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Sylvia B

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Review of the John Lewis, Partnership Card:

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John Lewis needs to sort this out!

Like many others, I have been refused a new card by Newday, the providers of the replacement partnership card. I have been told I have to sort this out with Newday as JL cannot help me. I'm still hanging on to speak to someone there after 20minutes so I'll probably give up soon. I have a 999 credit rating (just checked online) with no problems at all. I have been a loyal customer with John Lewis for more years than I care to remember and I am disgusted at having been treated like this. I have a £10K credit limit on the existing card and always clear off the balance monthly. I suppose they won't make any money out of me so my business will need to go elsewhere. John Lewis have badly let their loyal customers down. Reviewed on: 11th October 2022

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