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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (881 reviews)

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1.33

Based on 881 reviews, last reviewed 4th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

New Day are a shambles. New Day are a shambles. My bank does not recognise New Day’s new account. Why does John Lewis subcontract their services incapable companies that do ... Read more Reviewed on: 4th November 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (881)

New Day cannot cope

Cannot register my card online , kept waiting over 25 minutes on call before hanging up , my worst fears are proving correct , sorry JL you have made a serious mistake, is it to late to go back to your previous provider? Reviewed on: 18th October 2022

Appalling service for new card set up

None of the online systems seemed to work, but I have been sent a new card. However I can't use my card because I haven't been sent a new pin number and of course the old one doesn't work. When First Direct changed their debit card from Visa to Mastercard it was a very straightforward, hassle-free service. Reviewed on: 18th October 2022

Appalling service

Card blocked even though it was in credit. My overall credit scoring has been affected. Reviewed on: 17th October 2022

New provder awful

Seems loyal customers have to apply for a new card under the new provider. Trying the online application for the last few hours. Got through to the registration stage. "System currently unavailable, please try again". Called the application number. "We are sorry, all our associates are busy". John Lewis made a terrible mistake with this. Reviewed on: 17th October 2022

Poor service. Unable to download statement or speak to anyone.

I have spent hours trying to download my monthly statement. I like to check my transactions each month. I am seriously thinking about this card. Impossible to contact anyone at Newday. What a shambles in what used to be a good service. Reviewed on: 17th October 2022

John Lewis loosing loyal customers including me

I have had a John Lewis card for about 25 years and have had my application for the New day refused. I am blaming John Lewis as they decided to abandon their card and make everybody reapply. If they found that their bonus system was too generous then be honest and say so, don't put us through this huge inconvenience. They have now lost my custom along with many others, don't want to see them go under, but they need to rethink this whole business before it is too late. Reviewed on: 17th October 2022

Card holder for 42 years - but no longer

I have had a John Lewis card since 1981. I have been a loyal customer recommeding the store for quality and customer service The new card falls far short of the Partnership Card - and the Customer card before that. The website has been down - my details have not been recognised - i had to re set a passcode 3 times and each time i was locked Such a shame that a company like John Lewis can let is reputation for quality and customer service fall Has the new CEO not realised the store is successful becuase of customer loyalty ? Short term cost cutting measures will destroy the reputation built up over decades- Sadly the store may follow the route of Army and Navy and the banks .... A short term view Reviewed on: 16th October 2022

Loyal no longer

Having been a JLP card holder for over 20 years, I applied for the new card but as with many others was rejected, therefore I shall withdraw my loyalty like they have to me. Reviewed on: 15th October 2022

Sex discrimination

My husband recently applied for a new JL credit card, was asked for his income, and received a card. I have just applied for a card and had to give my own income but was astonished and disgusted to be asked for his income as well as my own (It was not a factor of income size, as putting in a large income as a test did not change things). I also have friends who have retired, are wealthy, but not yet drawing a pension. As they have no 'official' income they are rejected for a card despite being loyal customers who have always paid the bill every month. Reviewed on: 14th October 2022

REJECTED FOR NEW DAY CARD FOR NO REASON

I have just tried to apply for a new partnership card with John Lewis as the old one expires at the end of the month. I have an excellent credit history ( all cards paid off in full every month) and been a cardholder for more than 20 years. My application was rejected for no reason whatsoever. Having looked at other reviews of this card I feel I may have had a lucky escape although I regret allowing John Lewis to share my personal details with what appears to be a somewhat cavalier organisation. Reviewed on: 12th October 2022

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