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Sue Jones

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Review of the John Lewis, Partnership Card:

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What a disaster

Why did John Lewis decide to change from HSBC to Newday? Newday are absolutely awful. Spent weeks and many phone calls trying to get the code I had been sent to work to enable me to apply for the new card. Apparently there was a software issue. Having finally been accepted and the new card arrived found it to be contactless. Previously I had requested a non contactless card and HSBC had been happy to oblige. Called customer services again and the representative I spoke to was even more hopeless than those I had spoken to before. Several pieces of information he gave me turned out to be incorrect during the telephone conversation. Asked to speak to a manager, none available, was promised a call back but over two weeks later am still waiting. What has happened to John Lewis? I have been a customer for years. I gave up using Click & Collect when they started charging for this service. The stores have gone downhill with partners disinterested, lack of stock availability and product choice. Now with all the problems with Newday, who it seems couldn’t care less about John Lewis customers and the standards of customer care we have come to expect, I am thinking I will cut my John Lewis Partnership card up and not bother shopping in John Lewis again. Reviewed on: 31st October 2022

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