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Simon White

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Review of the HSBC, Personal Loan:

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Process slow and difficult online

I applied for a personal loan, which claimed to give me a decision in five working days with a statement that this could take longer because of Covid. Up to 10 working days. It has taken three weeks and I still have no decision. They have asked for bank details and income details two weeks after the first application and when these were uploaded, I received no feedback, until I chased them by phone. I have previously had my mortgage with them and a personal loan, both of which were paid off early. My credit rating is excellent. I would suggest that getting an appointment in branch would have been much easier. Reviewed on: 9th July 2021

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