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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (894 reviews)

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1.32

Based on 894 reviews, last reviewed 30th Apr 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

High interest although you gain points using your cr... High interest although you gain points using your credit card whilst shopping in John Lewis Reviewed on: 17th April 2026

Latest lowest rating:

1

Zero TRUST, and HONESTY Customer service is shocking. A distinct lack of ANY rewards for points earned. You call to say you have recieved zero vouchers depite clocking up ove... Read more Reviewed on: 30th April 2026

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (894)

Complete indifference.

In June my husband died and as he was the main credit card holder with John Lewis my card was cancelled. To my horror they would not issue a new card until they had changed banks. Subsequently Trailfinders paid into my cancelled account a sum of money owing to me even though I had told them the debit card account had been cancelled. This money has been sitting in a holding account since July with neither John Lewis nor Trailfinders accepting responsibility. John Lewis had assured me that I would be the first to receive a new credit card but of course I have not heard from them and it is now the middle of Oct. Reviewed on: 23rd October 2022

My letter to Dame Stella

I concur absolutely with all the comments on this section. I wrote to Dame Stella when we had to deal with NewDay, a shocking experience and I had experience of them also through Laura Ashley. This is it Dear Dame Sharon, Thanks for your acknowledgement, but apart from further accountability shuffling and palm-off's from Iain Stewart I've yet to see any empathy with the Customer view whatsoever. As I said in my original email I served on a multi-national Board for some 12 years before retiring and we operated a customer-centric organisation which placed the customer at the top of the tree, and the internal management structure and business processes playing second fiddle to the "front line" or customer interface. I certainly don't get a customer-centric feel from the replies I've had in this exchange recently, and clearly Iain seems to put his relationship with NewDay before those of his customers. John Lewis doesn't seem to get it! When your service levels don't deliver, we don't want to hear from your suppliers, we need John Lewis to take primary accountability and go out on a limb to put things right quickly and decisively. It hit me as Déjà vu that my original complaint written to you on 17th October is absolutely consistent with the cacophony of complaints echoed in the article in today's Sunday Times, and the customer comments it refers to on the Smart Money People website. There's a world of JL customers of long standing out there shouting "you've got it wrong" and nobody seems to be listening. Where on earth has the John Lewis we used to have confidence in gone?? A good first start for one or more of your senior team would be to “mystery shop” by phoning a query to New Day, and try to speak to a human, you might then get a bit closer to understanding the problem. See how easy it was, and how long you had to hang on. I can't find today's article on the web so I've scanned it for you, but I'm sure you've seen it. I've also added the link to the Smart Money People page Reviewed on: 23rd October 2022

Another credit card problem

Having been accepted for the new credit card, albeit with a reduced credit limit, I then found that my efforts to log on from my computer were thwarted by the inability to log on from my computer. Tried customer services helpline twice over two days with the same result. They were very patient talking me thru each step but the system would not allow me to enter a password. I was advised to download the app and just use that. I have never experienced any problems with using my computer to log onto any other website. This new card service is app driven and since I don't want to do all my business on the app I have with extreme reluctance cancelled my card. Very sad as many years a loyal John Lewis customer - and still am - but this new credit card stinks. Reviewed on: 23rd October 2022

Bullied to pay

Having recently received our new cards from NewDay we already being bullied to pay a bill we haven’t received. A big mistake John Lewis who when contacted shrugged us off This after decades of loyalty. Reviewed on: 23rd October 2022

Abysmal

To have your credit limit reduced by 66%, with my appeal being rejected, is a sign of total incompetence and unprofessionalism. JL - you have seriously messed up and you should be ashamed. To put this into context, we have just applied elsewhere for new credit cards, and our credit limit is far higher than the reduced one provided with JL’s new provider. I am still referring my complaint to the Financial Ombudsman Service and would recommend you do likewise. . Reviewed on: 23rd October 2022

A disastrous credit card changeover

Like all comments on this page I've has real issues on the transfer. This is my second letter to the Chairman, Dame Sharon White. Dear Dame Sharon, Thanks for your acknowledgement, but apart from further accountability shuffling and palm-off's from Iain Stewart I've yet to see any empathy with the Customer view whatsoever. As I said in my original email I served on a multi-national Board for some 12 years before retiring and we operated a customer-centric organisation which placed the customer at the top of the tree, and the internal management structure and business processes playing second fiddle to the "front line" or customer interface. I certainly don't get a customer-centric feel from the replies I've had in this exchange recently, and clearly Iain seems to put his relationship with NewDay before those of his customers. John Lewis doesn't seem to get it! When your service levels don't deliver, we don't want to hear from your suppliers, we need John Lewis to take primary accountability and go out on a limb to put things right quickly and decisively. It hit me as Déjà vu that my original complaint written to you on 17th October is absolutely consistent with the cacophony of complaints echoed in the article in today's Sunday Times, and the customer comments it refers to on the Smart Money People website. There's a world of JL customers of long standing out there shouting "you've got it wrong" and nobody seems to be listening. Where on earth has the John Lewis we used to have confidence in gone?? A good first start for one or more of your senior team would be to “mystery shop” by phoning a query to New Day, and try to speak to a human, you might then get a bit closer to understanding the problem. See how easy it was, and how long you had to hang on. I can't find today's article on the web so I've scanned it for you, but I'm sure you've seen it. I've also added the link to the Smart Money People page. Ross Cousens Reviewed on: 23rd October 2022

and another loyal cutomer gone

From the communication I have had with John lewis it seems quite clear that they knew exactly what they were doing (to save money) when switching to NewDay and decided that to lose loyal customers in doing so was okay. It's not the same company that it was and I am now no longer shopping in JL or Waitrose...... very sad how much damage has been done. Reviewed on: 23rd October 2022

Not able to renew card

After a total of about nine hours on the phone to New Day I am still unable to get the new card due to a ‘technical’ error. This has gone for over a month and absolutely disgusted that after all my years of having a JL card and paying off in full every month that I am now about to be without a card. Letter received from the complaints department saying they are looking into it … not holding my breath. Reviewed on: 23rd October 2022

I dont do online banking

Having had a John Lewis card for as long as I can remember, having a grwat credit rating and always paying off my spending, I have been now told to reapply for a new John Lewis card, problem is I dont do, nor want to do on line banking ( having had my computer hacked a few years ago). So Good bye John Lewis, nice to have known you, but no more purchases from me! Reviewed on: 23rd October 2022

Another loyal customer gone

No wonder JL is in trouble, the change in credit card provider has been so badly mismanaged. JL has given no thought to those customers who are at retirement age and despite being comparatively well off, don’t tick the boxes for new applications and so get refused or given a much reduced credit amount. These are people who have funds, have always paid off their credit card debts, and who have championed JL for larger household purchases. No longer. You have let down, inconvenienced and angered loyal customers who will vote with their wallet (no credit card!) for their future purchases. That’s me after 45 years a Peter Jones/JL card holder. Reviewed on: 23rd October 2022

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