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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.33 (212 reviews)

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2.13

Based on 212 reviews, last reviewed 30th Jan 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Archaic, 19th century bank. Archaic, 19th century bank. Can't do anything online without filling out forms that disappear into the ether. If anything is wrong with them, they don... Read more Reviewed on: 30th January 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (212)

Review of the HSBC, Business Banking:

Basic but sufficient for our needs

As we were keen to get the business started, we needed a business bank account quite quickly, and our chosen bank wasn't able to open an account quickly enough, so we decided to go with another bank. Our needs are fairly basic and it's fully managed online which works ok. Sometimes get an error message when trying to download statements but works itself out ok most times! Call picking-up could be improved though. Reviewed on: 12th January 2016

Unable to understand your banking needs

Very poor relationship management. Have really not helped our business. Reviewed on: 20th January 2016

Efficient, easy to communicate by telephone, accessible

I have no problems with my banking apart from bank charges. It is very easy to get onto online banking and overall they are very efficient and accessible Reviewed on: 20th January 2016

Decent online service, but poor account management and high charges

I've banked with many providers and HSBC was my preffered choice however I am contemplating moving to an ethical bank. I don't like the way they operate or the way they charge you. I have worked in Europe and I am used to different approaches. I think the customer service and the way they value their customers should be looked at. Reviewed on: 20th January 2016

Stop closing down high street banks

It used to be handy having HSBC round the corner to drop in cheques but now they've closed it down so we have to travel much further to do this, but always found HSBC to be very good, although ocassionally their systems can go down which can cause issues or delayed processes. Reviewed on: 20th January 2016

Excellent business banking

They are based in the hight street which is near their business which makes it easy as we often need to bank cheques during their lunch hour. The staff there are extremley friendly and as we've been using the same bank for years so they know them well. Reviewed on: 20th January 2016

Not very helpful

We bank with HSBC and would not recommend them. Reviewed on: 15th January 2016

Attended to only when a new business banker took over the account

Its just a frustration that the only time we ever heard from our business banker was when they phoned to introduce themselves. Would happen regularly every 18 months/2 years - taken over the account, love to get to know the business etc etc but after the initial burst of enthusiasm they were never heard of again! Reviewed on: 15th January 2016

A long-established relationship that works.

A long-established relationship that works. Reviewed on: 13th January 2016

Terrible international banking capabilities and short sighted business support staff

We have been with HSBC for 4 years, and despite the easy application process, the service is pretty terrible. This was further recognsied once we started trading internationally . We are charged on international payments which go in and out of our account, and their currency account is merely a savings account. We approached HSBC for a business mortgage, as as there were risks associated to the building project, HSBC would not even consider us for an application. Reviewed on: 13th January 2016

Good fraud detection call

When trying to make a purchase our card was declined as a fraud flag was triggered. I quickly received a call from HSBC who were helpful in explaining that performing a string of transactions from non-UK sites sometimes triggered a fraud alert on business accounts. Well handled, and resolved within a few minutes. Reviewed on: 30th November 2015

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