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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

100% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (874)

Sharon White needs to listen to her Customers

Just received my new JL credit card. Credit limit was £15k; now £5k. Nigh on impossible to talk to a real person, advised a 25 minute queue if I want to wait (you always got through in less than a minute and got good service with HSBC). Card will be shredded and find another with better service. Used to rate JL but no longer - think again Sharon! Reviewed on: 22nd October 2022

Where do I start?

£25,000 limit on the old card, £5,000 on the new card. Payment details nowhere to be found if I want to pay direct from my bank account. Reviewed on: 21st October 2022

Two cards on same account

Switched to the new credit card and received first statement without designating which of he two cards linked to the account an expenditure is attributed to (as was the case with the old card). Chat line stated this wasn’t available so they are about to lose a customer. Reviewed on: 21st October 2022

Sadly I can't rate JL new card with zero stars!

I like to pay with a Direct Payment from my bank account so I have control over when it is paid. When I came to pay my balance the first month (September 22) I tried to add the new JL Partnership card but it does not exist in the bank's list of Credit Card Companies (worrying!). After a long conversation with a lady who was based overseas, and did not really understand UK banking systems, I finished up having to pay via the app. Came to pay again this month and the same happened again. The card is just not listed! If I then try to pay by entering John Lewis Credit Card with the sort code and account number they quote on their statement, of course it cannot find a match. So I contacted them via the app this time and still no joy. I did a screen shot of the long conversation and they said "As JL Partnership Card is a new tie-up with NewDay, payee name might not be available with banks yet under their payee name option, however you can contact your bank and your bank will be able to set up the bank details with payee name" NO THANKS!! I'm just going to stop using my card from now. I've had so many problems with everything to do with it, that I'm no longer going to use it. Reviewed on: 21st October 2022

impossible to activate new card.

have tried to follow "register for online services - impossible to log in. Always says it is wrong but have spent hours trying to fit ina/cnumber etc etc. years with the Partnership card. never a problem Reviewed on: 21st October 2022

Activating new card

I have been trying to activate my new card for several days. The 'easy' activate does not work and the OTP never arrives no matter how often I request it. Now resorted to trying to speak to an Associate have hung on hopefully for over an hour 3 days running. There appears to be no access to customer services. I agree with the other reviewers, I may have to abandon the JL card altogether...a shame after so many years of holding it. Reviewed on: 21st October 2022

Another lost customer

Like so many others, my "easy to apply" application was rejected despite having a high credit limit and paying off my card every month. Another bad decision, John Lewis, going downhill fast. Reviewed on: 20th October 2022

Absolute Rubbish

Had other JL card since launch, never increased limit and paid off every month. Got new card, asked for increased limit for a particular purchase. Online decline without asking any questions. Complained and still declined. Applied to a completely different provider and offered a limit 2.5 times higher. Card cut up and account closed. Good bye JL from a long standing, loyal customer! Reviewed on: 19th October 2022

Totally rubbish customer service

My new card hasn’t arrived so I can’t activate or use it. I was trapped in music on hold for 40 minutes before they dropped my call. There’s no way to get in touch with customer services. This is the worst service I’ve ever received Reviewed on: 19th October 2022

Appalling treatment

After years of prompt payment, always in full, and being a regular Waitrose shopper I am extremely annoyed at being refused the new credit card for no apparent reason. However, looking at all the negative feedback here I am grateful I was. Will no longer shop at John Lewis and restrict Waitrose to barest essentials. Reviewed on: 19th October 2022

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