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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

100% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (874)

Loyal no longer

Having been a JLP card holder for over 20 years, I applied for the new card but as with many others was rejected, therefore I shall withdraw my loyalty like they have to me. Reviewed on: 15th October 2022

Sex discrimination

My husband recently applied for a new JL credit card, was asked for his income, and received a card. I have just applied for a card and had to give my own income but was astonished and disgusted to be asked for his income as well as my own (It was not a factor of income size, as putting in a large income as a test did not change things). I also have friends who have retired, are wealthy, but not yet drawing a pension. As they have no 'official' income they are rejected for a card despite being loyal customers who have always paid the bill every month. Reviewed on: 14th October 2022

REJECTED FOR NEW DAY CARD FOR NO REASON

I have just tried to apply for a new partnership card with John Lewis as the old one expires at the end of the month. I have an excellent credit history ( all cards paid off in full every month) and been a cardholder for more than 20 years. My application was rejected for no reason whatsoever. Having looked at other reviews of this card I feel I may have had a lucky escape although I regret allowing John Lewis to share my personal details with what appears to be a somewhat cavalier organisation. Reviewed on: 12th October 2022

Longstanding loyal customer rejected for new Credit Card

I applied on line today for a new John Lewis credit card and was rejected. Phoned the helpline and was told to check experian credit reference agency. I have no debt and always pay off the cc balance every month. After many years this is unfortunately the end of my relationship with John Lewis Partnership. Having read some of the other comments it sounds as if One Day is totally inefficient so perhaps it is a lucky escape. Reviewed on: 12th October 2022

New Day cheating customers

I have now had the New Day card since September 1st. ( It is now Oct 12th). I have so far spent £1423.00 on the card but in their statement to me they have calculated me to only have 526 points. I should have 1120 . I have complained but they have not responded. They are cheating customers out of the points. In addition, they say that for the first three months it is triple points but now they say that ' this won't be calculated until the end of the three months'. Why did John Lewis choose New Day !! Absolutely disgraceful. Reviewed on: 12th October 2022

Another Very Disgruntled Customer

I also will not be using my John Lewis card again. I have been a card holder for very many years and use it constantly for both large and small purchases and pay the balance in full by Direct Debit every month. My new credit limit is less than half of the previous one, like others I assume John Lewis are not interested in people like me who do not have outstanding credit balances to charge the interest rates. Reviewed on: 12th October 2022

New Day declined my application for thd new card

Like many other peoples recent reviews, was astonished that my application was declined. I use John Lewis and Waitrose as a preferred shop. Have tried to contact John Lewis who transferred me to underwriters. I was made aware that it would be a long wait which I was happy with. After about 10 minutes waiting, they hung up on me! JL did not seem concerned about the decline - suggesting I did something wrong. I pointed to the reviews posted here but they still did not care. Time to find a new preferred store Reviewed on: 12th October 2022

Appalling credit card

Impossible to set up payment details from bank to show JLP. Receiving text messages to say a payment is due when it has been paid and no statement received at that time. Call centre unhelpful and slow to answer. Seriously considering changing to another provided. Why on earth did they change something that seemed to work so well. Have held a JLP card since they started. Reviewed on: 12th October 2022

How to lose loyalty

It took forever to find my outstanding balance. I wanted to clear my balance. I have had a JLP card since 1978. This whole card change has been a mess. No information until the last minute and no assistance with the transfer. I'm elderly . I could have done with clearer instructions re activation of the new card. The NEWDAY operative was super BUT it's still not operational. JLP are not responding to me. I had to contact lost and stolen cards for help with regard to the information I needed. Exceptionally helpful woman BUT this is not her job. I have paid my balance in full but I will not be using JLP again. That's 44 years of loyalty lost. Never knowingly undersold.? Currently undervaluing the customer. Reviewed on: 11th October 2022

John Lewis needs to sort this out!

Like many others, I have been refused a new card by Newday, the providers of the replacement partnership card. I have been told I have to sort this out with Newday as JL cannot help me. I'm still hanging on to speak to someone there after 20minutes so I'll probably give up soon. I have a 999 credit rating (just checked online) with no problems at all. I have been a loyal customer with John Lewis for more years than I care to remember and I am disgusted at having been treated like this. I have a £10K credit limit on the existing card and always clear off the balance monthly. I suppose they won't make any money out of me so my business will need to go elsewhere. John Lewis have badly let their loyal customers down. Reviewed on: 11th October 2022

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