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Review of the John Lewis, Partnership Card:

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Car Crash!

Appalling! Ive spent hours trying to activate the new card, waited on the phone several times to speak to "an associate", once for over an hour! Whichever way I try to go, online or by automated phone ( I cannot do via the app, as we don't have mobile phone signal where we live) I only get so far until I'm told they need to put me through to "an associate" and I'm back in the queue! I am beginning to think it's a parallel universe and there isn't anyone answering the phones, they are hiding under their desks. I cannot set up any of my DD's and I am fuming at the waste of time and money. Get some more staff in and contact people to sort out this chaos John Lewis. Reviewed on: 1st November 2022

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