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John Lewis: Home Insurance reviews

Name: Home Insurance
Rating: 2.71 (65 reviews)

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2.23

Based on 65 reviews, last reviewed 23rd Aug 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

34%

2 star

52%

Latest highest rating:

5

The unfrozen freezer.. My freezer stopped working twice in two years, with the loss of everything in it. The insurance company were very understanding and paid up immediate... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

Shocking! The boiler “care” service is a disgrace and JL should cut all ties with their chosen 3rd party. To clarify JLP insist on partnering with a company cal... Read more Reviewed on: 21st June 2024

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About this product

Whether you’re looking to take out buildings insurance, contents insurance, or both, you want to be confident that the provider is reputable. Our John Lewis home insurance reviews can give you insight into what you can expect as a John Lewis policyholder.

With three levels of cover: Bronze, Silver and Gold, John Lewis has options to suit many. The provider even offers specialist policies to cover listed buildings, homes built before 1800 and high-value artwork and antiques. There are no additional fees for paying your premium monthly, and no admin fees if you need to modify your cover.

If John Lewis sounds like the perfect provider for your needs, read customer reviews to learn more. Our John Lewis home insurance reviews are written by genuine policyholders. Find out how satisfied they were with the level of cover they received. Learn about John Lewis’ customer service and whether policyholders would renew with the provider.

Have you had a home insurance policy with John Lewis? Share your experience with others. Did you take out buildings insurance, contents insurance, or both? Share what level of cover you chose, or whether you required a specialist policy. Did you take out any additional extras, and were they reasonably priced? Did you encounter any hidden fees? Did you need to make a claim on your policy, and if so, how well was it dealt with?

Whether good or bad, leave a John Lewis home insurance review on Smart Money People today. Together, we can help people like you make better decisions.

John Lewis Home Insurance reviews (65)

Review of the John Lewis, Home Insurance:

The unfrozen freezer..

My freezer stopped working twice in two years, with the loss of everything in it. The insurance company were very understanding and paid up immediately each time. I was semi-expecting them to cut up rough the second time, but they just as polite, kind, and understanding as they had been before. Reviewed on: 23rd August 2024

So far, so good

Haven't made a claim so can only judge on basis of competitive premium for level of cover. Reviewed on: 23rd August 2024

Shocking!

The boiler “care” service is a disgrace and JL should cut all ties with their chosen 3rd party. To clarify JLP insist on partnering with a company called Preferred Management Services who provide boiler servicing and engineers yet in my experience all they provide are incompetent engineers and to make matters worse it seems they pride themselves on subjecting policy holders to their extremely rude incoherent, incompetent and ignorant customer support team members. Reviewed on: 21st June 2024

I will never recommend, I was with them several year...

I will never recommend, I was with them several years only in the beginning of one year I had an home emergency cover too that was the only time I used them for sink block or something. Never claimed anything for the house. After nearly 6 years with them the neighbours car bang our wall braking the front fence but we sent evidence of the incident not our fault. The insurance company fix it with cheap labour and we still had to pay our excess 500£ which expected to receive back. Sadly they didn’t pay back. When I call to find out the claim amount to give information for the next insurance company we found out around 4481£ was claimed but the work could have been done with a handy man with a little amount we even paid for them. Sadly this is a business for people we even have our home insurance gone up by this incident which was not our fault. I would never recommend this company. Reviewed on: 26th April 2024

Terrible experience

I notified them to cancel the home insurance following the death of my brother who had a policy with them. They said I had to send them a copy of his death certificate and will!!!. On receiving this I was then told that it would not be possible to cancel as it was £2.49 in arrears. I told them that I would not pay as I was still waiting for his bank details to be released and that they would be added to the list of creditors. They then told me that they would continue taking payments despite the rented house being empty and his bank account frozen. Insensitive company. Reviewed on: 26th March 2024

DO NOT USE JOHN LEWIS HOME INSURANCE OR SA PLATTS CO...

