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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.07 (756 reviews)

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4.00

Based on 756 reviews, last reviewed 28th May 2025

5% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

56%

21%

10%

Latest highest rating:

5

Lloyds is a stample company Lloyds is a stample company, Ive been using it for more than ten years, never an issue, never surprises. Website is reliable and the app is really use... Read more Reviewed on: 28th May 2025

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (756)

Review of the Lloyds Bank, Classic Account:

Terrible Banking Experience and Poor Service

Lloyds Bank has been the worst banking experience I've ever had. Their customer service is extremely slow, and when a merchant charged me over £100 in a fraudulent direct debit that I never subscribed to, they failed to warn me and refused to refund the money. Later, without any notice or explanation, my account was suddenly closed, leaving me unable to pay my university fees on time. When I tried to resolve the issue, I was kept on hold for over an hour with no response, and even when I visited a branch, they claimed they had no information. As a student, this was devastating, as I missed an exam due to unpaid fees. Despite requesting a letter to explain the situation to my university, they refused to provide one. It took over two weeks to receive my cheque, even though they initially said it would take only seven days. Their app is also poorly developed, with delayed notifications sometimes arriving nearly a day late. This entire experience has severely impacted my academic life, and I have yet to receive any explanation regarding the closure of my account. Lloyds Bank must improve its services to prevent such issues for other customers in the future. Reviewed on: 17th March 2025

Lloyds is a stample company

Lloyds is a stample company, Ive been using it for more than ten years, never an issue, never surprises. Website is reliable and the app is really useful. Would recommend. Reviewed on: 28th May 2025

Reliable & would never change banks!

I have been banking with Lloyds for over 15 years now and have never had any issues ! I use online banking with my Classic Account and manage various manual payments and direct debits. It is all easy to manage and I love the banking app too because it so user-friendly and frequently updated. Reviewed on: 21st April 2025

The online banking app is brillant easy to navigate...

The online banking app is brillant easy to navigate and move money from my different saving accounts to classic account and visa versa Reviewed on: 16th April 2025

Every Good

Good Its easy to use and convenient Reviewed on: 13th April 2025

Its online banking is spectacular, user-friendly and...

Its online banking is spectacular, user-friendly and secure Reviewed on: 13th April 2025

Very safe and useful banking service.

Very safe and useful banking service. Reviewed on: 12th April 2025

My the best transparent personal account.

Transparent personal account. Large selection of savings accounts. Quick response to inquiry. I have 2 years and will stay with them forever. Reviewed on: 12th April 2025

Banking made easy with Lloyd.

Banking made easy with Lloyd.All process are seamless Reviewed on: 12th April 2025

Great choice for a family

Been this this bank for 20 years and never had a problem or anything but helpfulness and kindness Reviewed on: 11th April 2025

Very good banking network with great customer service

Very good banking network with great customer service Reviewed on: 11th April 2025

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