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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.13 (905 reviews)

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2.13

Based on 905 reviews, last reviewed 29th Aug 2026

400% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

New Day is utterly rubbish New Day is utterly rubbish hence why Amazon don’t use them anymore I guess! Why does the awful app log you off and insist on entering all the informat... Read more Reviewed on: 29th August 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

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John Lewis Partnership credit card reviews (905)

New card blocked twice for missing a payment for which we have had no notification.

We had the Partnership Card for many years, never missed a payment, always paid in full each month. My husband is the main card holder and I have a second card. Did my Waitrose shop and the pin was ok but the card was declined. Waitrose staff not very helpful. Left my shopping and came home. My husband had to login to the website as my card number was not recognised and they did not have any details for me when I tried. Eventually we found that we had missed a payment that we have had no bill for digitally or otherwise and no reminder texts, emails or notifications? We had already paid the 'old' card up in October. Once we have figured out how, we will pay up the 'new' card and cancel it! No more Waitrose for us. Is this how John Lewis want to loose customers? Reviewed on: 6th November 2022

Card blocked twice for no reason

I have an impeccable history with my old John Lewis credit card. Never in debt. Balance paid in full every month. New credit card issued with no quibble. In the first few days my card was blocked by NewDay twice, losing me a supermarket delivery of food each time. A complaint to John Lewis itself results in a bland email saying that my complaint will be passed on to NewDay. What's the point? I'm still waiting for a satisfactoiry explanation from NewDay and their call centre staff don't seem to understand how the system works in the UK. One person told me that if I phoned Sainsburys (what? Another call centre?) he was sure they would understand and "send round some food". No, NewDay staff, once your card is blocked Sainsburys don't pop round with some food. just because they feel sorry for you. I'll be sorry to miss the JL vouchers on each spend but I will be cutting up my JL card and using another one in future. I can't leave the house without help and rely on my online food deliveries. Reviewed on: 6th November 2022

Transition to NewDay-awful experience

How come JL, having a month’s to prepare transition from old HSBC provider to NewDay not prepared anything well! Obtained credit limit significantly lower than on old card (despite having excellent credit ratings within credit rating agencies) and now I can’t pay using new card at some online shops. More than 40 min waiting time on customer service line is ridiculous!. I know from other reviews some customers hasn’t been accepted for credit card at all. Was really happy with old provider but not at all with the new one. That’s not JL quality at all!! Reviewed on: 6th November 2022

Appalling service from J Lewis. Newday

The service provided by Newday is appalling. Balances that are incorrect, payment details that are inaccurate and impossible to talk to any one at Newday J Lewis. How sad that someone decided to ditch HSBC and introduce NewDay. I will be switching to another credit card as I have had enough. Reviewed on: 6th November 2022

Appalling!

John Lewis, what have you done? New Day is a complete disaster. Had a John Lewis account for so many years but am now cancelling our cards. Absolute rubbish service. Reviewed on: 6th November 2022

Terrible credit card

16 day between statement being produced and payment due date! Used to be 25 days, as is Amex . Used his card for 8 years for when Amex isn’t accepted. I’ve moved over to Halifax. Why the bad move JL? Reviewed on: 6th November 2022

NewDay

NewDay are a disaster. Have just had my card frozen because they say I have not made a minimum payment. I didn't make the payment because I had already paid off the full balance - as I do every month. NewDay have not shown my last two months payments on the list of transactions even though they have quite clearly gone through evidenced by my bank statements. Getting through to speak to customer service at NewDay takes forever, probably deliberately so, and I ended up trying to sort the problems by text messages, went round and round in circles. Had got absolutely nowhere after two hours by which time the not too accurately named helpline had closed. John Lewis must accept some responsibility and really get to grips with these people Reviewed on: 5th November 2022

NewDay are a total disaster

John Lewis what have you done? Why have you changed to NewDay? They are a complete disaster as a credit card provider. They now allow 16 days from the statement date to pay it. Two when you take into account the postal times and the time for payment to clear you have a few days to pay it. Their customer service line was terrible. I was concerned about the poor review NewDay were showing online but decided to give them a chance. 1 month and 16 days was too long. I’ve used the JohnLewis card for probably 10+ years but this change to NewDay is the end for me Reviewed on: 5th November 2022

Disgraceful

Spent hours trying to make a payment , had to phone, eventually spoke to a very rude person who said I had to pick any account ….house of Fraser, next etc. as long as the reference no is entered. They said the payment was unsuccessful only to now hear they have taken TWO payments of over a thousand pounds !! Now have to try and phone them again to sort out. Very disappointing , don’t expect this from John Lewis. Reviewed on: 5th November 2022

Unfit to be providing financial services.

Paid off last month’s statement in full but asking me to pay again on website. Still waiting for next payment details. Can’t fault when services were provided by HSBC. A Monopoly money outfit which needs investigating by FCA. Sharon White needs to be fired Reviewed on: 4th November 2022

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