Write a review

Newsletter

Go to business site

John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.08 (907 reviews)

View other John Lewis products

2.08

Based on 907 reviews, last reviewed 19th Sep 2026

67% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

Appalling customer service I have been holding a John Lewis credit card for about 30 years. The transition to Newday has been catastrophic. It is clear that they cannot manage o... Read more Reviewed on: 19th September 2026

Read all reviews Write a review

About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

Review John Lewis: Partnership credit card now

Help others make smarter decisions by sharing your own experience.

Write a review

John Lewis Partnership credit card reviews (907)

Not able to renew card

After a total of about nine hours on the phone to New Day I am still unable to get the new card due to a ‘technical’ error. This has gone for over a month and absolutely disgusted that after all my years of having a JL card and paying off in full every month that I am now about to be without a card. Letter received from the complaints department saying they are looking into it … not holding my breath. Reviewed on: 23rd October 2022

I dont do online banking

Having had a John Lewis card for as long as I can remember, having a grwat credit rating and always paying off my spending, I have been now told to reapply for a new John Lewis card, problem is I dont do, nor want to do on line banking ( having had my computer hacked a few years ago). So Good bye John Lewis, nice to have known you, but no more purchases from me! Reviewed on: 23rd October 2022

Another loyal customer gone

No wonder JL is in trouble, the change in credit card provider has been so badly mismanaged. JL has given no thought to those customers who are at retirement age and despite being comparatively well off, don’t tick the boxes for new applications and so get refused or given a much reduced credit amount. These are people who have funds, have always paid off their credit card debts, and who have championed JL for larger household purchases. No longer. You have let down, inconvenienced and angered loyal customers who will vote with their wallet (no credit card!) for their future purchases. That’s me after 45 years a Peter Jones/JL card holder. Reviewed on: 23rd October 2022

No thanks for loyalty after years of continued business

Like many others I have been refused a new Partnership Card after years of using one and paying the amount off every month. I am now deliberately shopping elsewhere and I have to say saving money, JL do not deserve their customers. Reviewed on: 23rd October 2022

New Mastercard is terrible.

I cannot imagine why John Lewis has put its reputation on the line by transferring its Mastercard from HSBC to NewDay. My credit limit was reduced by two thirds despite an absolutely perfect credit history for tens of years. NewDay refused to increase it. I called yesterday about another matter and waited 40 minutes before the phone was answered. When I queried the long wait I was told "We handle other cards - not just John Lewis"!!! I shall move away from John Lewis Partnership card as soon as practicable. Reviewed on: 23rd October 2022

Stressful

Although customers were given plenty of notice of the changeover, NewDay do not seem set up to take over running this credit card business. The card arrived two weeks after they had sent out a PIN number, there appears to be no Live Chat available to speak to customer services. Although I requested a hard copy bill/statement, none has arrived. The setting out of the online statement/balance is very, very unclear. A shabby and unprofessional set up. Reviewed on: 23rd October 2022

Rubbish card provider

Why oh why did JL switch?.. surely not to save money??? I’ve had nothing but trouble from New Day. Completed on line form, then cards never arrived. Worried about them being stolen in the post, but no contact number readily available to report lost cards. Eventually, after many attempts to get through, managed to speak to someone who said they would cancel old cards,(which still hadn’t arrived), then received new cards in the same post as the PIN number!,,Also, new day reduced my limit, despite the fact that I have a 999 rating and always pay by DD for the full sum each month. I shall not be using the card needless to say Reviewed on: 23rd October 2022

Chaotic trying to change card

On proceeding to apply we were offered £2k credit limit when we already had £10k. We phoned them but they insisted we had to complete the form before we could find out how much credit they would allow. Eventually it was £10k. Completed the form for my husband and myself. He got his card and I didn’t get one. Phoned and requested a second card for me. A card eventually arrived but despite trying to verify it on line and many phone calls which went unanswered we have had to write them a letter to try and get them to sort it out. This is wasting our time just to save JLP money and it’s rubbish customer service. Thinking of just getting our accrued points and changing to a cash back card instead. Very disappointing. Reviewed on: 23rd October 2022

Nil rating from me - negative rating, if possible.

What a disaster - switching providers from HSBC to New Day has proved itself to be completely chaotic, mismanaged, ill-advised, unprofessional, disorganised, time-wasting, ill-considered, poorly pre-planned and more likely to detract severely from business for John Lewis, Peter Jones and Waitrose than even to leave it unaffected, let alone increasing it. I've been an account customer for over 50 years, and am bewildered, dismayed, confused and maddened by the methodology of New Day: confusing and duplicated e-mails, inextricable wording in their messaging, no answers on their customer support telephone lines.........the whole procedure equates to madness. Reviewed on: 23rd October 2022

Credit card chaos

We’ve left JL credit card due to the appalling way they handled the change over. Very unhappy, been with them for 20 years. Reviewed on: 23rd October 2022

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Cashback Plus credit card (discontinued)
from NatWest 4.51 from 68 reviews
Balance Transfer Credit Card
from Halifax 3.77 from 65 reviews
Clear Rate Platinum credit card (discontinued)
from NatWest 3.91 from 21 reviews

Want to see more from John Lewis?

Travel Insurance
from John Lewis 4.08 from 4 reviews
Breakdown Insurance
from John Lewis 4.03 from 1 reviews
Pet insurance
from John Lewis 2.70 from 51 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub