SJH's community profile page - Smart Money People

Write a review

Viewing profile for,

SJH

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the John Lewis, Partnership Card:

View on product page

Like so many others - we're off

I've been a partnercard holder for 10 years, exceptionally happily. So much so we took out a second card for household expenses - and enjoyed spending our vouchers on our home. Today, I've spent 51mins on hold for NewDay customer services to find out the business name in order to set up a BACS payment. No indication on the statement and, thanks to an earlier review, I wasn't surprised to see the Santander name come up when setting up the new payee account. But my bank insists on a business name, and nothing on the list seemed appropriate - the 3 different Debenhams options were tempting following the aforesaid review, but risky - rather like Russian roulette! After 51 mins on hold for customer services I gave up - we decided to find another provider. My parents were John Lewis account holders, I've been a loyal customer, and for 5 years I was a very proud Partner, but enough is enough. The decline is very sad to see, and the whole debacle with NewDay is the final straw. We're Off. Sharon White (and the Board) please take note. Reviewed on: 29th October 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.