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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (862 reviews)

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1.33

Based on 862 reviews, last reviewed 24th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

Disaster of a credit card company - total fail! We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... Read more Reviewed on: 24th December 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (862)

What a disaster

Why did John Lewis decide to change from HSBC to Newday? Newday are absolutely awful. Spent weeks and many phone calls trying to get the code I had been sent to work to enable me to apply for the new card. Apparently there was a software issue. Having finally been accepted and the new card arrived found it to be contactless. Previously I had requested a non contactless card and HSBC had been happy to oblige. Called customer services again and the representative I spoke to was even more hopeless than those I had spoken to before. Several pieces of information he gave me turned out to be incorrect during the telephone conversation. Asked to speak to a manager, none available, was promised a call back but over two weeks later am still waiting. What has happened to John Lewis? I have been a customer for years. I gave up using Click & Collect when they started charging for this service. The stores have gone downhill with partners disinterested, lack of stock availability and product choice. Now with all the problems with Newday, who it seems couldn’t care less about John Lewis customers and the standards of customer care we have come to expect, I am thinking I will cut my John Lewis Partnership card up and not bother shopping in John Lewis again. Reviewed on: 31st October 2022

A FEW WORDS

I don't need many words - NEWDAY - ABSOLUTE RUBBISH, shame on you John Lewis you are no longer rated as highly as you always were and at this rate never will be again. Reviewed on: 30th October 2022

A total mess!

All I am trying to do is make payment of my balance to the new John Lewis Credit card. They make it almost impossible to transfer money from a bank account and no details of the JL bank on the statement, which is surely the norm? They clearly want to take money direct from the JL Credit Card website but that is not my way of doing things. I have held a Partnership Card for many years but after this fiasco, I will be closing my account and going elsewhere. Talk about a huge downgrade. John Lewis - what happened here??? I also did not like having to apply for the new card, putting an extra mark on my credit score. There should have been a seamless transfer from one card to the other, but no, that was too easy. Reviewed on: 30th October 2022

What a dreadful mistake

Credit limit been more than halved. No balance transfers. New card not turned up yet. Card blocked early- cannot even use old one despite having nearly £8k potential credit. No plausible explanation of why change has been made. Seriously thinking of never shopping at JL/ Waitrose anymore. Feel so let down. They should hang their heads in shame Reviewed on: 29th October 2022

Like so many others - we're off

I've been a partnercard holder for 10 years, exceptionally happily. So much so we took out a second card for household expenses - and enjoyed spending our vouchers on our home. Today, I've spent 51mins on hold for NewDay customer services to find out the business name in order to set up a BACS payment. No indication on the statement and, thanks to an earlier review, I wasn't surprised to see the Santander name come up when setting up the new payee account. But my bank insists on a business name, and nothing on the list seemed appropriate - the 3 different Debenhams options were tempting following the aforesaid review, but risky - rather like Russian roulette! After 51 mins on hold for customer services I gave up - we decided to find another provider. My parents were John Lewis account holders, I've been a loyal customer, and for 5 years I was a very proud Partner, but enough is enough. The decline is very sad to see, and the whole debacle with NewDay is the final straw. We're Off. Sharon White (and the Board) please take note. Reviewed on: 29th October 2022

COMPLETE AND UTTER DISASTER.

Like many other John Lewis cardholders, I tried to make a bank transfer payment. Sort Code & Account Number shows : Amazon,Debenhams, Asda, BUT NOT JOHN LEWIS…. New Day helpline said “ just pay under Amazon “ Isn’t that a STUPID SUGGESTION ? Why would I do that ? My statement from New Day does not differentiate between purchases by the primary or secondary card holder ????? WHY NOT. ? I need to know WHO has made the purchase. I don’t want to GUESS !!! Such a shambles and such a shame. I WILL NOW DITCH MY JOHN LEWIS CARD. Reviewed on: 29th October 2022

Downgraded credit limit

I have been a loyal customer of John Lewis for as long as I can remember and had a partnership card for the last ten years. My John Lewis credit limit was £11,000. I regularly spend up to my limit and I paid in full every month. My new card credit limit is £7,000, which I know will be insufficient. I submitted a complaint about the credit limit but heard nothing more. Very disappointed by the poor service. Reviewed on: 29th October 2022

New Credit Card

I was informed by letter some months ago that I would receive a letter with an unique number for smooth transition to the new credit card when the old one expired on the 31st October. Today is the 29th October and I am still waiting for my unique number. The old credit card managed by HSBC was brilliant but the new one is managed by New Day and I have not found them very good from my dealings with them in the past. Wrong move John Lewis as some of your others recently. I am looking elsewhere for my new credit card. Reviewed on: 29th October 2022

Card not recognised for online payment to Land Registry

Tried to make online payment to Land Registry today with new card. Message said card not recognised, so had to use old card, which was fine. Shame that can’t be used for long now. Please don’t tell me to phone helpline as life is too short to wait for that. Reviewed on: 28th October 2022

Problems at every turn

Having gone through multiple hoops to transfer from old to new (Newday) provider, including being rejected, then accepted when Newday admitted that there had been mistakes and problems for many people, I have now had a nightmare trying to pay the first bill. Nowhere on the bill is the name of Newday given for the account - they just give sort code and account number which is insufficient for online banking. Why are the account number and card number different? Both 16 digits. Does John Lewis know or care what this is doing to their reputation? They need to take action. Reviewed on: 28th October 2022

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