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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

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John Lewis Partnership credit card reviews (899)

A disastrous credit card changeover

Like all comments on this page I've has real issues on the transfer. This is my second letter to the Chairman, Dame Sharon White. Dear Dame Sharon, Thanks for your acknowledgement, but apart from further accountability shuffling and palm-off's from Iain Stewart I've yet to see any empathy with the Customer view whatsoever. As I said in my original email I served on a multi-national Board for some 12 years before retiring and we operated a customer-centric organisation which placed the customer at the top of the tree, and the internal management structure and business processes playing second fiddle to the "front line" or customer interface. I certainly don't get a customer-centric feel from the replies I've had in this exchange recently, and clearly Iain seems to put his relationship with NewDay before those of his customers. John Lewis doesn't seem to get it! When your service levels don't deliver, we don't want to hear from your suppliers, we need John Lewis to take primary accountability and go out on a limb to put things right quickly and decisively. It hit me as Déjà vu that my original complaint written to you on 17th October is absolutely consistent with the cacophony of complaints echoed in the article in today's Sunday Times, and the customer comments it refers to on the Smart Money People website. There's a world of JL customers of long standing out there shouting "you've got it wrong" and nobody seems to be listening. Where on earth has the John Lewis we used to have confidence in gone?? A good first start for one or more of your senior team would be to “mystery shop” by phoning a query to New Day, and try to speak to a human, you might then get a bit closer to understanding the problem. See how easy it was, and how long you had to hang on. I can't find today's article on the web so I've scanned it for you, but I'm sure you've seen it. I've also added the link to the Smart Money People page. Ross Cousens Reviewed on: 23rd October 2022

and another loyal cutomer gone

From the communication I have had with John lewis it seems quite clear that they knew exactly what they were doing (to save money) when switching to NewDay and decided that to lose loyal customers in doing so was okay. It's not the same company that it was and I am now no longer shopping in JL or Waitrose...... very sad how much damage has been done. Reviewed on: 23rd October 2022

Not able to renew card

After a total of about nine hours on the phone to New Day I am still unable to get the new card due to a ‘technical’ error. This has gone for over a month and absolutely disgusted that after all my years of having a JL card and paying off in full every month that I am now about to be without a card. Letter received from the complaints department saying they are looking into it … not holding my breath. Reviewed on: 23rd October 2022

I dont do online banking

Having had a John Lewis card for as long as I can remember, having a grwat credit rating and always paying off my spending, I have been now told to reapply for a new John Lewis card, problem is I dont do, nor want to do on line banking ( having had my computer hacked a few years ago). So Good bye John Lewis, nice to have known you, but no more purchases from me! Reviewed on: 23rd October 2022

Another loyal customer gone

No wonder JL is in trouble, the change in credit card provider has been so badly mismanaged. JL has given no thought to those customers who are at retirement age and despite being comparatively well off, don’t tick the boxes for new applications and so get refused or given a much reduced credit amount. These are people who have funds, have always paid off their credit card debts, and who have championed JL for larger household purchases. No longer. You have let down, inconvenienced and angered loyal customers who will vote with their wallet (no credit card!) for their future purchases. That’s me after 45 years a Peter Jones/JL card holder. Reviewed on: 23rd October 2022

No thanks for loyalty after years of continued business

Like many others I have been refused a new Partnership Card after years of using one and paying the amount off every month. I am now deliberately shopping elsewhere and I have to say saving money, JL do not deserve their customers. Reviewed on: 23rd October 2022

New Mastercard is terrible.

I cannot imagine why John Lewis has put its reputation on the line by transferring its Mastercard from HSBC to NewDay. My credit limit was reduced by two thirds despite an absolutely perfect credit history for tens of years. NewDay refused to increase it. I called yesterday about another matter and waited 40 minutes before the phone was answered. When I queried the long wait I was told "We handle other cards - not just John Lewis"!!! I shall move away from John Lewis Partnership card as soon as practicable. Reviewed on: 23rd October 2022

Stressful

Although customers were given plenty of notice of the changeover, NewDay do not seem set up to take over running this credit card business. The card arrived two weeks after they had sent out a PIN number, there appears to be no Live Chat available to speak to customer services. Although I requested a hard copy bill/statement, none has arrived. The setting out of the online statement/balance is very, very unclear. A shabby and unprofessional set up. Reviewed on: 23rd October 2022

Rubbish card provider

Why oh why did JL switch?.. surely not to save money??? I’ve had nothing but trouble from New Day. Completed on line form, then cards never arrived. Worried about them being stolen in the post, but no contact number readily available to report lost cards. Eventually, after many attempts to get through, managed to speak to someone who said they would cancel old cards,(which still hadn’t arrived), then received new cards in the same post as the PIN number!,,Also, new day reduced my limit, despite the fact that I have a 999 rating and always pay by DD for the full sum each month. I shall not be using the card needless to say Reviewed on: 23rd October 2022

Chaotic trying to change card

On proceeding to apply we were offered £2k credit limit when we already had £10k. We phoned them but they insisted we had to complete the form before we could find out how much credit they would allow. Eventually it was £10k. Completed the form for my husband and myself. He got his card and I didn’t get one. Phoned and requested a second card for me. A card eventually arrived but despite trying to verify it on line and many phone calls which went unanswered we have had to write them a letter to try and get them to sort it out. This is wasting our time just to save JLP money and it’s rubbish customer service. Thinking of just getting our accrued points and changing to a cash back card instead. Very disappointing. Reviewed on: 23rd October 2022

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