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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.90 (805 reviews)

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3.90

Based on 805 reviews, last reviewed 2nd Sep 2026

62% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Great service great service yes yes yes yes amazing... Great service great service yes yes yes yes amazing service Reviewed on: 2nd September 2026

Latest lowest rating:

1

Really poor customer service Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything had been ... Read more Reviewed on: 20th August 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (805)

Poor VFM, too many emails, good website & app

Poor interest rates, but what do you expect from a bank. Poor ethos generally I'd say if my experience in claiming back missold PPI was anything to go by. It's coloured my perceptions of them ever since! Way too many marketing emails. The app is great, it's easy to use and feels secure. Website is good, and recently updated so you can easily access past statements within a given timeframe. Reviewed on: 4th March 2021

Always helpful

Over many years, have always been happy to get me out of a spot Reviewed on: 18th February 2021

Fab customer service, great bank account

Absolutely love being with Lloyd's. The staff at the branches are really friendly and professional. Customer service always helpful. My favourite bank! Would heartily recommend. Reviewed on: 17th February 2021

Good customer service

They have always been there, good or bad times Reviewed on: 17th February 2021

0./10 NOT BY YOUR SIDE AT ALL

cut off many many times after 50 to 55 minutes waiting to get through on the phone despite paying for each call. No help when I got through but to be passed from section then cut off again! No idea of customer service now they are working from home with no manager I suppose. Unable to use the account so will have to close it. Reviewed on: 10th February 2021

Best Bank Ever

The bank is trustworthy. No frauds Reviewed on: 27th January 2021

Good for a budget phone

Good to operate as bank and benefits Reviewed on: 18th January 2021

STAY AWAY FROM LLOYDS BANK!

Sincerely recommend you DON'T USE LLOYDS BANK!! 1. Wait for a month after opened the account to get the card. The reason was the staffs forgot to order the card. 2.Really bad service. Always wait more than half an hour to connect the supporters on the phone. The supporters on the phone are really impatient, hang up the phone when the signal is not good or when they don't hear you clearly. And the staffs in the brunch are really unhelpful, always ask customers to wait without giving help. 3. Locked my account without any reason after I transformed money from another bank. 4. Sent me the invalid activation code for twice. Overall, if you don't what any trouble, stay away from lloyds bank! Reviewed on: 22nd November 2020

Reliable bank

Easy to set up account and easy, accessible online banking, good clear ways to communicate with bank too Reviewed on: 12th July 2020

Lloyds classic account

Great service from Lloyds although a bit more on my overdraft wouldn't go amiss. 0% on o/d was welcome. Reviewed on: 12th July 2020

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