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Helen

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Review of the John Lewis, Partnership Card:

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Problems at every turn

Having gone through multiple hoops to transfer from old to new (Newday) provider, including being rejected, then accepted when Newday admitted that there had been mistakes and problems for many people, I have now had a nightmare trying to pay the first bill. Nowhere on the bill is the name of Newday given for the account - they just give sort code and account number which is insufficient for online banking. Why are the account number and card number different? Both 16 digits. Does John Lewis know or care what this is doing to their reputation? They need to take action. Reviewed on: 28th October 2022

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