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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (862 reviews)

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1.33

Based on 862 reviews, last reviewed 24th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

Disaster of a credit card company - total fail! We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... Read more Reviewed on: 24th December 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (862)

Review of the John Lewis, Partnership Card:

"JLP" aka Just Lost Plot.

Thanks to Newday telling me I am ineligible for the new JL Partnership card despite excellent credit score, 5 figure credit limit, etc, etc 31 October 2022 will mark the end of my JL Partnership card and circa 50 years loyal relationship with JL/W. Thereafter I won't be think of JL or W as my first port of call whenever Ii buy anything, No more recommending JL and/or W. It'll be just another shop which once upon a time had what it took but is no more. I have extolled the virtues of Newday on this board and other sites so the high esteem in which I hold Newday is renowned. As a gesture of goodwill to anyone that may not know this - I didn't until last week - a credit score fluctuates, depending upon how much of one's credit limit has been used at the time. For example if your credit limit is £10,000 and according to the soft check (meaning that your credit score isn't affected) the score is excellent, it doesn't matter that you pay the whole of the balance on each statement. What matters to the credit score is how much of the credit you have used at the date/time you check your credit score. Paying the whole of the balance is past performance: it does not create a binding precedent for the future. Until you receive your next statement and pay the balance on that statement, as far as the credit score is concerned you owe x% of the limit with no certainty whether the amount owed would be repaid in full by the payment date. The existing JL Partnership card can be used as an ordinary credit but really it's a store card that, because it is provided by HSBC, can be used as credit card anywhere. (Unlike Newday's version which can't.) JLP is not the most worldly organisation so probably would never have envisaged let alone intended that its cardholders would spend perhaps the bulk of the credit limit elsewhere and only a relatively small proportion at JL/W. But by so doing cardholders get JLP vouchers regardless, meaning that over the course of a year a high spending cardholder could easily accumulate more than £100 in vouchers to be redeemed at JL /W without having bought anything at JL/W. (I used to get more than £200 vouchers which I saved for use at Christmas.) It is advisable to close your credit card account with JLP before the expiry date otherwise the credit score might be told the bank has cancelled it in which case your credit score would be affected adversely. Just for fun, I am considering this paying all but £1 of the balance due and leave the £1 outstanding and gathering interest for years to come. Or until HBC write it off which the earlier. Reviewed on: 9th October 2022

Disguted

I have had a John Lewis credit card account for many years, have always paid it on time. With the advent of the new card everything seems to have gone to pot. For the last 3 payments I have paid for it on time and each time I have had a message saying I owe them money. I have sent them prints from my bank account showing that I had paid. They appear to have ignored them and as a result my credit rating has been adversely affected. It now transpires that the payment ended up in my new John Lewis credit card account. I have rung John Lewis on many occasions, there staff who appear to be based in India were next to useless. It appears in changing their credit card provider John Lewis have shot themselves in the foot and whoever made this decision should be shot themselves. They have badly tarnished the name of John Lewis and it will not be the same again Reviewed on: 25th January 2023

Don't use it as your credit card anymore!

I no longer use the partnership card as my default credit card. After decades of the John Lewis card being our default card for everything, we stopped using our except for Waitrose shopping. Having used the card for so very long we were so disappointed in the New Day card arrangements. As we always pay back everything and never incur interest charges, I suppose they don't like that. The statement to payment date is ridiculously short and no other card has that. Disgusting. JL is losing custom. Big mistake to change. We'll only use our M&S card from now on. Reviewed on: 24th January 2023

John Lewis Credit Card Provider let them down

There have been issues ever since JL switched from HSBC to New Day as their Credit Card provider when you need their help. The people at HSBC were polite and efficient and seemed to be aware they represented JL, whereas the Customer Service people at New Day are incompetent at best and can’t be bothered at worst. This card is fine if there are no issues, but as soon as you have one….. My card which is only 3 months old does not work at any payment points either contactless or chip and pin. I spoke to the guy at customer service and I had to explain 3 times what the issue was and then he asked me ‘What is wrong with the card?’ which is precisely the reason I was calling them. He couldn’t deal with the problem and told me someone senior would get in touch within 48 hours. 5 days later and still waiting. I rang John Lewis Customer Services to complain about New Day. I won’t bother chasing it. I will just switch to Amex who have great customer service and you get points off Amazon purchases. John Lewis is badly undermining its service credentials by association with this company. Reviewed on: 23rd January 2023

Hopeless

Since I was forcibly switched to the NewDay finance card, I've had nothing but problems. The online service ALWAYS fails to recognise my log in details, and even DOES recognise incorrect details, like my old email address. It's impossible, therefore, to see my statement. I've tried phoning, and the person I spoke to was polite and sounded helpful. But he hasn't cured the problem. I cannot be bothered to call again. I give up! Reviewed on: 23rd January 2023

New credit card using New Day is a disaster..

After 20 years of using the previous JLP credit card arrangement, I find the New Bay arrangement useless. I had had attempts to use it for retail purchases rejected many times and luckily I carry other cards to which I could resort. The formatting of the monthly statement is terrible compared to the previous arrangement, obliging me to convert the digital statement to a CSV file, then to format it using Excel so that I can get a clear picture of my spends. Add to that the fact that communicating with New Day is dire, I’m afraid I will be moving on to a different card. An I’ll considered change with not enough detail work to make the change, at least, satisfactory Reviewed on: 22nd January 2023

Locked out again

Three times i have been locked out and pin denied. Three times unlocked by telephone call to a very slow answer on the customer services help line. Just about to give up the card after a J.L. card for about 40 years. SHAME on the new provider.. Gill Pitt. Reviewed on: 22nd January 2023

Very poor

Originally turned down for the card as I’m retired but then accepted when unearned income was taken into account. Card keeps getting blocked, often for small payments. Friends think they’ve been turned down because they pay the whole balance each month. Moving to a different provider and would not recommend to others. Reviewed on: 22nd January 2023

Very poor customer service

Only 1 customer service number with myriad of automated prompts which do not work. Very concerned at fraudulent activity on my account, tried 3 times to select this option with ridiculous responses such as 'was it your Pin you want to change?' The Web chat was not much better. Given misleading information, took over an hour of repeated attempts/web chat to get through to an actual person. Appalling service especially in such distressing circumstances. Reviewed on: 22nd January 2023

Sharks

It's not that they (see Sandy Garfield, below) can't tell you why. It's that they won't tell you why. And they won't because it's precisely people who pay in full every month that they don't want. They want people who will build up debt. Reviewed on: 22nd January 2023

I have had no issues

In the interest of rebalancing a bit I have had no issues with the new JL credit card. My credit limit was retained and I have found the app straightforward to use. Reviewed on: 21st January 2023

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