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HSBC: Personal Loan reviews

Name: Personal Loan
Rating: 3.7 (60 reviews)

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3.74

Based on 60 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

13%

25%

Latest highest rating:

5

Convenient location and friendly staff, sorted my pe... Convenient location and friendly staff, sorted my personal loan application out in a few hassle free mins Reviewed on: 26th February 2025

Latest lowest rating:

1

Applied 5.8% apr loan I applied for the 5.8% apr loan which went through then week later they messaged me to call then to discuss, when I called they said oh the rate has g... Read more Reviewed on: 15th June 2023

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About this product

HSBC personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our HSBC personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a HSBC personal loan, we'd love you to write a quick review too.

HSBC Personal Loan reviews (60)

Review of the HSBC, Personal Loan:

Convenient location and friendly staff, sorted my pe...

Convenient location and friendly staff, sorted my personal loan application out in a few hassle free mins Reviewed on: 26th February 2025

Lied about pre-approval

Received a letter saying that we were pre-approved for a £10,000 loan at around 2.5% interest (can't remember exactly). This would have been a huge help as a consolidation loan for us so we were exited to finally be able to get our finances under control. After going through all the process we were offered the loan but at a much higher rate of interest. I'm sure they do it in purpose so that people have already spent the money in their heads and still go along with the more expensive loan. Our current account is with them and none of the information we gave filling in the application was un-known to them before they sent the original offer. Reviewed on: 12th January 2022

Process slow and difficult online

I applied for a personal loan, which claimed to give me a decision in five working days with a statement that this could take longer because of Covid. Up to 10 working days. It has taken three weeks and I still have no decision. They have asked for bank details and income details two weeks after the first application and when these were uploaded, I received no feedback, until I chased them by phone. I have previously had my mortgage with them and a personal loan, both of which were paid off early. My credit rating is excellent. I would suggest that getting an appointment in branch would have been much easier. Reviewed on: 9th July 2021

Quick and simple

Had a very important project 3 years ago and HSBC came to the rescue. Very simple and quick to apply. Reviewed on: 18th April 2021

John Lewis Personal loan

It's easy to manage online, they offer competitive loans and provide early-repayments free of charge. Their customer service are professional and efficient in handling queries and login issues.. Reviewed on: 23rd February 2021

HSBC WILL BANKRUPT YOU WITHOUT A THOUGHT

i HAD BOTH MY PERSONAL AND BUSINESS ACCOUNTS WITH HSBC AFTER LEAVING BARCLAYS OF 28 YEARS. THIS WAS THE BIGGEST MISTAKE OF MY LIFE. THEY LOCKED BOTH BANKS WITHOUT A PHONE CALL TEXT OR EMAIL TO TELL ME, I HAD TO FIND OUT WHEN I COULDNT GET MONEY OUT, PAY ANYONE AND ALSO NO ONE COULD PAY ME. AFTER DAYS AND DAYS ON THE PHONES COMPLAINING I STILL HAVENT RECIEVED ANY INFORMATION AS TO WHY THEY CLOSED MY ACCOUNTS AND WAS TOLD IT COULD TAKE UP TO 8 WEEKS. WELL IM SUPPOSED TO PAY PEOPLE AND HAVE A NEW MORTGAGE COMING THROUGH FOR WHICH I CANT GET MY DEPOSIT OUT, SO BASICALLY I HAVE NO ACCESS TO ANY MONEY FOR A POSSIBLE 8 WEEKS AND THEY SAY ITS LEGAL. WELL ONE THING IS FOR SURE MY BUSINESS WILL SUFFER AND MY CREDIT RATING WILL BE DESTROYED AND YET THEY STILL WILL NOT ANSWER ME AS TO WHY......... MY ADVICE IS STAY WELL AWAY FROM HSBC AS THE SERVICE IS TERRIBLE, FORGET COVID AS THEY USE THAT AS AN EXCUSE AS THEY DONT CARE ABOUT THE LIKES OF ME OR YOU AND JUST WALK ALL OVER US. IF YOU JOIN DONT SAY I DIDNT WARN YOU. Reviewed on: 18th August 2020

lost time

Bad experience, unfair procedure Reviewed on: 12th August 2020

Best Bank

Friendly staff, no jargon fantastic customer care Reviewed on: 11th July 2020

Highly recommended

Very honest excellent services Reviewed on: 7th June 2020

easy to apply and manage

Bought a loan from HSBC. easy to apply online, and very easy to make payments and manage online or on the app. Fair interest and decent support in the difficult times currently being experienced. Could be a little bit cheaper on the interest rate, and it can take a long time to get through to an advisor if you want to call in. generally though an excellent service and i would recommend Reviewed on: 28th April 2020

Excellent

It was easy to set up. Staff made an appointment for me at a convenient time. When I arrived at the appointment the member of staff put me at ease straight away, discussed my needs and talked me through the options. Reviewed on: 27th April 2020

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