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John Lewis: Partnership Card reviews

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1.33
Based on 862 reviews, last reviewed 24th Dec 2024
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
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5%
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4%
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88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024
Keith 's avatar
Keith

Latest lowest rating:

1

Disaster of a credit card company - total fail! We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... Read more Reviewed on: 24th December 2024
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JohnLewis Customers
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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.


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John Lewis Partnership Card reviews (862)

REJECTED FOR NEW DAY CARD FOR NO REASON

1
I have just tried to apply for a new partnership card with John Lewis as the old one expires at the end of the month. I have an excellent credit history ( all cards paid off in full every month) and been a cardholder for more than 20 years. My application was rejected for no reason whatsoever. Having looked at other reviews of this card I feel I may have had a lucky escape although I regret allowing John Lewis to share my personal details with what appears to be a somewhat cavalier organisation. Reviewed on: 12th October 2022
HELEN JAMES's avatar
HELEN JAMES

Longstanding loyal customer rejected for new Credit Card

1
I applied on line today for a new John Lewis credit card and was rejected. Phoned the helpline and was told to check experian credit reference agency. I have no debt and always pay off the cc balance every month. After many years this is unfortunately the end of my relationship with John Lewis Partnership. Having read some of the other comments it sounds as if One Day is totally inefficient so perhaps it is a lucky escape. Reviewed on: 12th October 2022
Mary Roe's avatar
Mary Roe

New Day cheating customers

1
I have now had the New Day card since September 1st. ( It is now Oct 12th). I have so far spent £1423.00 on the card but in their statement to me they have calculated me to only have 526 points. I should have 1120 . I have complained but they have not responded. They are cheating customers out of the points. In addition, they say that for the first three months it is triple points but now they say that ' this won't be calculated until the end of the three months'. Why did John Lewis choose New Day !! Absolutely disgraceful. Reviewed on: 12th October 2022
Jacqueline Hiscock's avatar
Jacqueline Hiscock

Another Very Disgruntled Customer

1
I also will not be using my John Lewis card again. I have been a card holder for very many years and use it constantly for both large and small purchases and pay the balance in full by Direct Debit every month. My new credit limit is less than half of the previous one, like others I assume John Lewis are not interested in people like me who do not have outstanding credit balances to charge the interest rates. Reviewed on: 12th October 2022
jw11's avatar
jw11

New Day declined my application for thd new card

1
Like many other peoples recent reviews, was astonished that my application was declined. I use John Lewis and Waitrose as a preferred shop. Have tried to contact John Lewis who transferred me to underwriters. I was made aware that it would be a long wait which I was happy with. After about 10 minutes waiting, they hung up on me! JL did not seem concerned about the decline - suggesting I did something wrong. I pointed to the reviews posted here but they still did not care. Time to find a new preferred store Reviewed on: 12th October 2022
Danny Chandi's avatar
Danny Chandi

Appalling credit card

1
Impossible to set up payment details from bank to show JLP. Receiving text messages to say a payment is due when it has been paid and no statement received at that time. Call centre unhelpful and slow to answer. Seriously considering changing to another provided. Why on earth did they change something that seemed to work so well. Have held a JLP card since they started. Reviewed on: 12th October 2022
GH's avatar
GH

How to lose loyalty

2
It took forever to find my outstanding balance. I wanted to clear my balance. I have had a JLP card since 1978. This whole card change has been a mess. No information until the last minute and no assistance with the transfer. I'm elderly . I could have done with clearer instructions re activation of the new card. The NEWDAY operative was super BUT it's still not operational. JLP are not responding to me. I had to contact lost and stolen cards for help with regard to the information I needed. Exceptionally helpful woman BUT this is not her job. I have paid my balance in full but I will not be using JLP again. That's 44 years of loyalty lost. Never knowingly undersold.? Currently undervaluing the customer. Reviewed on: 11th October 2022
Margaret Clarke 's avatar
Margaret Clarke

John Lewis needs to sort this out!

1
Like many others, I have been refused a new card by Newday, the providers of the replacement partnership card. I have been told I have to sort this out with Newday as JL cannot help me. I'm still hanging on to speak to someone there after 20minutes so I'll probably give up soon. I have a 999 credit rating (just checked online) with no problems at all. I have been a loyal customer with John Lewis for more years than I care to remember and I am disgusted at having been treated like this. I have a £10K credit limit on the existing card and always clear off the balance monthly. I suppose they won't make any money out of me so my business will need to go elsewhere. John Lewis have badly let their loyal customers down. Reviewed on: 11th October 2022
Sylvia B's avatar
Sylvia B

absolutely appalling

1
i have never ever been in debt on a CC or not paid but now I am, for some reason my initial payment never went through so i used the app to check i had the correct details to tranfer. the agent on the app chat gave me sort code/account and i then transferred over the money he then realised he gave me the wrong details so i paid over £500 into another of their accounts I am now waiting for the money to reappear on my account so i can try again. In the mean time I am now a late payer, can not use my card and possible now have a bad debt showing even after two calls - one that cut off after 30 minutes of conversations I am no where my suggestions DO NOT USE John Lewis you have really got this wrong Reviewed on: 11th October 2022
lori's avatar
lori

John Lewis Partnership Card

1
Like many others on here I have had a JL credit card for a number of years with absolutely no problems. At their request I applied for a replacement card with their new partners New Day but was rejected for no apparent reason. I have a good credit rating and pay off my credit card balance every month. Complaints to both New Day and John Lewis have met a brick wall. I will be taking my business elsewhere. Reviewed on: 11th October 2022
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Lynn

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