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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

100% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (874)

Reduced credit limit, reduced credit period, reduced service.

Cannot get a statement sent and see online its one or the other. Paper statements take so long, you only have a couple of days to pay. What if you are away? Statement may take 10-14 days to arrive. Statement to 16th payable 31st!! Online information is amateur. Who chose this bunch!! Credit limit halved. Always paid each month. Not enough profit for them obviously. Bye bye John Lewis. Reviewed on: 19th October 2022

Urgently need a Statement from John Lewis

You cannot use the online system, you cannot contact by phone, I waited half an hour with no response. Tho company JL have got involved with managed Debenhams Card and I believe Laura Ashley. . Look what happened to them. JL will go the same way if the are not careful. Loyal customers want them to succeed , there customers , importantly including Waitrose, shop there to receive vouchers on their spending . If I have to use another credit card to shop , then I think I will go elsewhere. I hope the CEO of John Lewis is reading this and other posts , if they are please make a statement about why this has happened and how and when it will be resolved. Reviewed on: 19th October 2022

New John Lewis card system is useless

Utterly, utterly useless. Can't log in, doesn't recognise my username even though it accepted it 5 minutes ago! Truly shot themselves in the foot here. Reviewed on: 18th October 2022

New Day cannot cope

Cannot register my card online , kept waiting over 25 minutes on call before hanging up , my worst fears are proving correct , sorry JL you have made a serious mistake, is it to late to go back to your previous provider? Reviewed on: 18th October 2022

Appalling service for new card set up

None of the online systems seemed to work, but I have been sent a new card. However I can't use my card because I haven't been sent a new pin number and of course the old one doesn't work. When First Direct changed their debit card from Visa to Mastercard it was a very straightforward, hassle-free service. Reviewed on: 18th October 2022

Appalling service

Card blocked even though it was in credit. My overall credit scoring has been affected. Reviewed on: 17th October 2022

New provder awful

Seems loyal customers have to apply for a new card under the new provider. Trying the online application for the last few hours. Got through to the registration stage. "System currently unavailable, please try again". Called the application number. "We are sorry, all our associates are busy". John Lewis made a terrible mistake with this. Reviewed on: 17th October 2022

Poor service. Unable to download statement or speak to anyone.

I have spent hours trying to download my monthly statement. I like to check my transactions each month. I am seriously thinking about this card. Impossible to contact anyone at Newday. What a shambles in what used to be a good service. Reviewed on: 17th October 2022

John Lewis loosing loyal customers including me

I have had a John Lewis card for about 25 years and have had my application for the New day refused. I am blaming John Lewis as they decided to abandon their card and make everybody reapply. If they found that their bonus system was too generous then be honest and say so, don't put us through this huge inconvenience. They have now lost my custom along with many others, don't want to see them go under, but they need to rethink this whole business before it is too late. Reviewed on: 17th October 2022

Card holder for 42 years - but no longer

I have had a John Lewis card since 1981. I have been a loyal customer recommeding the store for quality and customer service The new card falls far short of the Partnership Card - and the Customer card before that. The website has been down - my details have not been recognised - i had to re set a passcode 3 times and each time i was locked Such a shame that a company like John Lewis can let is reputation for quality and customer service fall Has the new CEO not realised the store is successful becuase of customer loyalty ? Short term cost cutting measures will destroy the reputation built up over decades- Sadly the store may follow the route of Army and Navy and the banks .... A short term view Reviewed on: 16th October 2022

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