Write a review

Go to business site

John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.31 (889 reviews)

View other John Lewis products

1.31

Based on 889 reviews, last reviewed 10th Mar 2026

No new 5 star reviews

in the past 90 days

29% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

The JLP card offers cashback based upon spending and... The JLP card offers cashback based upon spending and it is possible to generate £100+ cashback per year. Managing the account is straightforward via t... Read more Reviewed on: 22nd January 2026

Latest lowest rating:

1

John Lewis - Newday Credit card My bank paid my direct debit but Newday verbally claim not have received the money even though it is showing on their app as a payment received my my ... Read more Reviewed on: 10th March 2026

Read all reviews Write a review

About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

Smart Money People is the UK's leading financial services review and insight hub. Together, we can make financial services work better for everyone.

Review John Lewis: Partnership Card now

Help others make smarter decisions by sharing your own experience.

Write a review

John Lewis Partnership Card reviews (889)

Nil rating from me - negative rating, if possible.

What a disaster - switching providers from HSBC to New Day has proved itself to be completely chaotic, mismanaged, ill-advised, unprofessional, disorganised, time-wasting, ill-considered, poorly pre-planned and more likely to detract severely from business for John Lewis, Peter Jones and Waitrose than even to leave it unaffected, let alone increasing it. I've been an account customer for over 50 years, and am bewildered, dismayed, confused and maddened by the methodology of New Day: confusing and duplicated e-mails, inextricable wording in their messaging, no answers on their customer support telephone lines.........the whole procedure equates to madness. Reviewed on: 23rd October 2022

Credit card chaos

We’ve left JL credit card due to the appalling way they handled the change over. Very unhappy, been with them for 20 years. Reviewed on: 23rd October 2022

How wrong could i be??

Change of credit card forced on me, but no worries it's JL, it'll all be seamless and we carry on as normal. Erm, no.... Interest free period dropped to 15 days Confusing statements urging you to pay the contractual minimum Hopeless customer service line Impossible to pay by bank transfer Contactless doesn't work in France Not accepted at major outlets Stuff your rewards, not worth it for the hassle. Onwards with M&S and Amex, both of whom show their customers some respect. JL what are you doing?? Reviewed on: 22nd October 2022

John Lewis - Sort this out

New partnership card needs sorting asap. Banks don`t recognise the account you need to pay . New Day clearly can`t cope with the volume of phone calls. No other way of contacting them. How did John Lewis choose New Day ? We expect better from John Lewis. Reviewed on: 22nd October 2022

Poor service on all fronts

I like to pay my cc direct from my online bank (1st Direct), but the details in the paper statement don't explain who to pay and the details I put in didn't match anything. I phoned First Direct who were prompt to answer (as always) and said that apparently the payee is Debenhams! Now who would have thought a defunct department store would be involved... Also, 1st D said they'd been told to use the cc number as ref, while the statement says to use the a/c number, which is different. I tried to phone New Day/JL to check which number to use, but gave up after dire warnings of long waits and the most unhelpful, useless options menu I have ever come across. We deserve better service! Reviewed on: 22nd October 2022

Sharon White needs to listen to her Customers

Just received my new JL credit card. Credit limit was £15k; now £5k. Nigh on impossible to talk to a real person, advised a 25 minute queue if I want to wait (you always got through in less than a minute and got good service with HSBC). Card will be shredded and find another with better service. Used to rate JL but no longer - think again Sharon! Reviewed on: 22nd October 2022

Where do I start?

£25,000 limit on the old card, £5,000 on the new card. Payment details nowhere to be found if I want to pay direct from my bank account. Reviewed on: 21st October 2022

Two cards on same account

Switched to the new credit card and received first statement without designating which of he two cards linked to the account an expenditure is attributed to (as was the case with the old card). Chat line stated this wasn’t available so they are about to lose a customer. Reviewed on: 21st October 2022

Sadly I can't rate JL new card with zero stars!

I like to pay with a Direct Payment from my bank account so I have control over when it is paid. When I came to pay my balance the first month (September 22) I tried to add the new JL Partnership card but it does not exist in the bank's list of Credit Card Companies (worrying!). After a long conversation with a lady who was based overseas, and did not really understand UK banking systems, I finished up having to pay via the app. Came to pay again this month and the same happened again. The card is just not listed! If I then try to pay by entering John Lewis Credit Card with the sort code and account number they quote on their statement, of course it cannot find a match. So I contacted them via the app this time and still no joy. I did a screen shot of the long conversation and they said "As JL Partnership Card is a new tie-up with NewDay, payee name might not be available with banks yet under their payee name option, however you can contact your bank and your bank will be able to set up the bank details with payee name" NO THANKS!! I'm just going to stop using my card from now. I've had so many problems with everything to do with it, that I'm no longer going to use it. Reviewed on: 21st October 2022

impossible to activate new card.

have tried to follow "register for online services - impossible to log in. Always says it is wrong but have spent hours trying to fit ina/cnumber etc etc. years with the Partnership card. never a problem Reviewed on: 21st October 2022

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Credit card
from HSBC 3.04 from 118 reviews
Credit card
from first direct 4.13 from 26 reviews
Clubcard credit cards
from Tesco Bank 4.00 from 326 reviews

Want to see more from John Lewis?

Travel Insurance
from John Lewis 4.75 from 3 reviews
Breakdown Insurance
from John Lewis 4.00 from 1 reviews
Home insurance
from John Lewis 2.03 from 76 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub