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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (863 reviews)

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1.33

Based on 863 reviews, last reviewed 20th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

Ever since NewDay took over it has been chaos. Ever since NewDay took over it has been chaos. This happens frequently. I receive messages stating my bill was not paid on time, when it was.. All fi... Read more Reviewed on: 20th February 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (863)

John Lewis Partnership Card

Like many others on here I have had a JL credit card for a number of years with absolutely no problems. At their request I applied for a replacement card with their new partners New Day but was rejected for no apparent reason. I have a good credit rating and pay off my credit card balance every month. Complaints to both New Day and John Lewis have met a brick wall. I will be taking my business elsewhere. Reviewed on: 11th October 2022

Total catastrophe

Received the card ok but since then payments to them have been lost. They don’t seem able to tell me the correct payment details and gave my bank details and said to use a Debenhams reference! Once I have cleared my total balance by DD I am unlikely to use it again. Reviewed on: 11th October 2022

john lewis new credit card

have a held John lewis card for years 14000 credit limit and paid off in full each month applied for their card and was rejected with no reason at all. Then told old card cancelled end of month . A disgraceful way to treat a loyal customer. Reviewed on: 10th October 2022

John Lewis - name and shame!

Have been a John Lewis Partnership Card for 15 years, I have a £25k credit limit and pay off the card monthly - I have been refused a card by JL's new provider but no-one will tell me why. Shame on John Lewis - could I have never have thought I would describe this organisation in this way. Reviewed on: 10th October 2022

Just awful

Like others.. loyal JL customer but rejected for a new card. Just bought a dishwasher and coffee machine from another company. Reviewed on: 10th October 2022

hopeless service

they cancelled old card .new company kept me on hold and disconected after 14 minutes. do not use this new company. they are based in the far east. john lewis have let there card custormers down badly. Reviewed on: 10th October 2022

New John Lewis partnership card

Some serious problems with applying for this card. I have been a customer for 20 years + and have found it pretty much impossible to apply/ get accepted for this card.. Am applying to M+S instead now. Senior JL management I would suggest you sort this fiasco out quickly as you have managed to alienate a lot of loyal customers very quickly. Reviewed on: 10th October 2022

An insult.

Having had a JL CC with a credit limit of £6,000 for many years, the new company have insulted me by dropping my limit by more than 90% to £450! Barely enough for a tank of petrol a week. Have now cancelled card and been welcomed with open arms by M&S. Reviewed on: 10th October 2022

"JLP" aka Just Lost Plot.

Thanks to Newday telling me I am ineligible for the new JL Partnership card despite excellent credit score, 5 figure credit limit, etc, etc 31 October 2022 will mark the end of my JL Partnership card and circa 50 years loyal relationship with JL/W. Thereafter I won't be think of JL or W as my first port of call whenever Ii buy anything, No more recommending JL and/or W. It'll be just another shop which once upon a time had what it took but is no more. I have extolled the virtues of Newday on this board and other sites so the high esteem in which I hold Newday is renowned. As a gesture of goodwill to anyone that may not know this - I didn't until last week - a credit score fluctuates, depending upon how much of one's credit limit has been used at the time. For example if your credit limit is £10,000 and according to the soft check (meaning that your credit score isn't affected) the score is excellent, it doesn't matter that you pay the whole of the balance on each statement. What matters to the credit score is how much of the credit you have used at the date/time you check your credit score. Paying the whole of the balance is past performance: it does not create a binding precedent for the future. Until you receive your next statement and pay the balance on that statement, as far as the credit score is concerned you owe x% of the limit with no certainty whether the amount owed would be repaid in full by the payment date. The existing JL Partnership card can be used as an ordinary credit but really it's a store card that, because it is provided by HSBC, can be used as credit card anywhere. (Unlike Newday's version which can't.) JLP is not the most worldly organisation so probably would never have envisaged let alone intended that its cardholders would spend perhaps the bulk of the credit limit elsewhere and only a relatively small proportion at JL/W. But by so doing cardholders get JLP vouchers regardless, meaning that over the course of a year a high spending cardholder could easily accumulate more than £100 in vouchers to be redeemed at JL /W without having bought anything at JL/W. (I used to get more than £200 vouchers which I saved for use at Christmas.) It is advisable to close your credit card account with JLP before the expiry date otherwise the credit score might be told the bank has cancelled it in which case your credit score would be affected adversely. Just for fun, I am considering this paying all but £1 of the balance due and leave the £1 outstanding and gathering interest for years to come. Or until HBC write it off which the earlier. Reviewed on: 9th October 2022

New credit card

Cut credit limit by 66%. Will be buying larger purchases elsewhere using M&S card instead. Reviewed on: 9th October 2022

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