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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (801 reviews)

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3.91

Based on 801 reviews, last reviewed 18th Jul 2026

81% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Staff are friendly Staff are friendly, and I am really happy with the bank application; actually, it is user-friendly Reviewed on: 18th July 2026

Latest lowest rating:

1

I visited the Lloyds Bank Kilburn branch to deal wit... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in a... Read more Reviewed on: 1st July 2026

Read all reviews See your review

About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (801)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

ALWAYS ON HAND!

I have a basic Account with Lloyd’s Bank. I have always found them to provide excellent customer service when I have needed to contact them, always polite and cheery... even if they can’t actually help you!! I really do feel that they value me just as much as if I were investing thousands with them... The App is also easy to use and online chat always available. These are the reasons why I really do value my Account with them Reviewed on: 8th July 2020

Loyal service

I’ve been a customer for 36 years Reviewed on: 18th June 2020

Been with them for 11 years!

Opened my first account through Lloyds when I was 16 and have stuck with them all the way through to this very day (am 27 now). Never let me down and were very helpful and speedy at resolving the issue I had when I got scammed via a fraudulent e-mail when I was at University (was more naive then than I am now). Keep it up Lloyds! Reviewed on: 10th June 2020

Best costumer service

Always happy with costumer service. Originally I was visiting the Harrogate Branch, while recently moved to London, and usually go to the Edgeware Branch Reviewed on: 29th May 2020

Can't fault it!

I've been with LLoyds Bank since I was a teenager and their Classic Account is exactly what you expect from modern banking. Staff in branch are helpful. Online banking and the banking app are both very easy to use. An all round reliable service. Reviewed on: 3rd May 2020

top customer service

always get good customer service and great help and advice! Reviewed on: 27th April 2020

Reliable and easy

I've been with Lloyds for around 25 years and have always found it an easy, helpful bank to deal with. The online services are great and when I've spoken to advisors, they have always been friendly and clear. Reviewed on: 27th April 2020

No issues

Like the app it's user friendly Reviewed on: 9th February 2020

Best bank

Always been an amazing bank, keeping.me up to date Reviewed on: 9th February 2020

Good Bank, Strong App

I switched to Lloyds very easily this year, I bank primarily online and in-app. My only complaint would be the in-app ad screens for Lloyds products before you can access the account details. It would also be nice if there was a functionality to share your bank details from within the app. Reviewed on: 9th February 2020

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