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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (862 reviews)

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1.33

Based on 862 reviews, last reviewed 24th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

Disaster of a credit card company - total fail! We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... Read more Reviewed on: 24th December 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (862)

Appalling

Took hours to get through on the phone. Told them app won’t work as it says my phone number is wrong (which it isn’t). Still can’t use the app. My card eventually came but has a different number from the one on my bill (both different from my original number. Don’t know how to pay my bill as haven’t had a cheque book for years. I have been with John Lewis over 50 years but I am certainly not using them any more. Reviewed on: 1st November 2022

Good grief, what is happening at John Lewis?!

Just to repeat other reviews- I've found New Day are terrible, nothing to recommend the card. Unlike others I was approved for a card quickly (and my credit limit was increased, which I didn't actually want). But that is where the 'good' news ends. Whereas I always found the previous customer service via HSBC outstanding and easy to speak to an actual person, its almost impossible to find a contact or speak to anyone at New Day (or at John Lewis to raise a complaint). Like others, I struggled to find a way to pay directly via bank transfer. New Day are constantly emailing or messaging to encourage me to a) download their app b) set up a direct debit and c) transfer a balance, but its very much a one-way communication flow! Some online retailers don't 'recognise' the card and won't accept it, but I can't of course contact anyone at New Day to find out why this is. I'm disappointed that John Lewis haven't spoken out about the poor experiences so many loyal customers have been having and explained their decision to change providers, re-assure people the service will improve etc. Clearly the days of customer service being important to John Lewis are long over. And last week I had an email from John Lewis to say they were closing down their broadband operation. I'm looking to take out a new card and close this one as soon as I've got my last vouchers! Reviewed on: 1st November 2022

Had a card for years the new one is a disaster

Have spent hours on the phone with. I reply. Paid the full balance on my account through the App 2 days ago still not appeared in my account they say there is a problem with the Payonline service. Not a good start to their new card provider. Also trying to renew house insurance with them but also hanging on the phone for hours also another new company Reviewed on: 1st November 2022

Car Crash!

Appalling! Ive spent hours trying to activate the new card, waited on the phone several times to speak to "an associate", once for over an hour! Whichever way I try to go, online or by automated phone ( I cannot do via the app, as we don't have mobile phone signal where we live) I only get so far until I'm told they need to put me through to "an associate" and I'm back in the queue! I am beginning to think it's a parallel universe and there isn't anyone answering the phones, they are hiding under their desks. I cannot set up any of my DD's and I am fuming at the waste of time and money. Get some more staff in and contact people to sort out this chaos John Lewis. Reviewed on: 1st November 2022

COMPLETE WASTE OF TIME - the rating should be 0, not 1

I have wasted two hours on two separate occasions trying to down load the app. I am computer literate. The physical card hasn't arrived - been waiting for weeks; and I am being told that my John Lewis details are wrong. They are not. An utter shambles. I will probably just return it. when it does arrive. Reviewed on: 1st November 2022

Fuming!

What an awful experience! I feel I’ve been punched in the gut. I’ve gone from £10000 credit limit on my old card to £250. My average monthly spend on old JL card was £1500-3000. I had the card for 20+ years. Always paid it off in full every month. In addition it was a right pain to set up. We’ll done John Lewis - great way to treat your loyal customers- not so loyal anymore! Reviewed on: 1st November 2022

I might have finally got a card but

… it’s crap! Been trying to move standing payments from my old long standing JL card to the sorry excuse of a new service. Ended up putting must my payments into a different card as the new HL card keeps failing in set up. I’d originally got rejected for a card but persevered and challenged it and finally got accepted. But not sure why I bothered - the whole change has been handled so badly by JL. They Blame Newday - but Newday are acting under the JL name and brand and JL management should be ashamed Reviewed on: 31st October 2022

An end of an era

What an awful way to treat loyal customers. Having to reapply for the John Lewis Partnership card, and a company so downmarket as New Day taking over the finance. I have had a JL card for at least thirty years, have a big store near to us and over the years have spent a fortune. Told it will stop working today, and to re-apply for the new card. On reading the reviews, there is no guarantee that I would be accepted and I definitely do not want anything to do with New Day. Bye Bye, you should have consulted with your loyal customers before making such a huge change. Reviewed on: 31st October 2022

Teething troubles

New John Lewis app not compatible with my phone. Like others coukdnt set up payment details first month because John Lewis not listed under News at. That seems to have been fixed now. Asked for paper statements which are coming through late but might be due to postal strikes. So not best of starts and keeping a close eye on performance over next few months. Reviewed on: 31st October 2022

New Day Card Rubbish

Why did JL even go to this company? Have been trying to setup the card for Business purposes(like the old trusted card)but a fiasco is an understatement,ring New Day all the lady said was you can pay now over the phone with any Debit card.She has no idea what to do about my issue.Looking for new card provider. New Day absolutely a nightmare. Reviewed on: 31st October 2022

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