DO NOT USE JOHN LEWIS HOME INSURANCE OR SA PLATTS CONTRACTORS!! Having worked for Waitrose for 10 years we decided to get our Home Insurance with John Lewis as they provide high standards and great customer service. However this has not been the case. We put in a claim with them in Feb due to escape of water in our kitchen. They arranged for their contractors SA Platts to complete strip out works of our kitchen to allow our plumbers to come in the following day to fix the leak. SA Platts did not complete any of the work agreed but drilled a hole through our kitchen wall! This went through the wall and damaged tiles and our bath in our bathroom the other side! They told us they would put this right and tried to find a matching tile but couldn’t. After feeding this back to John Lewis they closed our claim and blamed us for the damage! I was so appalled so I sent them a 30 page complaint which they eventually replied to in October! They admitted fault and said they would fix the damage but still haven’t! On several occasions they sent a building inspector Simon who was completely unaware of why he was attending or what was going on. I have now been told that he is blaming Homeserve (our plumbers) for creating the hole in our wall which is completely incorrect as it was SA Platts. While they battle this out I am still left with damages to our property. I also have to mention that through out the claim and complaint communication has been appalling! I am constantly having to chase John Lewis and get told lies and false promises time and time again. No one ever seems to know what is going on and it is clear that no one communicated with each other well at all. We have been treated horrendously so I not recommend them to anyone. Reviewed on: 12th January 2024

Elderly parents left with no heating for a week

My elderly parents in their 70s have been left without heating in their home over Christmas. They have John Lewis Home insurance that assured them emergency call-out cover. What is the point in this cover if you can’t deceiver over the festive season. Compensation is in order as they could have found someone else to come quicker. My father also has a heart problem. This is unacceptable especially for the elderly. I am appalled. Reviewed on: 30th December 2023

De home insured by John Lewis

Policy rolled over on 1st November. Got the renewal notice and tried to do it on line. “Sorry unable to proceed on line please call us” I did and was told that their system was having (unspecified) problems. We had to it it manually. The system would not take my (john Lewis) card and it needed to be escalated to a manager to sort out. They would call me back. They didn’t. As the end of the month was approaching I rang them again, lots of apologies but the system was still having problems. It would take three to five working days to sort out. This would take us past the renewal date so I specifically asked would I still be covered on the 2nd November. YES was the unequivocal answer. Got a letter on Monday saying the policy had lapsed! Rang them and had a fruitless conversation with a handler and then a manager.. Lots of profuse apologies but there was nothing to be done. The computer says no. Reviewed on: 7th November 2023

Terrible service

Had a claim and took over 2 months to sort it out and didn’t pay when told etc etc, moved to someone more professional Reviewed on: 3rd November 2023

Renewal Cancelled with no notice due to card expired

My home insurance was set to automatically renew. Overnight they emailed to say the card payment was not taken as the card no longer valid. Less than 12 hours later, on a Sunday when they are closed, I am informed that the cover has expired and I am no longer covered! What?! Give me a chance to sort it out !! They have left me with no insurance cover on my house. I will not bother renewing if that is how they treat customers. Reviewed on: 22nd October 2023

Nothing but stress!

Our home insurance is with John Lewis. Sedgwick instructed builders to rectify my home, after escape of water. The builders completely stripped out all the flooring in the living room, bedroom, hallway. Taken out the electric shower, leaving live wires exposed. Dismantled built in, custom made furniture. Stripped out the complete bathroom, flooring and wall tiles and decided to not continue with the work - rendered our home an unsafe construction site. I have repeatedly asked, begged for them to instruct builders to finish the works so we can move back home. I have been given a list of nonsense excuses. We now have no choice but to contact the solicitor who dictated the letter of complaint again to intervene. Feeling extremely stressed and exasperated by all this. I can’t believe that John Lewis, with its fantastic reputation and the premium I pay for our home insurance policy allow companies like this to operate under their brand. We are not asking for anything extra ordinary, just for our home to be finished so we can move back in and enjoy our home as we did prior to the leak! I cannot put into words the stress and upset this is causing- especially to our daughter who is vulnerable with her health condition and special Reviewed on: 17th October 2023

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