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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (862 reviews)

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1.33

Based on 862 reviews, last reviewed 24th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

Disaster of a credit card company - total fail! We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... Read more Reviewed on: 24th December 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (862)

Review of the John Lewis, Partnership Card:

"JLP" aka Just Lost Plot.

Thanks to Newday telling me I am ineligible for the new JL Partnership card despite excellent credit score, 5 figure credit limit, etc, etc 31 October 2022 will mark the end of my JL Partnership card and circa 50 years loyal relationship with JL/W. Thereafter I won't be think of JL or W as my first port of call whenever Ii buy anything, No more recommending JL and/or W. It'll be just another shop which once upon a time had what it took but is no more. I have extolled the virtues of Newday on this board and other sites so the high esteem in which I hold Newday is renowned. As a gesture of goodwill to anyone that may not know this - I didn't until last week - a credit score fluctuates, depending upon how much of one's credit limit has been used at the time. For example if your credit limit is £10,000 and according to the soft check (meaning that your credit score isn't affected) the score is excellent, it doesn't matter that you pay the whole of the balance on each statement. What matters to the credit score is how much of the credit you have used at the date/time you check your credit score. Paying the whole of the balance is past performance: it does not create a binding precedent for the future. Until you receive your next statement and pay the balance on that statement, as far as the credit score is concerned you owe x% of the limit with no certainty whether the amount owed would be repaid in full by the payment date. The existing JL Partnership card can be used as an ordinary credit but really it's a store card that, because it is provided by HSBC, can be used as credit card anywhere. (Unlike Newday's version which can't.) JLP is not the most worldly organisation so probably would never have envisaged let alone intended that its cardholders would spend perhaps the bulk of the credit limit elsewhere and only a relatively small proportion at JL/W. But by so doing cardholders get JLP vouchers regardless, meaning that over the course of a year a high spending cardholder could easily accumulate more than £100 in vouchers to be redeemed at JL /W without having bought anything at JL/W. (I used to get more than £200 vouchers which I saved for use at Christmas.) It is advisable to close your credit card account with JLP before the expiry date otherwise the credit score might be told the bank has cancelled it in which case your credit score would be affected adversely. Just for fun, I am considering this paying all but £1 of the balance due and leave the £1 outstanding and gathering interest for years to come. Or until HBC write it off which the earlier. Reviewed on: 9th October 2022

valued customer refused card

I had a partnership card for the last 20 years but now apparently I don't earn enough to be given a card (even though they also checked my husband's income). When I complained about this to John Lewis financial services they basically said that the new partnership card was nothing to do with them. Reviewed on: 12th January 2023

This new Partnership Card is a disaster. I

The new Partnership Card is a disaster as far as I am concerned. It never allows me to 'flash' it despite using the much slower PIN way occasionally. Such a bore. And the bumph they send you about what you owe them and whether or not the DD has been taken is toally indecipherable. Assistants at Waitrose today said they had endless trouble with it and did eye-rolls. What shame JL changed their provider. Hopeless decision. Reviewed on: 12th January 2023

Awful new card

JLP credit card was entirely trouble free. This new one is not to the same standard. I’m trying to renew a subscription and apparently it’s being refused. However the bank has not contacted me for verification. Reviewed on: 12th January 2023

Disaster

I have been with the old JL card since 2001 and have been very disappointed by the new day JL credit card they only give you 2 weeks to pay your balance instead of the normal 4 weeks which to me is not user friendly in my option they are taking advantage of there JL loyal customer base I am in the process of looking into changing my credit card company and spending my money elsewhere good bye JL & Waitrose. Reviewed on: 10th January 2023

Disasterous

The New Day (Santander) John Lewis Credit card is a disaster! What on earth have John Lewis done? I've binned it off now after my experiences at the beginning of November. There was a distinct lack of help, customer service, common sense and logic. Underhand tactics was certainly my suspicion. disguising the total amount to be paid. It should show this on the front page. I do not like "Payment Requested Amount" showing the minimum amount so if you aren't careful you will get interest charges. My credit limit has plummeted to £1,900 when my old JL card (HSBC) was £8,300. I requested the 5th of every month as the payment date but it was ignored and surprised to see it being the 10th of the month to pay. This meant at the start, I had to pay two bills (statement from my old card and statement on New Day card within 5 days of each other. The statement did not give any information on how to pay or who to pay by online banking so I rang the help line. The assistant was incapable of giving me correct information, she said, just pay Amazon! I got several aggressive text messages suggesting that I should set up a direct debit. No sadly I would not recommend this card service to anyone. Reviewed on: 9th January 2023

Not to be trusted

Found out when paying for shopping that my card was invalid. Last December statement told me my balance was £0 and have nothing to pay on Jan 5th On accessing my account online discovere I had defaulted on a payement and would be charged £12 for late payment. Problem caused by JL sending me a another statement on line and asking for payement on Jan 5th, On telephonng was told I need to set up a new Direct Debit to cover my new card. This was never made clear and we shouold have been told the card was invalid before the embrassment of rejection. I have had a JL card for over 25 years and never defaulted on full payment. This disrepectful to loyal customers Reviewed on: 9th January 2023

JLP need to check with whom they get into bed....

I have been shocked by the antics of this new JLP contractor as have many others. The Partnership would have had a clue if they carried out some due diligence and found that one of the private equity owners of this 'newday' entity was, in July 2021, fined £43m (yes £43,000,000) by the UK Competition and Markets Authority for its part in a generic drug pricefixing scandal, which had resulted in the National Health Service being overcharged by 'hundreds of millions of pounds' over several years" Reviewed on: 8th January 2023

HOPELESS

The new day application is a disaster for some customers without smart phone or internet . My elderly chum had to got to Peter Jones twice, where everything was kindly set up with him , but then , a month later , the direct debit was not taken. Previously he had paid by checque . He was shocked, unable to speak to anyone on the phone. Wonderful Peter Jones staff helped him again, but the card has been cut up and he has decided he no longer with be a JL / Waitrose customer. Reviewed on: 7th January 2023

Nothing good about it

Advertise balance transfers to from old card still get charged interest then find out no other card takes balance transfers from this card Reviewed on: 7th January 2023

Avoid this card

I transferred to the Newday card on 1st November 22 after 6 years with the old partnership card. I had a nil balance in November and by mid December, I had been charged £27 in interest. As previous reviewers have said, I have not paid interest before, I make payments on time etc and this feels like a complete scam. I am with the other reviewers - don't do it. Reviewed on: 7th January 2023

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