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Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2351 reviews)

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4.94

Based on 2,351 reviews, last reviewed 18th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

No feedback from company I wrote a letter to Laka several months ago and still it's not answered. Reviewed on: 12th October 2024

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About this product

Want to read reviews of cycle insurance, provided by Laka and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2351)

Review of the Laka, Cycle Insurance:

They will take your money and dismiss claims

I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024

Honestly best insurance I've had

Responsive, fast, friendly and deliver what they promise they will. Reviewed on: 4th October 2022

Fantastic transparency

Very good company. Great breakdowns. Inspire confidence. Reviewed on: 4th October 2022

Best bike insurance I've ever purchased

Love this company. Laka sets the standard as to how all bike insurance should be done. Reviewed on: 4th October 2022

It is a friendly and great service

I joined Laka when I got my new bike. I did a LOT of research, and looked into so many different insurance companies, but neither seem run by humans who care. When I found Laka I instantly knew this was the insurance for me. They are kind and caring! Reviewed on: 4th October 2022

Excellent insurance

Even before claiming, I loved the brand, ethos and its approach to insurance. Seemed they were shaking things up in a way that was both useful to end users and really well thought-through. I've recently had to make two claims — one for a stolen bike and the other for a stolen seat. The process could not have been more different from anyone I've ever dealt with in the past. Super friendly, super practical, super personal. Even to the point where Ollie at Laka had replaced my lock like for like — and when I received it I realised how heavy it was and that I'd prefer a lighter one — he arranged for the old one to be returned and for me to be reimbursed for the new one I'd bought. There's no 'computer says no' bullshit. Everything is human and reasonable. Love these guys. Reviewed on: 4th October 2022

Love love love

I have several expensive bikes and I know if anything happens Laka will have my back! Laka IS peace of mind. Reviewed on: 4th October 2022

Best insurance for cyclists

Never had to claim, but I fully trust it’d be a smooth process Reviewed on: 4th October 2022

Great ethos

I like this way of getting insurance! Reviewed on: 3rd October 2022

Affordable insurance

Very affordable insurance with great cover! Reviewed on: 3rd October 2022

Affordable Insurance

Affordable insurance that gives peace of mind after my previous experiences Reviewed on: 3rd October 2022

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