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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.05 (706 reviews)

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3.93

Based on 706 reviews, last reviewed 12th Feb 2025

150% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

54%

21%

11%

Latest highest rating:

5

Haven't been in the country long Haven't been in the country long, but Lloyds doesn't judge me by my immigration status. Reviewed on: 12th February 2025

Latest lowest rating:

1

Lloyds Bank refuses my payments by bank transfers. Lloyds Bank refuses my payments by bank transfers. to my builder and to a financial institution at the branch. I had my passport with me. They asked m... Read more Reviewed on: 21st December 2024

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (706)

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

Lloyds Classic Account

Always found Lloyds to be excellent, have been with them for over 30 years Reviewed on: 9th June 2019

classic account

I found that the staff in my local branch were very helpful and polite Reviewed on: 9th June 2019

SIMPLY THE BEST

Best for customer service. That's why ive been a customer for 20 years Reviewed on: 4th June 2019

Always there

Very understanding and helpful staff, always willing to do their best. Reviewed on: 23rd May 2019

excelent

i'ts veri good this bank 100/100 I strongly recommend Reviewed on: 21st May 2019

excellent service

I went into the bank to ask a question, I had to wait a couple of minutes and someone from in he offices upstairs came down and found the answer to the question that I needed Reviewed on: 21st May 2019

Good Service

Lloyds are easy and simple to use, especially their online banking. The only bad thing I would say its a very impersonal service Reviewed on: 6th May 2019

Lloyds takeover of MBNA

MBNA have been sold to Lloyds Bank hence all the current problems and bad experiences. Lloyds have a reputation for destroying businesses by trying to fix things that are not broken. I have been with MBNA for twenty years roughly and it was a fantastic service. Over all those years not single problem until Lloyds Bank got their destructive hands on the business. All systems were easy to use and payment online took seconds. Customer Service answered with a real person in seconds and dealt with issues very quickly and within five minutes as a rule. Now Lloyds have given MBNA the kiss of death and the entire system is now a shambles. Customer Service is a joke with half interested and poorly trained staff giving all the wrong information and unable to sort out the most simple of things. If they get involved calls are routinely ignored, no call backs, and advice almost always wrong plus hanging on the line has gone from zero to upwards of an hour listening to music and untrained staff passing the parcel all day. Online payment is often impossible and filled with weird messages ranging from thanking you for making a purchase to telling you are paid then immediately telling you the opposite a few seconds later. Messages then sent to mobile phones ( for those that own them ) can take so long that by the time they arrive the payment session has ended and you have to start again from scratch. That is of course if and when the system is functioning. The platform is a mess and cannot be trusted. Payments arrive late and then you have to start an argument with the elusive and badly trained 'Customer Service' staff that is if you have at least an hour of your life to waste getting nowhere. Good luck with that lot. Even signing in to your own account has become a massive chore and has been littered with trip wires that will lock you out of your own account or send you around in circles. The time has come to steer well clear of what was once the very best card service available until clever cloggs Lloyds came along and decided it knew better ! No wonder Lloyds have been bailed out so many times for messing up. Even the most recent public money bail out seems to have slipped through their fingers. They will never learn. Give this card a miss folks and if you are unfortunate to have one then dump it or risk endless problems and frustration with the famously impossible to deal with Lloyds Bank. A serious business run by rank amateurs and school leavers who think they know it all. Reviewed on: 5th May 2019

Refused a bank account even though never been in debt

I went with my husband to open a bank account with Lloyds bank and was turned down for one because they did not like my credit score even though I have never been in debt, have more than £5k in my account and always pay off my credit cards in full every month. What added insult to injury was they opened a bank account for my husband who was bankrupt. Reviewed on: 29th April 2019

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