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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.31 (889 reviews)

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1.31

Based on 889 reviews, last reviewed 10th Mar 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

The JLP card offers cashback based upon spending and... The JLP card offers cashback based upon spending and it is possible to generate £100+ cashback per year. Managing the account is straightforward via t... Read more Reviewed on: 22nd January 2026

Latest lowest rating:

1

John Lewis - Newday Credit card My bank paid my direct debit but Newday verbally claim not have received the money even though it is showing on their app as a payment received my my ... Read more Reviewed on: 10th March 2026

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (889)

Activating new card

I have been trying to activate my new card for several days. The 'easy' activate does not work and the OTP never arrives no matter how often I request it. Now resorted to trying to speak to an Associate have hung on hopefully for over an hour 3 days running. There appears to be no access to customer services. I agree with the other reviewers, I may have to abandon the JL card altogether...a shame after so many years of holding it. Reviewed on: 21st October 2022

Another lost customer

Like so many others, my "easy to apply" application was rejected despite having a high credit limit and paying off my card every month. Another bad decision, John Lewis, going downhill fast. Reviewed on: 20th October 2022

Absolute Rubbish

Had other JL card since launch, never increased limit and paid off every month. Got new card, asked for increased limit for a particular purchase. Online decline without asking any questions. Complained and still declined. Applied to a completely different provider and offered a limit 2.5 times higher. Card cut up and account closed. Good bye JL from a long standing, loyal customer! Reviewed on: 19th October 2022

Totally rubbish customer service

My new card hasn’t arrived so I can’t activate or use it. I was trapped in music on hold for 40 minutes before they dropped my call. There’s no way to get in touch with customer services. This is the worst service I’ve ever received Reviewed on: 19th October 2022

Appalling treatment

After years of prompt payment, always in full, and being a regular Waitrose shopper I am extremely annoyed at being refused the new credit card for no apparent reason. However, looking at all the negative feedback here I am grateful I was. Will no longer shop at John Lewis and restrict Waitrose to barest essentials. Reviewed on: 19th October 2022

Reduced credit limit, reduced credit period, reduced service.

Cannot get a statement sent and see online its one or the other. Paper statements take so long, you only have a couple of days to pay. What if you are away? Statement may take 10-14 days to arrive. Statement to 16th payable 31st!! Online information is amateur. Who chose this bunch!! Credit limit halved. Always paid each month. Not enough profit for them obviously. Bye bye John Lewis. Reviewed on: 19th October 2022

Urgently need a Statement from John Lewis

You cannot use the online system, you cannot contact by phone, I waited half an hour with no response. Tho company JL have got involved with managed Debenhams Card and I believe Laura Ashley. . Look what happened to them. JL will go the same way if the are not careful. Loyal customers want them to succeed , there customers , importantly including Waitrose, shop there to receive vouchers on their spending . If I have to use another credit card to shop , then I think I will go elsewhere. I hope the CEO of John Lewis is reading this and other posts , if they are please make a statement about why this has happened and how and when it will be resolved. Reviewed on: 19th October 2022

New John Lewis card system is useless

Utterly, utterly useless. Can't log in, doesn't recognise my username even though it accepted it 5 minutes ago! Truly shot themselves in the foot here. Reviewed on: 18th October 2022

New Day cannot cope

Cannot register my card online , kept waiting over 25 minutes on call before hanging up , my worst fears are proving correct , sorry JL you have made a serious mistake, is it to late to go back to your previous provider? Reviewed on: 18th October 2022

Appalling service for new card set up

None of the online systems seemed to work, but I have been sent a new card. However I can't use my card because I haven't been sent a new pin number and of course the old one doesn't work. When First Direct changed their debit card from Visa to Mastercard it was a very straightforward, hassle-free service. Reviewed on: 18th October 2022

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