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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (862 reviews)

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1.33

Based on 862 reviews, last reviewed 24th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

Disaster of a credit card company - total fail! We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... Read more Reviewed on: 24th December 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (862)

Review of the John Lewis, Partnership Card:

The Worst CC that has ever existed

If anyone is considering JL money/credit cards, please don’t bother. They are simply the worst you’ll ever come across. We love John Lewis and as a matter of fact it is an insult to have this trustworthy establishment being associated with such a low service from this company that handles the credit cards. The cards are often blocked from no obvious reasons and to no fault on us. Trying to unblock it, you’ll be faced with an illogical process, low intelligence staff and most frustrating experiences. John Lewis, please do something about it, if only this could be possible without change of supplier. At the end of their contract, please consider bringing on board people who can represent you and your names adequately and provide your clients with a reliable service. So far, the only thing we are faced with is a crap service and high frustrations. They are pushing your loyal clients away and competitions do exist. JL, you have to act and very promptly. Reviewed on: 20th December 2024

Incompetent and mannerless

After getting the new card, I received no statement , no notice to pay. I tried to pay twice and twice the money was returned to me, then twice i was charged late payment fees. I wrote to them by post, since no human answers the phone and they have no email address !!! I received the most clumsy and rude letter which told me I was lying !!! and they would repay only one lot of charge . So I went and got another credit card and have now transferred all my debit payments. I still use JL card for JL and Waitrose , but I worry about the lack of clarity of the app, the lack of a website, the lack of communication. With my new credit card, statements and payment due dates are absolutely clear and payments are dead easy. With JL card , I am so worried that I pay it off as soon as I have used it because I don’t trust them. It is difficult after 45 years of JL store card and credit card to move to other companies and other shops, but if they play another nasty trick on me , I will do it.. I am old enough to know that all good things come to an end and we have to adapt , but this has been a sad one for me. Reviewed on: 3rd May 2023

Poor details

To get card was quick ..paperwork ok ..pathetic comment but the glue on the card is wrong - stickers come off leaving the glue which makes me think that I don't want to use it Reviewed on: 27th April 2023

Comlete rip off service

Received a voucher for spending using card. Voucher code obliterated when scratched off with coin. Tried to call to get help but: after going through navigation, first call routed to a dead line. Second call acceptable. BUT They charge for calls and spend 1 1/2 minutes providing unrequested balance and other information and navigation instructions at our cost. Not a John Lewis advert but then they've outsourced to NewDay Reviewed on: 20th April 2023

Awful in every way

That’s it. Avoid! Am not even allowed to stop there as they need more superfluous characters to lodge this review Reviewed on: 15th April 2023

0% balance transfer warning.

Have had a John Lewis Mastercard for years. As happy with the supplier transferred to New Day when change happened last year. Took advantage of their 0% balance transfer from another card. As usual I paid off the balance in full every month, but then started to be charged interest on my purchases. When I phoned was told as I had a balance transfer all my purchases would be charged interest, even if paid in full by due date. Told it was in the terms and conditions I agreed to when I made the transfer. I have now stopped using the card for purchases and will pay off the balance transfer when the six months is up. Will not use this card again. Reviewed on: 28th March 2023

Short window to pay the balance

Finally having got through to an adviser, they told me the payment window was 14 days. Far too short, and agree with others, why change providers - it was so much better before. Statements clearer, customer service so much better. Please go back, otherwise I will change credit cards. Reviewed on: 27th March 2023

Problems with new day credit card

My card is blocked and although I spoke to a lady at customer services today, she tells me there was nothing she could do and that new day will contact me. When, she didn’t know. This is really annoying as I’m wondering what on earth has happened and are they thinking I’ve been fraudulent? Frustrating! Reviewed on: 26th March 2023

New Card is very hard to work with

It's over six months now since I reported the new card would not load into Samsung Pay. That means I have to carry it with me when I want to use it - I thought we had all moved on from that. I have loaded it into Google Pay (Wallet) but it always fails when I try to use it (including in my local Waitrose). If I don't have my wallet on me I have to use another card instead from Samsung Pay. And although I use the new card four or five times a week at the local Waitrose I am getting fed up at how often contactless is refused, meaning I have to insert the card and type in the PIN. Also, they have removed the ability to pay your monthly bill by BACS from your bank account. All in all, it's very hard work compared to the old card, and compared to other cards I have. The only positive is the reward vouchers but I see that there are other cards that offer similar so am investigating those. Reviewed on: 24th March 2023

Disgraceful treatment

Used my John Lewis card to pay for concert tickets that turned out to be a scam. Nearly 1 year on they ignore all my correspondence since refusing to refund my card. Disgraceful and inhuman treatment. Reviewed on: 24th March 2023

Absolutely Shocking

Having had the previous HSBC based JL card for years and years. The newday version had been a disaster. Where do I start... 1) I had to apply for the new card which impacted by credit score, my previous HSBC credit limit was 11,000 the newday one is 7,500. As I spend quite a-lot on it monthly i.e over 50% of my credit limit (i pay off every month) this has also impacted my credit score seems to be a test that credit scoring agencies apply. Which means my credit scope is further reduced. 2) Transactions are forever being referred to ND fraud department. Where they spend upto 15 minutes checking systems and going through other purchases... they really don't like online purchases. And even then that very transaction will next be rejected (which has prompted me to write this) 3) They also don't like contactless, about 1 in 3 contactless transactions have to be confirmed by inserting the card and entering the pin. I like JLP vouchers but starting to think time to move on.. Reviewed on: 22nd March 2023

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