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Lloyds Bank: Classic Account reviews

View other Lloyds Bank products
3.97
Based on 747 reviews, last reviewed 3rd Apr 2025
2800% increase in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
54%
See only 4 star reviews
21%
See only 3 star reviews
11%
See only 2 star reviews
3%
See only 1 star reviews
11%

Latest highest rating:

5

They were fixing and sorted it out any problems issu... They were fixing and sorted it out any problems issues,Fine then Reviewed on: 3rd April 2025
Nutchuta H's avatar
Nutchuta H

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025
Melanie Obren's avatar
Melanie Obren
Read all reviews See your review

About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (747)

Review of the Lloyds Bank, Classic Account:

Terrible Banking Experience and Poor Service

1
Lloyds Bank has been the worst banking experience I've ever had. Their customer service is extremely slow, and when a merchant charged me over £100 in a fraudulent direct debit that I never subscribed to, they failed to warn me and refused to refund the money. Later, without any notice or explanation, my account was suddenly closed, leaving me unable to pay my university fees on time. When I tried to resolve the issue, I was kept on hold for over an hour with no response, and even when I visited a branch, they claimed they had no information. As a student, this was devastating, as I missed an exam due to unpaid fees. Despite requesting a letter to explain the situation to my university, they refused to provide one. It took over two weeks to receive my cheque, even though they initially said it would take only seven days. Their app is also poorly developed, with delayed notifications sometimes arriving nearly a day late. This entire experience has severely impacted my academic life, and I have yet to receive any explanation regarding the closure of my account. Lloyds Bank must improve its services to prevent such issues for other customers in the future. Reviewed on: 17th March 2025
Ushanth's avatar
Ushanth

They were fixing and sorted it out any problems issu...

5
They were fixing and sorted it out any problems issues,Fine then Reviewed on: 3rd April 2025
Nutchuta H's avatar
Nutchuta H

I've had my share of good and bad service from them.

4
I've had my share of good and bad service from them. Always have to call if a complain is important because most times, I do not understand what the chat handler types. Reviewed on: 2nd April 2025
Emmanuel 's avatar
Emmanuel

Easy banking happy with service bank review

1
Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025
Melanie Obren's avatar
Melanie Obren

Free account - never had any problems.

4
Free account - never had any problems. All my spending flows through this account. Held this account for years Reviewed on: 2nd April 2025
Robin Hodges's avatar
Robin Hodges

Free account - never had any problems.

4
Free account - never had any problems. All my spending flows through this account Reviewed on: 2nd April 2025
Robin Hodges's avatar
Robin Hodges

Not helpful when got a cc charge on my account that...

4
Not helpful when got a cc charge on my account that I didn't recognise. Found out it was car insurance but they couldn't tell me that at the time. Reviewed on: 2nd April 2025
Tom's avatar
Tom

Reliable Banking.

5
Reliable Banking. I’ve been a customer for nearly 30 years, still trying to find fault, beginning to think it’s not going to happen. Reviewed on: 2nd April 2025
helga r's avatar
helga r

Been with Lloyd's for years,not once have I had a pr...

5
Been with Lloyd's for years,not once have I had a problem Reviewed on: 2nd April 2025
David quine's avatar
David quine

Dedicated customer for over 20 years

5
Been with Lloyds for over 20 years. Very happy with their product and service. Quick to reply to any help I need whether online or by phone. Reviewed on: 2nd April 2025
Sue J's avatar
Sue J

Good Good Good Good Good Good Good

5
Good Good Good Good Good Good Good Reviewed on: 2nd April 2025
Olasunkanmi A's avatar
Olasunkanmi A

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