Write a review

HSBC: Credit Card reviews

Name: Credit Card
Rating: 3.61 (105 reviews)

View other HSBC products

3.38

Based on 105 reviews, last reviewed 18th Jun 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

43%

20%

12%

20%

Latest highest rating:

4

Very happy with HSBC. Very happy with HSBC. The CS team is always very helpful. Reviewed on: 12th April 2024

Latest lowest rating:

1

Terrible customer service - avoid at all costs! After receiving my Platinum CC with a 10000$ Credit limit, I reduced it online to $6000 for security reasons. A month later I wanted to book internati... Read more Reviewed on: 18th June 2024

Read all reviews See your review

About this product

HSBC Credit Card reviews can help you to find out about the pros and cons of the HSBC Credit Card credit card. What kind of features do HSBC customers like? Find out more about the HSBC Credit Card by reading our trusted Smart Money People reviews. You can also write your own HSBC Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

HSBC Credit Card reviews (105)

Review of the HSBC, Credit Card:

Worst Bank of all times - HSBC.

I applied HSBC Credit card through the mobile banking app. I am a Premier HSBC customer and have been with the bank for almost two years. After doing a hard check on my credit profile, my application was approved and I receive sms confirmation mentioning my limit. However, they asked me to visit the bank few times. First they wanted some documents and they wanted me to upload my signature in person along with a signed Terms and Conditions form. Few weeks went by and new requests kept on coming. After multiple weeks and going through all of this, when I finally checked the status of my card, I found out that they had messed up the process and I needed to re-apply and do this all over again. I am closing all my accounts with them. In the era of Monzo, Starling and Santander, I have no business with them anymore. Reviewed on: 4th June 2024

I have the credit card is amazing low charge very helpful team and security

It was my first card he still my main because of all the benefits it has Reviewed on: 14th June 2021

Does the job

I use them for all my banking. It's good. The app works well. Reviewed on: 14th June 2021

Security Nightmare

Complete nightmare to set up online banking, with phone calls, telephone security codes, questions, phrases, s downloading app to generate yet another code. Then if you forget one thing that's it no second chances. No other bank I have dealt with makes it so difficult to use, you must get it right or your locked out!. The customer service couldn't care less, I got locked out just because i done a typo on my phone with my date of birth, put in month as 18 instead of 10 which is an obvious typo but locked out I was.again! and have to wait 5 days before i can call up again whilst waiting on the post. Thank god I'm on the 0%,all i want to do is pay in more money!!! I may have to take out another credit card to pay this one off and get rid Reviewed on: 13th April 2021

Don't keep me informed, don't seem to care

Completely impersonal experience. they keep stopping my card from working without telling me because of security checks, and then it is difficult to get it re-established. The staff do their best, I think they are outsourced, but it is just a dispiriting experience dealing with them. Reviewed on: 12th March 2021

Quick service, flexible approach to credit limits and friendly service

Quick service, flexible approach to credit limits and friendly service Reviewed on: 27th February 2021

Out of date service

Setup was simple via the app as a existing current account customer but direct debit setup and requesting additional card seems archaic either a sloppy online form or PDF to download and post. This is surprising in this day and age. Reviewed on: 24th February 2021

Nightmare for balance transfer

So, you can't transfer from another card until you can log on, and you can't log on until you get an activatation code/card reader ( no sign after two weeks) and if, like me, you have no mobile signal, then you are stuffed. Of course you don't find this out until you have spent ages getting a telephone activation code (20 mins) and set a ridiculous number of passwords. Ok, so you can do a transfer over the phone. First call took 40 mins to be told that I couldn't do the transfer and that I had to call Sainsburys. Another 25 mins on hold, and after they stopped laughing, was told that HSBC had to initiate (well I knew that anyway didn't I?). So back we go to HSBC, and after 1 hour and 40 mins (yes really) the transfer is done. So to sum up, if you have nothing better to do than waste your time and you have a mobile signal and like nothing better than setting interminable passwords/security questions then HSBC is for you! Reviewed on: 12th October 2020

Money view

Quick easy access and friendly knowledgeable stsff Reviewed on: 2nd August 2020

Easy to use

Online banking is very easy yo use for managing your finances Reviewed on: 12th July 2020

Customer service gone wrong

HSBC customer service is systemically broken. There is no clear evidence of departmental communication, nor the appetite to go the extra mile. The attitude and vision toward customer service needs revisited with a focus on engagement and customer satisfaction embedded into its core values. Reviewed on: 24th June 2020

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

HSBC has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub