. been on hold for over an hour.

Waited an hour to talk to someone to authorise an payment ,hour later still on hold .Absolutely disgusting service. live chat is even worse, the agents do not know what they are doing. customer: need to make payment over phone for insurance. agent, why don't you pay online to friends and family. explained 15 times then give up. time to change bank. Reviewed on: 1st July 2016

Greedy.

These are the greediest bank I have ever dealt with they changed the detail of my account though I did not want it and now I pay them to put my money in there. I have to have a business account for the tax man and I cannot leave as I have an overdraft. Greedy pigs. Reviewed on: 30th June 2016

Extremely long telephone wait times

30 minutes waiting for help in order to open a business account is not customer friendly. Reviewed on: 16th May 2016

Online Banking - Needs Improvement

I have had a business account with HSBC for a few years and also have bank accounts with two other banks. I use online banking at all three banks and find that HSBC online banking is nowhere near as user friendly as the others. The log in process is fiddly and inconvenient. Trying to find transactions that have been processed for a specific period is not easy and I am speaking as someone who has worked in the finance industry for many years. Come on HSBC look at making improvements to make it more user friendly. Reviewed on: 28th March 2016

These people are very greedy.

I have been banking with HSBC since the 80's all of a sudden I have to pay them to deposit money into my business account. I would leave but cannot as I owe them money. They are the greediest and, I read, corrupt bank and I wish I could leave them forever. I don't know whether there is a less corrupt bank out there but I doubt if they can be worse than these charlatans. Reviewed on: 18th February 2016

good banking system, fees are annoying

good overall. dealt with a fraudulent transaction on my card well. banking fees are a little steep though Reviewed on: 17th February 2016

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