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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (776 reviews)

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4.03

Based on 776 reviews, last reviewed 24th Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

57%

20%

10%

Latest highest rating:

5

Would recommend Lloyds bank First of all i would like to ask if anyone ever wins the prize as i have filled out a few of these and never got a response of who has won? I would g... Read more Reviewed on: 24th January 2026

Latest lowest rating:

1

They constantly allow payments which take me overdra... They constantly allow payments which take me overdrawn and when I questioned why get told to ring up even though it says that i cannot talk on the pho... Read more Reviewed on: 23rd January 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (776)

easy to use mobile banking

Lloyds online banking is simple and easy to use and allows you to do most things from the comfort of your own home Reviewed on: 12th July 2020

Penalise customers

Penalises customers who do not have a current account, only gives a PIN debit card and not a contact less debit card Reviewed on: 11th July 2020

Never had any problems

Never had a bad time at lloyds bank. If I go into the bank I'm greeted in a warm friendly manner. As soon as I explain what I need they help me out. Reviewed on: 10th July 2020

Great bank, great account

Been with Lloyds since I was 11 years old (Now 21) , held savings accounts with other banks, but none come close to Lloyds for service, both in branch and online. Reviewed on: 9th July 2020

ALWAYS ON HAND!

I have a basic Account with Lloyd’s Bank. I have always found them to provide excellent customer service when I have needed to contact them, always polite and cheery... even if they can’t actually help you!! I really do feel that they value me just as much as if I were investing thousands with them... The App is also easy to use and online chat always available. These are the reasons why I really do value my Account with them Reviewed on: 8th July 2020

Loyal service

I’ve been a customer for 36 years Reviewed on: 18th June 2020

Been with them for 11 years!

Opened my first account through Lloyds when I was 16 and have stuck with them all the way through to this very day (am 27 now). Never let me down and were very helpful and speedy at resolving the issue I had when I got scammed via a fraudulent e-mail when I was at University (was more naive then than I am now). Keep it up Lloyds! Reviewed on: 10th June 2020

Best costumer service

Always happy with costumer service. Originally I was visiting the Harrogate Branch, while recently moved to London, and usually go to the Edgeware Branch Reviewed on: 29th May 2020

Can't fault it!

I've been with LLoyds Bank since I was a teenager and their Classic Account is exactly what you expect from modern banking. Staff in branch are helpful. Online banking and the banking app are both very easy to use. An all round reliable service. Reviewed on: 3rd May 2020

top customer service

always get good customer service and great help and advice! Reviewed on: 27th April 2020

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